Troubleshooting guide
Troubleshooting |
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| Check that the box is correctly plugged in | |
No picture, no sound | Check the television is connected to a suitable power source | |
| Check the electrical supply is turned on | |
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| Ensure that the box and TV are powered on | |
No picture | Check that the cables are fitted securely | |
Ensure the aerial is connected | ||
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| Press the TV / RADIO button to change the channel type | |
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| Press the MUTE button and check if Mute mode is set | |
No sound | Switch to another channel and see if the same problem occurs | |
| Press V+ button to see if the problem can be solved | |
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No picture on some channels | Check that your aerial is correctly installed | |
| Ensure the selected channel is broadcasting | |
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| Leave your box in standby when it is not in use: see Standby on page | |
Cannot receive Channel Zero | 14 | |
The light changes from red to amber when Channel Zero is ready | ||
services | ||
You may not be able to receive a signal in your area – see www.ch- | ||
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| zero.tv for more details | |
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No colour on some channels | Check if the same problem exists on other channels | |
(black and white) | Ensure the correct picture settings are selected | |
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Spots on some or all channels | Check that the aerial is correctly connected | |
Check that the aerial is in good condition | ||
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Controls not working | Disconnect the box from the power supply, wait 10 seconds, | |
reconnect the box to the power supply | ||
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| The remote control is not aimed correctly at the box | |
No response to remote control | The front panel of the box is obstructed | |
The remote control batteries are inserted incorrectly | ||
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| The remote control batteries are exhausted | |
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