PROBLEM

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

Food does not broil

The oven controls have been set

•

Press the BROIL pad.

properly.

incorrectly.

 

 

 

 

 

 

 

The rack has not been properly

•

See the broiling guide on page 31.

 

positioned.

 

 

 

 

 

 

 

Cookware not suited for broiling.

•

Use suitable cookware.

 

 

 

 

 

Aluminum foil used on the broiling

•

See the section on broiling on page 30.

 

pan and grid has not been fitted

 

 

 

properly and slit as recommended.

 

 

 

 

 

 

 

In some areas the power (voltage)

•

Preheat the broil element for 10 minutes.

 

may be low.

•

See the broiling guide on page 31.

 

 

 

 

 

 

The oven

The oven sensor needs to be

•

See the section on adjusting the

temperature is too

adjusted.

 

thermostat on page 36.

hot or too cold.

 

 

 

Scratches or

The cooktop is being cleaned

•

Scratches are not removable. Tiny

abrasions on

improperly.

 

scratches will become less visible in time

cooktop surface

 

 

as a result of cleaning.

 

 

 

 

 

Cookware with rough bottoms

•

To avoid scratches, use the recommended

 

were used on the cooktop or

 

cleaning procedures. Make sure bottoms

 

there were coarse particles (eg.

 

of cookware are clean before use, and use

 

salt or sand) present between the

 

cookware with smooth bottoms.

 

cookware and the surface of the

 

 

 

cooktop.

 

 

 

Cookware has been slid across the

 

 

 

cooktop surface.

 

 

Brown streaks or

Boilovers have been cooked onto

•

Use the blade scraper to remove soil.

specks

the surface.

•

See the section on care and cleaning of

 

 

 

 

 

the glass cooktop on page 44.

Areas of

Mineral deposits from water and

•

Remove using a ceramic-glass cooktop

discoloration with

food have been left on the surface

 

cleaning cream.

metallic sheen

of the cooktop.

•

Use cookware with clean, dry bottoms.

 

 

The oven will not

The oven temperature is too high

•

Allow the range to cool and reset the

self-clean.

to set a self-clean operation.

 

controls.

 

The oven controls have been set

•

See the section on self-cleaning on page

 

incorrectly.

 

39.

 

 

 

 

A self-cleaning cycle cannot be started if the oven lockout feature has been

 

activated or if a radiant surface element is on.

 

 

 

 

“Crackling” or

This is the sound of the metal

•

This is normal.

“popping” sound

heating and cooling during

 

 

 

both the cooking and cleaning

 

 

 

functions.

 

 

Excessive smoking

There is excessive soiling in the

•

Press the CLEAR/OFF pad. Open the

during a self-

oven.

 

windows to rid the room of smoke. Wait

cleaning cycle

 

 

until the self-cleaning cycle is cancelled.

 

 

 

Wipe up the excessive soil and reset the

 

 

 

oven for self-cleaning.

 

 

 

 

The oven door will

The oven is too hot.

•

Allow the oven to cool.

not open after a

 

 

 

self-cleaning cycle.

 

 

 

 

 

 

 

06 TROUBLESHOOTING

Troubleshooting _51

Page 50 Page 52
Page 51
Image 51
Samsung FTQ387 Food does not broil, Properly, Oven, Temperature is too, Hot or too cold Scratches or, Abrasions on, Specks
Page 50 Page 52

FTQ387 specifications

The Samsung FTQ387 is a sophisticated freestanding range that brings together innovation, versatility, and style for modern kitchens. This appliance is designed to streamline cooking experiences while also adding a touch of elegance to kitchen decor.

One of the standout features of the FTQ387 is its dual fuel capability, which combines a powerful gas cooktop with an electric oven. This combination offers precise temperature control, allowing users to take advantage of the instant heat of gas for stovetop cooking and the even baking and roasting qualities of an electric oven. The cooktop features five burners, including a high-performance burner that delivers a powerful output for rapid boiling and quick cooking, making it an excellent choice for a variety of meal preparations.

The oven boasts a generous capacity of 5.8 cubic feet, providing ample space for large meals, whether you're baking a turkey or multiple dishes at once. The Samsung FTQ387 is equipped with a convection cooking system that circulates hot air throughout the oven cavity, ensuring even cooking results and significantly reducing cooking times. This technology enhances the performance of the oven, making it highly efficient and effective for a range of recipes.

Another notable characteristic of the FTQ387 is its Smart Technology integration. Users can connect the range to their smartphones using the SmartThings app, allowing them to monitor cooking progress, adjust temperatures remotely, and receive notifications. This connectivity enhances convenience, giving cooks the ability to multitask effectively while keeping an eye on their culinary creations.

In terms of design, the Samsung FTQ387 showcases a sleek stainless steel finish that is both stylish and easy to clean. The range features easy-to-use controls, including front-facing knobs and a large digital display, providing intuitive access to all cooking functions. Additionally, with its continuous grates, transitioning heavy pots and pans from burner to burner becomes seamless.

Safety is also a priority with this model, as it includes features such as a removable oven door and a child safety lock. Overall, the Samsung FTQ387 combines modern technology with thoughtful design, making it an ideal choice for home chefs seeking performance, style, and versatility in their kitchen equipment.
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