troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

 

 

 

 

 

 

 

 

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The range is not

The appliance has been installed

•

Place the oven rack in the center of the

level.

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

range.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

situation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

properly aligned and make the

 

sufficient room for installation.

 

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The appliance

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

square and built too tightly in to the

 

appliance accessible.

 

for servicing and

appliance.

 

 

 

cannot be moved

 

 

 

 

 

 

 

 

 

 

 

 

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The oven control

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

 

 

 

 

 

 

 

 

the oven. If the problem persists,

 

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

Oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

 

E-08

Oven heating error

 

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Induction

You have a function error code.

•

Press touch the On/Off control

sensor.

control beeps and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If the problem persists, disconnect all

displays an F error

 

CODE

CAUSE

 

 

 

 

 

power to the range for at least 30 seconds

code.

 

-SE-

Touch Button Short Error

 

 

 

 

 

and then reconnect the power. If this does

 

 

-LE-

Low Voltage Error

 

 

 

 

 

 

not solve the problem, call for service.

 

 

-ot-

Over Temperature Error

 

 

 

 

 

 

 

 

 

 

-

 

 

 

 

 

 

-

Pan Detection Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Call for service.

 

 

 

CODE

CAUSE

 

 

 

 

 

 

 

 

 

 

-to-

Top Sensor Open Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Sensor-Top)

 

 

 

 

 

 

-t

 

 

 

-

Top Sensor Short Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Sensor-Top)

 

 

 

 

 

 

-bo-

IGBT Sensor Open Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Assy-Inverter Module)

 

 

 

 

 

 

-b

 

 

 

-

IGBT Sensor Short Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Assy-Inverter Module)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

06 TROUBLESHOOTING

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Samsung FTQ307NWGX user manual Troubleshooting
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FTQ307NWGX specifications

The Samsung FTQ307NWGX is a cutting-edge freestanding electric range that merges modern technology with user-friendly design, perfect for both aspiring home cooks and seasoned chefs. This range offers a range of features that enhance cooking performance, while ensuring aesthetic appeal and ease of use.

One of the standout features of the Samsung FTQ307NWGX is its large capacity oven. With a generous interior space, this electric range allows you to prepare multiple dishes simultaneously, making it ideal for family meals or entertaining guests. The oven boasts a True Convection feature, which ensures even cooking by circulating hot air around the food. This results in perfectly baked goods and evenly roasted meats, eliminating any cold spots that can occur in traditional ovens.

Another key characteristic of the FTQ307NWGX is its sleek design, featuring a stainless steel finish that not only looks contemporary but is also easy to clean. The range includes a ceramic glass cooktop with five radiant elements, providing flexibility in cooking. The varying sizes of the burners allow for optimal heat settings for different pots and pans, enhancing your cooking experience.

The range is equipped with Samsung's Smart Oven technology, which enables you to control the oven from your smartphone. Via the SmartThings app, you can preheat the oven, set cooking times, and receive alerts, providing convenience and flexibility. This smart feature is especially useful for busy individuals who want to manage their cooking schedule efficiently.

Safety is also a priority for Samsung, and the FTQ307NWGX includes features such as a child lock and hot surface indicator, ensuring that families can use the stove with peace of mind. Additionally, the oven self-cleaning function minimizes maintenance, allowing you to spend more time enjoying your meals rather than cleaning up afterward.

In summary, the Samsung FTQ307NWGX is a versatile and technologically advanced range that combines practicality with style. Its spacious oven, True Convection technology, and smart features make it a standout choice for modern kitchens. With its focus on safety and ease of use, this electric range caters to the needs of all home cooks, further enhancing the culinary experience. Whether you are baking, roasting, or simmering, the Samsung FTQ307NWGX provides the performance and reliability you need to create delicious meals.
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