FAQ

[Case 4]

The camera is not recognized by your PC.

 

 

 

 

Sometimes, the camera may appear under [Unknown Devices] in Device

 

Manager.

 

 

 

 

 

 

Install the camera driver correctly.

 

 

 

 

Turn off the camera, remove the USB cable, plug in the USB cable again, and

 

then turn on the camera.

 

 

 

 

[Case 5]

There is an unexpected error during file transfer

 

 

 

Turn the camera power off and on again. Transfer the file again.

 

[Case 6]

How do I know my computer supports a USB Interface?

 

 

 

Check the USB port in your computer or keyboard.

 

 

 

Check the OS version.

 

 

 

 

 

A USB Interface is available in Windows 98, 98SE, 2000, ME .XP.

 

 

Check [Universal serial bus controller] in Device Manager.

 

 

 

Do the following to check [Universal serial bus controller].

 

 

 

Win 98/ME

: Trace [Start

Setting

Controller

System

Device

 

 

Manager

Universal serial bus controller]

 

 

Win 2000

: Trace [Start

Setting

Controller

System

Hardware

 

 

Device Manager Universal serial bus controller].

 

Win XP

: Trace [Start

Control Panel Performance and

 

 

 

Maintenance

System

Hardware Device Manager

 

 

Universal Serial Bus controller].

 

 

 

There must be USB Host Controller and USB root hub under [Universal serial

 

bus controller].

 

 

 

 

 

 

In addition, double-click on the USB Universal Host Controller and the USB

 

Root Hub to check if the Device Status states "This device is working properly".

 

If the Device Status says the device is "not working properly", click the "Driver"

 

tab and then click [Update Driver] or [Reinstall Driver].

 

 

 

When all the conditions mentioned above are met, the computer can support

 

the USB interface.

 

 

 

 

[Case 7]

When using the USB hub.

 

 

 

 

 

There may be a problem in connecting the camera to the PC through the USB

 

hub if the PC and the hub are not compatible.

 

 

 

Wherever possible, connect the camera to the PC directly.

 

[Case 8]

Are other USB cables connected to the PC?

 

 

 

 

The camera may malfunction when it is connected to the PC at the same time

 

as another USB cable. In this case, disconnect the other USB cable, and

 

connect only one USB cable to the camera.

 

 

 

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Samsung EC-V5ZZZSAA manual Manager Install the camera driver correctly, Device Manager Universal serial bus controller
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