Samsung EV-NX3000BOHCZ, EV-NX3000BOHFR, EV-NX3000BOIDE, EV-NX3000BOIAT, EV-NX3000BOHTR manual 170

Appendix > Before contacting a service center

Situation	Suggested remedies
Your computer does	•	Ensure that the USB cable is connected
	•	correctly.
not recognize your		Ensure that the camera is switched on.
camera	•	Ensure that you are using a supported
		operating system.
Your computer	The file transfer may be interrupted by static
disconnects the
	electricity. Disconnect the USB cable and connect
camera while
	it again.
transferring files
	•	End i-Launcher and restart the program.
	•	Depending on your computer's specifications
		and environment, the program may not
		launch automatically. In this case, click
i-Launcher is not		Start All Programs Samsung
		i-Launcher	Samsung i-Launcher on your
functioning properly
		Windows computer. (For Windows 8, open
		Start screen, and then select All apps
		Samsung i-Launcher.) Or, click Applications
		Samsung	i-Launcheron your Mac OS
		computer.

Situation	Suggested remedies
	• Subject is not in focus. When the subject is
	outside the AF area, shoot by moving the
	subject inside the AF area and half-pressing
Auto Focus does not	[Shutter].
work	• Subject is too close. Step back from the subject
	and shoot.
	• The focus mode is set to MF. Switch the mode
	to AF.
AEL feature does not	AEL feature does not work in t, M, s,
	and R modes. Select another mode to use this
work
	feature.

•Ensure that the lens is properly mounted.

Lens does not work • Remove the lens from the camera and

	remount it.
External flash does not	Ensure that the external flash is properly mounted
work	on the external flash port.
The date & time	• Set the date and time again.
	• This screen appears when the camera’s internal
settings screen	power source is completely discharged. Insert
appears when you	a fully charged battery and wait at least 72
power on the camera	hours in power off status for the internal power
	source to be recharged.

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