Appendix > Before contacting a service center

Situation

Suggested remedies

 

Turn off the camera, and then turn it on again.

The memory card has

Remove the memory card, and then insert it

again.

an error

Format the memory card.

 

See "Cautions when using memory cards" for

 

more details. (p. 161)

 

 

 

Your TV or computer

microSDXC memory cards use the exFAT file

cannot display photos

system. Ensure that the external device is

and videos that are

compatible with the exFAT file system before

stored on a microSDXC

connecting the camera to the device.

memory card

 

 

 

 

Your computer does

microSDXC memory cards use the exFAT file

system. To use microSDXC memory cards on a

not recognize a

Windows XP computer, download and update

microSDXC memory

the exFAT file system driver from the Microsoft

card

website.

 

 

 

 

If you change the name of a file, your camera may

Cannot display files

not play the file (the name of the file should meet

the DCF standard). If you encounter this situation,

 

 

display files on your computer.

 

 

 

Situation

Suggested remedies

 

Ensure that the focus option you set is suitable

 

for the kind of shot you are capturing.

The photo is blurry

Use a tripod to prevent your camera from

 

shaking.

 

 

Ensure that the lens is clean. If not, clean the

 

 

lens. (p. 156)

 

 

The colors in the

An incorrect White Balance can create unrealistic

photo do not match

color. Select the proper White Balance option to

the actual scene

suit the light source. (p. 70)

 

 

 

Your photo is overexposed or underexposed.

The photo is too

Adjust the aperture value or the shutter speed.

• Adjust the ISO sensitivity. (p. 69)

bright or too dark

• Turn the flash off or on. (p. 88)

 

 

Adjust the exposure value. (p. 95)

 

 

 

This camera can have minute distortion when

Photos are distorted

using a wide-angle lens that enables shooting

with a wide angle of view. This is normal, and

 

 

does not cause malfunction.

 

 

Horizontal lines

This may occur when the subject is exposed to a

fluorescent or mercury-vapor light source. Select

appear on the photo

a slow shutter speed.

 

 

 

 

Playback screen does

Ensure that HDMI cable is properly connected

not appear on the

to the external monitor.

connected external

Ensure that the memory card is properly

device

 

recorded.

 

 

 

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