Samsung FTQ307NWGX user manual Troubleshooting

PROBLEM	POSSIBLE CAUSE		SOLUTION
Brown streaks or	Boilovers have been cooked onto	•	Use the blade scraper to remove soil.
specks	the surface.	•	See the section on care and cleaning of
			the glass cooktop on page 54.
Areas of	Mineral deposits from water and	•	Remove using a ceramic-glass cooktop
discoloration with	food have been left on the surface		cleaning cream.
metallic sheen	of the cooktop.	•	Use cookware with clean, dry bottoms.
The oven will not	The oven temperature is too high	•	Allow the range to cool and reset the
self-clean.	to set a self-clean operation.		controls.
	The oven controls have been set	•	See the section on self-cleaning on page
	incorrectly.		49.
	A self-cleaning cycle cannot be started if the oven lockout feature has been
	activated or if a Induction cooktop surface element is on.
“Crackling” or	This is the sound of the metal	•	This is normal.
“popping” sound	heating and cooling during
	both the cooking and cleaning
	functions.
Excessive smoking	There is excessive soiling in the	•	Press the CLEAR/OFF pad. Open the
during a self-	oven.		windows to rid the room of smoke. Wait
cleaning cycle			until the self-cleaning cycle is cancelled.
			Wipe up the excessive soil and reset the
			oven for self-cleaning.
The oven door will	The oven is too hot.	•	Allow the oven to cool.
not open after a
self-cleaning cycle.
Oven not clean after	The oven controls were not set	•	See the section on self-cleaning on page
a self-cleaning cycle	correctly.		49.
	The oven was heavily soiled.	•	Wipe up heavy spillovers before starting
			the self-cleaning cycle. Heavily soiled
			ovens may need to self-clean again or for
			a longer period of time.
Steam from the vent	When using the convection	•	This is normal.
	feature, it is normal to see steam
	coming out of the oven vent.
	As the number of racks or amount
	of food being cooked increases,
	the amount of visible steam will
	increase.
Burning or oily odor	This is normal in a new oven and	•	To speed the process, set a self-cleaning
emitting from the	will disappear in time.		cycle for a minimum of 3 hours.
vent		•	See the section on self-cleaning on page
			49.
Strong odor	An odor from the insulation around	•	This is temporary.
	the inside of the oven is normal
	for the first few times the oven is
	used.
Fan noise	A convection fan may automatically	•	This is normal.
	turn on and off.
Oven racks are	The shiny, silver-colored racks	•	Apply a small amount of vegetable oil to
difficult to slide.	were cleaned in a self-cleaning		a paper towel and wipe the edges of the
	cycle.		oven racks with the paper towel.
Display goes blank.	A fuse in your home may be blown	•	Replace the fuse or reset the circuit
	or the circuit breaker tripped.		breaker.

62_ Troubleshooting