Manuals / Samsung / Home Audio / Home Theater System

Samsung HT-C5200 user manual Other information, Symptom, Check/Remedy, Troubleshooting, English

Models: HT-C5200

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Other information

Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

	Symptom	Check/Remedy

	I cannot eject the disc.	• Is the power cord plugged securely into the outlet?
		• Turn off the power and then turn it back on.

	The iPod fails to connect.	• Check the condition of the iPod connector and Dock.
		• Keep the iPod S/W version up to date.

	Playback does not start.	• Check the region number of the BD/DVD.
		BD/DVD discs purchased from abroad may not be playable.
		• CD-ROMs and DVD-ROMs cannot be played on this Product.
		• Make sure that the rating level is correct.

	Playback does not start	• Are you using a deformed disc or a disc with scratches on the surface?
	immediately when the	• Wipe the disc clean.
	Play/Pause button is pressed.
	Sound is not produced.	• No sound is heard during fast playback, slow playback, and step motion playback.
		• Are the speakers connected properly? Is the speaker setup correctly customized?
		• Is the disc severely damaged?

	Sound can be heard only from a	• On certain BD/DVD discs, sound is output from the front speakers only.
	few speakers and not all 3.	• Check if the speakers are connected properly.
		• Adjust the volume.
		• When listening to a CD, radio or TV, sound is output to the front speakers only.

	The remote control does not work.	• Is the remote control being operated within its operation range of angle and distance?
		• Are the batteries drained?
		• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

	• Disc is rotating but no	• Is the TV power on?
	picture is produced.	• Are the video cables connected properly?
	• Picture quality is poor and	• Is the disc dirty or damaged?
	• Picture quality is poor and	• A poorly manufactured disc may not be playable.
	picture is shaking.	• A poorly manufactured disc may not be playable.
	picture is shaking.
	Audio language and subtitles do	• Audio language and subtitles will not work if the disc does not contain them.
	not work.
	Menu screen does not appear	• Are you using a disc that does not contain menus?
	even when the menu function is
	selected.

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Samsung HT-C5200 user manual Other information, Symptom, Check/Remedy, Troubleshooting, English

Contents

To receive more complete service Thank you for purchasing this Samsung productplease register your product at 2.1CH Blu-ray Home Cinema SystemSafety Information Wiring the Main Power Supply Plug UK OnlySafety Warnings 2 EnglishPrecautions EnglishHolding discs Disc StorageHandling and Storing Discs Cautions on Handling and Storing DiscsContents SETUPSAFETY INFORMATION GETTING STARTEDNETWORK SERVICES OTHER INFORMATIONBASIC FUNCTIONS 6 EnglishGetting Started Icons that will be used in manualEnglish Blu-rayDisc Compatibility Discs that cannot be played8 English Getting StartedRegion code Disc TypesBD-ROM BD-RE/BD-RUsing MP3 disc Using JPEG discDisc Format Audio CDSupported File Formats Video File SupportMusic File Support EnglishAccessories USB Host SpeciﬁcationUSB Host Speciﬁcation Non-complianceFront Panel DescriptionGetting Started Rear Panel Getting StartedAdjust the volume EnglishTurn the product on and off modeTV Brand Code List Setting the Remote ControlInstalling batteries in the Remote Control 16 EnglishConnecting the Speakers ConnectionsEnglish Connecting The Speakers Speaker Components18 English ConnectionsConnecting External Devices/your TV via HDMI EnglishHDMI IN HDMI Auto Detection Function 20 EnglishConnections Connecting the Video Out to your TV METHOD 1 Component Video BETTER QUALITYMETHOD 2 Composite Video GOOD QUALITY METHODAUX Connecting an External Analogue Component Connecting Audio from External ComponentsOptical Cable not supplied Set-TopBox Red VCRConnecting to the Network Cable NetworkEnglish Wireless Network Broadband serviceWireless IP sharer Connecting the FM AntennaSetup Before Starting Initial SettingsEnglish Setting the Menu 26 EnglishSetup Resolution TV AspectBD Wise Samsung Products only DisplayResolution according to the output mode 28 EnglishSetup HDMI Format Movie Frame 24 FsProgressive Mode Still ModeSpeaker Setting AudioLevel DistanceEQ Optimizer HDMI AudioDigital Output EnglishDigital Output Selection 32 EnglishSetup Initial Settings Dynamic Range ControlAV Sync Internet@TV Screen SizeDivXR Registration ClockDivXR Deactivation 34 EnglishNetwork Settings Network SetupWired Network EnglishWireless Network 36 EnglishSetup Setting Up the Wireless NetworkSetting Up the Wireless Network EnglishConnection - Manual BD-LIVEInternet Connection Network StatusNetwork Test LanguageChange Password Power On/Off SoundIf you forgot your password Parental RatingSoftware Upgrade Contact SamsungSupport 40 EnglishUsing the Disc Menu Basic FunctionsPlayback Disc StructureUsing the Title Menu Using the Popup MenuUsing the Search and Skip Functions hzZyxhzZy Slow Motion PlayStep Motion Play Repeat the Title or ChapterUsing the TOOLS button hzZxMoving to a Desired Scene Directly Selecting the Audio LanguageSelecting the Picture Setting Setting the BONUSVIEWChanging the Camera Angle Caption FunctionBasic Functions Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3Screen ElementsDSPDigital Signal Processor Function V-SOUNDVirtual SoundS/W LEVEL Sound ModeUsing the TOOLS button Playing a JPEG DiscPlaying back a Picture EnglishUsing buttons on the Remote Control Using buttons on the productPlaying back a USB Storage Listening to RadioSetting Mono/Stereo Presetting StationsUsing the RDS Radio Data System to To show the RDS signalsTo search for a program using the PTY codes Using an iPodListening to Music PTY Program Type indication andWatching a Movie iPod Music categoriesiPod models that can be used with this product EnglishNetwork Services Using Internet@TVGetting Started with Internet@TV Internet@TV at a GlanceUsing the Keypad EnglishSettings Account LoginSystem Setup Internet@TV IDService Manager Internet@TV Services AvailableSamsung AppS PropertiesSoftware Upgrade Notiﬁcation BD-LIVE58 English Network ServicesApplication Program at a Glance EnglishSymptom TroubleshootingOther information Check/RemedySymptom Check/RemedyEnglish The product is not working62 English SymptomOther information Check/RemedySpeciﬁcations EnglishContact SAMSUNG WORLD WIDE Correct disposal of batteries in this product Code No. AH68-02257B