Error messages appear when launching the FM radio

The FM radio application on your device uses the headset cable as an antenna. Without a headset connected, the FM radio will be unable to receive radio stations. To use the FM radio, first ensure that the headset is properly connected.

Next, scan for and save the available radio stations.

If you still cannot use the FM radio after performing these steps, try accessing your desired station with another radio receiver. If you can hear the station with another receiver, your device may require service. Contact a Samsung Service Centre.

Error messages appear when opening music files

Some music files may not play on your device for a number of reasons. If you receive error messages when opening music files on your device, try the following:

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Free some memory by transferring files to a computer or deleting files from your device.

Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

Ensure that your device supports the file type.

Troubleshooting

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