Solving Problems
Before contacting the
When you switch your phone on, the following messages appear
Insert SIM
• Check that the SIM card is correctly installed.
Phone Locked
•The automatic locking function has been enabled. You must enter the phone’s lock code before you can use the phone.
Enter PIN
•You are using your phone for the first time. You must enter the Personal Identification Number supplied with the SIM card.
•The option requiring that the PIN be entered each time the phone is switched on was enabled. You must enter your PIN and then disable this option if so required.
Enter PUK
•The PIN code was entered wrongly three times in succession and the phone is now blocked. Enter the PUK supplied by your network operator.
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