Solving Problems

Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary service call.

When you switch your phone on, the following messages appear

Insert SIM

• Check that the SIM card is correctly installed.

Phone Locked

The automatic locking function has been enabled. You must enter the phone’s lock code before you can use the phone.

Enter PIN

You are using your phone for the first time. You must enter the Personal Identification Number supplied with the SIM card.

The option requiring that the PIN be entered each time the phone is switched on was enabled. You must enter your PIN and then disable this option if so required.

Enter PUK

The PIN code was entered wrongly three times in succession and the phone is now blocked. Enter the PUK supplied by your network operator.

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Samsung GSM/DCSI1800 owner manual Solving Problems, Insert SIM, Phone Locked, Enter PIN, Enter PUK