PROBLEM

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

The surface units

Improper cookware is being used.

•

Use pans which are flat and match the

will not maintain

 

 

diameter of the surface unit selected.

a rolling boil or

 

 

 

In some areas, the power (voltage)

•

Cover the pan with a lid until the desired

will not cook fast

may be low.

 

heat is obtained.

enough.

 

 

 

The surface units

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

will not turn on.

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

The cooktop controls are set

•

Check to see the correct control is set for

 

improperly.

 

the surface unit you are using.

 

 

 

 

Pan does not heat

Pan not detected.

•

Check whether the pots or pans are

up

 

 

suitable for induction.

 

 

•

Refer to page 23 for proper pan selection.

 

 

 

 

 

Pan too small for proper pan

•

Use larger pan or this pan on a smaller

 

detection

 

cooking zone. Refer to page 23 for proper

 

and only works with low power.

 

pan selection.

 

 

 

 

 

 

 

 

Distance between surface unit and

•

Check whether the surface unit is properly

 

glass ceramic is too large.

 

positioned and touching the glass cooktop

 

 

 

surface.

 

 

 

 

Areas of

Food spillover was not cleaned.

•

Refer to the section on care and cleaning

discoloration on the

 

 

of the glass cooktop on page 52.

cooktop

 

 

 

The surface is hot and the model

•

This is normal. The surface may appear

 

features a light-colored cooktop.

 

discolored when it is hot. This is temporary

 

 

 

and will disappear as the glass cools.

 

 

 

 

The surface unit

This is normal.

•

The element will cycle on and off to

frequently cycles on

 

 

maintain the heat setting.

and off.

 

 

 

 

 

 

 

The oven will not

The range is not completely

•

Make sure the electrical plug is inserted

turn on.

plugged into the electrical outlet.

 

into a live, properly grounded outlet.

 

 

 

 

 

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

 

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

The oven controls have been set

•

See the chapter on operating the oven.

 

improperly.

 

 

 

 

 

 

 

The oven is too hot.

•

Allow the oven to cool.

 

 

 

 

The appliance will

The appliance is not completely

•

Make sure the power cord is plugged into

not turn on.

plugged into the electrical outlet or

 

a live, properly grounded outlet. Check the

 

a fuse in your home may be blown

 

fuse and circuit breakers.

 

or the circuit breaker tripped.

 

 

 

 

 

 

 

Incomplete service wiring.

•

Call for service.

 

 

 

 

 

Power outage.

•

Check to see if the house lights will turn

 

 

 

on. If required, call your local electric

 

 

 

company for service.

 

 

 

 

The oven light will

The light bulb is loose or defective.

•

Tighten or replace the bulb.

not turn on.

 

 

 

The switch operating light is

•

Call for service.

 

 

broken.

 

 

 

 

 

 

60_ Troubleshooting

Page 59 Page 61
Page 60
Image 60
Samsung FTQ307NWGX Will not maintain, Rolling boil or, Will not cook fast, Enough Surface units, Will not turn on
Page 59 Page 61

FTQ307NWGX specifications

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