Samsung FTQ307NWGX user manual troubleshooting, Troubleshooting

troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM					POSSIBLE CAUSE			SOLUTION
The range is not	The appliance has been installed						•	Place the oven rack in the center of the
level.	improperly.							oven. Place a level on the oven rack.
								Adjust the leveling legs at the base of the
								range until the oven rack is level.
							•	Insure the floor is level and strong and
								stable enough to adequately support the
								range.
	The floor is sagging or sloping.						•	Contact a carpenter to correct the
								situation.
	The kitchen cabinets are not						•	Insure the cabinets are square and provide
	properly aligned and make the							sufficient room for installation.
	range appear to be not level.
The appliance	The kitchen cabinets are not						•	Contact a builder or installer to make the
must be accessed	square and built too tightly in to the							appliance accessible.
for servicing and	appliance.
cannot be moved
	The carpet is interfering with						•	Provide sufficient space so the range can
easily.	movement of the range.							be lifted over the carpet.
The oven control	You have a function error code.						•	Press the CLEAR/OFF pad and restart
beeps and displays								the oven. If the problem persists,
an F error code.		CODE				CAUSE		disconnect all power to the range for at
		-SE-				Shorted key		least 30 seconds and then reconnect the
		E-27				Oven sensor opened		power. If this does not solve the problem,
		E-28				Oven sensor shorted		call for service.
		E-08				Oven heating error
		E-0A				Oven heating over
		E-0E				Door locking error
The Induction	You have a function error code.						•	Press touch the On/Off control	sensor.
control beeps and
								If the problem persists, disconnect all
displays an F error		CODE				CAUSE
								power to the range for at least 30 seconds
code.		-SE-				Touch Button Short Error
								and then reconnect the power. If this does
		-LE-				Low Voltage Error
								not solve the problem, call for service.
		-ot-				Over Temperature Error
		-		-		Pan Detection Error
							•	Call for service.
		CODE				CAUSE
		-to-				Top Sensor Open Error
						(Sensor-Top)
		-t	-			Top Sensor Short Error
						(Sensor-Top)
		-bo-				IGBT Sensor Open Error
						(Assy-Inverter Module)
		-b			-	IGBT Sensor Short Error
						(Assy-Inverter Module)

06 TROUBLESHOOTING

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