Troubleshooting
Recording
Symptom | Explanation/Solution | ||
| • | Press the [Mode ( / )] button to set the video recording or the photo recording mode. | |
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| ¬page 30 | |
Pressing the [OK (REC)] button does not | • There is not enough free space to record on the storage media. | ||
• | The internal temperature of your product is unusually high. Turn off your product and let it | ||
start recording. | |||
| cool off for ten minutes in a cool place. | ||
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| • Your product is damp and moist inside (condensation). Turn off your product and leave it | ||
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| for about 1 hour in a cool place. | |
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The actual recording time is less than the | • The estimated recording time may vary depending on content and features used. | ||
• When you record an object that moves quickly, the actual recording time may be | |||
estimated recording time. | |||
| shortened. | ||
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| • There is no more free space for recording on the storage media. Back up important files | ||
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| on your PC and format the storage media or delete unnecessary files. | |
The recording stops automatically. | • If you make recordings or delete files frequently, the performance of the storage media | ||
| deteriorates. If this occurs, format the storage media again. | ||
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| • If you use a memory card with a low write speed, the product automatically stops | ||
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| recording videos and displays a message on the LCD screen. | |
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When recording a subject illuminated by | • This is not a malfunction. | ||
bright light, a vertical line appears. | |||
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During recording, the date/time does not | • | Date/Time Display is set to Off. Set Date/Time Display to On. ¬page 70 | |
display. | |||
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| • Set your product to the photo recording mode. ¬page 30 | ||
You cannot record a photo image. | • | The storage media is full. Use a new memory card or format the storage media. | |
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| ¬page 74 Or remove unnecessary images. ¬page 60 | |
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You don’t hear the shutter sound when you | • | Set Shutter Sound to On. ¬page 72 | |
• | During dual recording (video and photo), the Shutter Sound is off. | ||
record a photo image. | |||
• | When the micro HDMI cable is connected to the product, the Shutter Sound is not available. | ||
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Appendixes 91
