Samsung HMX-M20SN user manual Troubleshooting

Symptom

TROUBLESHOOTING

Recording

Symptom	Explanation/Solution
Pressing the Recording start/stop button •		Press the MODE button to set Video (	). page 49
does not start recording.	•	There is not enough free space to record on the storage media.

•Check if memory card is not inserted or write-protect tab is set to lock.

The actual recording time is less than the	•	The estimated recording time may vary depending on content and features used.
estimated recording time.	•	When you record an object that moves fast, the actual recording time may be shortened.
	•	There is no more free space for recording on the storage media. Back up important files on
		your PC and format the storage media or delete unnecessary files.
The recording stops automatically.	•	If you make recordings or delete files frequently, the performance of the storage media
		deteriorates over time. If this occurs, format the storage media again.
	•	If you use a memory card with low writing speed, the camcorder automatically stops
		recording the videos and the corresponding message appears on the LCD screen.
When recording a subject illuminated by	•	This is not a malfunction.
bright light, a vertical line appears.
When the screen is exposed to direct
sunlight during recording, the screen	•	This is not a malfunction.
becomes red or black for an instant.
During recording, the date/time does not display. •		“Date/Time Display” is set to “Off.” Set the “Date/Time Display” to On. page 102
	•	Set your camcorder to Photo mode. page 49
You cannot record a photo image.	•	Release the lock on the write-protection tab of the memory card if any.
	•	The storage media is full. Use a new memory card or format the storage media. page 98
		Or remove unnecessary images. page 113
The shutter sound is not heard when you	•	Set “Shutter Sound” to “On.”
record a photo image.
The beep sound is not heard.	•	Set “Beep Sound” to “On.”
	•	Beep sound is temporary off while recording videos.
There is a time difference between	•	On your camcorder, there may be a slight time delay between the point when you press
the point where you press Recording
		Recording start/stop button and the actual point where the recorded video starts/stops.
start/stop button and the point where the
		This is not an error.
recorded video starts/stops.
The aspect ratio (16:9/4:3) of a video	•	The aspect ratio of a video at 16:9 cannot be changed to 4:3.
cannot be changed.
Horizontal stripes appear on the images.	•	This occurs when you record images under a fluorescent lamp, sodium lamp, or mercury
		lamp. This is not a malfunction.

Adjusting the image during recording

Explanation/Solution

	•	Set “Focus” to “Auto.” page 70
Focus does not adjust automatically.	•	The recording conditions are not suitable for auto focus. Adjust the focus manually. page 70
	•	The lens is dusty on the surface. Clear the lens and check the focus.
	•	Recording is being made in a dark location. Use a light to brighten the area.
The image appears too bright or flickering, •		This may occur when you make a recording under a fluorescent, sodium, or mercury lamp.
or changes in color.		Cancel “ SCENE” to avoid or minimize this phenomenon. page 60
Image’s color balance is not natural.	•	White balance adjustment is required. Adjust to the proper “White Balance.” page 64
The subject passing by the frame appears •		This is called the focal plane phenomenon. This is not a malfunction. Because of the way the
very quickly.		imaging device (CMOS sensor) reads out video signals, a subject passing by the frame rapidly
		may appear to bend, depending on the recording condition.
When the camcorder is connected to an	•	When you set the resolution to 1080/60p, the camcorder cannot output to the camcorder's
external device, no image is displayed on
the LCD.		LCD screen and to the connected TV simultaneously. The LCD displays “TV display only.”	135