Troubleshooting
Recording
Symptom | Explanation/Solution | |
| • Set Beep Sound to On. page 71 | |
You don’t hear the beep sound. | • The beep sound is temporarily turned off while recording videos. | |
• When the micro HDMI cable is connected to the product, the Beep Sound is not | ||
| ||
| available. | |
There is a time difference between the point | • On your product, there may be a slight time delay between the point where you press the | |
where you press the [OK (REC)] button and | ||
[OK (REC)] button and the actual point where the recorded video starts/stops. This is not | ||
the point where the recorded video starts/ | ||
an error. | ||
stops. | ||
| ||
Horizontal stripes appear on the images. | • This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury | |
lamp. This is not a malfunction. | ||
|
Symptom | Explanation/Solution | |
| • Insert a memory card into your product properly. page 25 | |
Memory card functions do not operate. | • If you use a memory card formatted on a computer, format it again directly on your | |
| product. page 74 | |
Image cannot be deleted. | • You cannot delete a protected image. Release protection of the image using the Protect | |
function. page 61 | ||
| ||
You cannot format the memory card. | • The memory card is not supported on your product or the card has some problems. | |
| • The file may be corrupted. | |
The data file name is not indicated correctly. | • The file format is not supported by your product. | |
• The file name is displayed correctly only if the directory structure complies with the | ||
| ||
| international standard. | |
Your computer does not recognise an micro | • Micro SDXC memory cards use the exFAT file system. To use micro SDXC memory cards | |
on a Windows XP computer, download and update the exFAT file system driver from the | ||
SDXC memory card. | ||
Microsoft website. | ||
| ||
Your TV or computer cannot display photos | • Micro SDXC memory cards use the exFAT file system. Ensure that the external device is | |
and videos that are stored on an micro SDXC | ||
memory card. | compatible with the exFAT file system before connecting the product to the device. | |
|
Appendixes 92