Appendix > Before contacting a service center
Situation | Suggested remedies | ||
| • | Turn off the camera, and then turn it on again. | |
The memory card has | • | Remove the memory card, and then insert it | |
• | again. | ||
an error | Format the memory card. | ||
| See "Cautions when using memory cards" for | ||
| more details. (p. 161) | ||
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Your TV or computer | microSDXC memory cards use the exFAT file | ||
cannot display photos | |||
system. Ensure that the external device is | |||
and videos that are | |||
compatible with the exFAT file system before | |||
stored on a microSDXC | |||
connecting the camera to the device. | |||
memory card | |||
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Your computer does | microSDXC memory cards use the exFAT file | ||
system. To use microSDXC memory cards on a | |||
not recognize a | |||
Windows XP computer, download and update | |||
microSDXC memory | |||
the exFAT file system driver from the Microsoft | |||
card | |||
website. | |||
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| If you change the name of a file, your camera may | ||
Cannot display files | not play the file (the name of the file should meet | ||
the DCF standard). If you encounter this situation, | |||
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| display files on your computer. | ||
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Situation | Suggested remedies | ||
| • | Ensure that the focus option you set is suitable | |
| • | for the kind of shot you are capturing. | |
The photo is blurry | Use a tripod to prevent your camera from | ||
| shaking. | ||
| • | ||
| Ensure that the lens is clean. If not, clean the | ||
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| lens. (p. 156) | |
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The colors in the | An incorrect White Balance can create unrealistic | ||
photo do not match | color. Select the proper White Balance option to | ||
the actual scene | suit the light source. (p. 70) | ||
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| Your photo is overexposed or underexposed. | ||
The photo is too | • | Adjust the aperture value or the shutter speed. | |
• Adjust the ISO sensitivity. (p. 69) | |||
bright or too dark | |||
• Turn the flash off or on. (p. 88) | |||
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| • | Adjust the exposure value. (p. 95) | |
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| This camera can have minute distortion when | ||
Photos are distorted | using a | ||
with a wide angle of view. This is normal, and | |||
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| does not cause malfunction. | ||
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Horizontal lines | This may occur when the subject is exposed to a | ||
fluorescent or | |||
appear on the photo | |||
a slow shutter speed. | |||
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Playback screen does | • | Ensure that HDMI cable is properly connected | |
not appear on the | • | to the external monitor. | |
connected external | Ensure that the memory card is properly | ||
device |
| recorded. | |
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