The battery does not charge properly or the device turns off
If the battery will no longer charge completely, you need to replace it with a new battery. Take your device to your local Samsung Service Centre.
Your device is hot if touched
When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot. This is normal and should not affect your device’s lifespan or performance.
Error messages appear when launching the camera
Your device must have sufficient memory and battery power available to operate the camera application. If you receive error messages when launching the camera, try the following:
●●
●●
●●
Charge the battery.
Free some memory by transferring files to a computer or deleting files from your device.
Restart the device. If you are still having trouble with the camera application after trying these tips, contact a Samsung Service Centre.
Error messages appear when opening music files
Some music files may not play on your device for a number of reasons. If you receive error messages when opening music files on your device, try the following:
●●
●●
●●
Free some memory by transferring files to a computer or deleting files from your device.
Ensure that the music file is not Digital Rights Management
Troubleshooting
121
