178

Appendix

Before contacting a service center

If you are having trouble with your device, try these troubleshooting solutions before contacting a service professional.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

	Situation	Suggested remedies
	Cannot turn on the	Ensure that the battery is inserted.
	Cannot turn on the	Ensure that the battery is inserted correctly.
	camera	Ensure that the battery is inserted correctly.
	camera	Charge the battery.
		Charge the battery.

		Charge the battery.
		Your camera may be in Auto power off mode or
	The power turns off	the display turns off automatically. (p. 153)
	The power turns off	The camera may be turned off automatically to
	suddenly	The camera may be turned off automatically to
	suddenly	prevent the memory card from being damaged
		prevent the memory card from being damaged
		due to excessive heat. Turn on your camera
		again.

		The battery may lose power more quickly in
		low temperatures (below 0 °C/32 °F). Keep the
		battery warm by putting it into your pocket.
	The camera is losing	Using the flash or recording videos depletes the
	battery power quickly	battery quickly. Recharge if needed.
		Batteries are consumable parts that must be
		replaced over time. Get a new battery if the
		battery life is diminishing quickly.

Situation	Suggested remedies
	There is no space on the memory card. Delete
	unnecessary files	or insert a new card.
	Format the memory card.
Cannot capture	The memory card is defective. Get a new
photos	memory card.
	Ensure that the camera is switched on.
	Charge the battery.
	Ensure that the battery is inserted correctly.

The camera freezes	Remove the battery and insert it again.

The camera heats up	While using the camera, it may heat up.
The camera heats up	This is normal and should not affect your camera’s
	lifespan or performance.

The flash fires	The flash may fire due to static electricity.
unexpectedly	The camera is not malfunctioning.

The flash does not	The flash option	may be set to Off. (p. 90)
work	You cannot use the flash in some modes.

The date and time are	Set the date and time under the q menu.
incorrect	(p. 154)

The display or buttons	Remove the battery and insert it again.
do not work	Remove the battery and insert it again.
do not work

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Before contacting a service center

suddenly

The camera is losing

battery life is diminishing quickly.

photos

The camera freezes

work

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