179

Appendix > Before contacting a service center

	Situation	Suggested remedies
		Turn off the camera, and then turn it on again.
	The memory card has	Remove the memory card, and then insert it
	The memory card has	again.
	an error	Format the memory card.
		See "Cautions when using memory cards" for
		more details. (p. 171)

	Your TV or computer	microSDXC memory cards use the exFAT file
	cannot display photos	microSDXC memory cards use the exFAT file
	cannot display photos	system. Ensure that the external device is
	and videos that are	system. Ensure that the external device is
	and videos that are	compatible with the exFAT file system before
	stored on a microSDXC	compatible with the exFAT file system before
	stored on a microSDXC	connecting the camera to the device.
	memory card	connecting the camera to the device.
	memory card

	Your computer does	microSDXC memory cards use the exFAT file
	Your computer does	system. To use microSDXC memory cards on a
	not recognize a	system. To use microSDXC memory cards on a
	not recognize a	Windows XP computer, download and update
	microSDXC memory	Windows XP computer, download and update
	microSDXC memory	the exFAT file system driver from the Microsoft
	card	the exFAT file system driver from the Microsoft
	card	website.
		website.

		If you change the name of a file, your camera may
	Cannot display files	not play the file (the name of the file should meet
	Cannot display files	the DCF standard). If you encounter this situation,
		the DCF standard). If you encounter this situation,
		display files on your computer.

	Situation	Suggested remedies
		Ensure that the focus option you set is suitable
		for the kind of shot you are capturing.
	The photo is blurry	Use a tripod to prevent your camera from
	The photo is blurry	shaking.
		shaking.
		Ensure that the lens is clean. If not, clean the
		lens. (p. 166)

	The colors in the	An incorrect White Balance can create unrealistic
	photo do not match	color. Select the proper White Balance option to
	the actual scene	suit the light source. (p. 72)

		Your photo is overexposed or underexposed.
	The photo is too	Adjust the aperture value or the shutter speed.
	The photo is too	Adjust the ISO sensitivity. (p. 71)
	bright or too dark	Adjust the ISO sensitivity. (p. 71)
	bright or too dark	Turn the flash off or on. (p. 90)
		Turn the flash off or on. (p. 90)
		Adjust the exposure value. (p. 97)

		This camera can have minute distortion when
	Photos are distorted	using a wide-angle lens that enables shooting
	Photos are distorted	with a wide angle of view. This is normal, and
		with a wide angle of view. This is normal, and
		does not cause malfunction.

	Horizontal lines	This may occur when the subject is exposed to a
	Horizontal lines	fluorescent or mercury-vapor light source. Select
	appear on the photo	a slow shutter speed or set the shooting mode to
		Auto.

179 EV-NXF1ZZB1ISE, EV-NXF1ZZB2ISE, EV-NXF1ZZB1KVN, EV-NXF1ZZB1QM3, EV-NXF1ZZG2IZA specifications

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Appendix > Before contacting a service center

Your TV or computer

and videos that are

memory card

Cannot display files

The photo is blurry

bright or too dark

Photos are distorted

Horizontal lines

EV-NXF1ZZB1ISE, EV-NXF1ZZB2ISE, EV-NXF1ZZB1KVN, EV-NXF1ZZB1QM3, EV-NXF1ZZG2IZA specifications