Troubleshooting | HP Pro B8300 specs

6 Troubleshooting

This section contains the following information:

●Troubleshooting tips and resources

●General troubleshooting tips

●Printing a demo page

●Printing a diagnostics page

●Resolving printing problems

●Poor print quality and unexpected printouts

●Resolving paper-feed problems

●Troubleshooting installation issues

●Clearing jams

●Resolving photo printing problems

●Resolving borderless printing problems

●Resolving banner printing problems

●Resolving automatic two-sided printing problems

●Resolving network printing problems

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HP Pro B8300 manual Troubleshooting

Contents

HP Photosmart Pro B8300 series Page HP Photosmart Pro B8300 series Copyright Information Table of contents Printing and loading media Using the Toolbox Troubleshooting Poor print quality and unexpected printouts Customer support and warranty HP supplies and accessoriesPrinter specifications and Declaration of Conformity Printer lights reference 139 Regulatory information Welcome Special features Using this guide Finding other resources for the product Getting started Front view trays, cover, and print cartridge cradle Understanding the printer parts and functions Printer lights Front view input tray Back view Installing printer software and sharing the printer Configuring the printer WindowsTo install the software before connecting the printer To connect the printer before installing the software To share the printer on a locally shared network Configuring the printer Mac OS To share with other computers running Mac OS X V10.3 To share the printer on a locally shared network To uninstall the software for Windows computers Uninstalling the printer softwareTo uninstall the software for Macintosh computers Double-clickAdd/Remove Programs Customizing the printer software setup program Installing other software Enww Using print cartridges and accessories Using the print cartridges Supported print cartridgesInserting the print cartridges To install or replace a print cartridge Aligning the print cartridges To clean the print cartridges automatically Cleaning the print cartridgesConfiguration Settings area, select Align For Windows Configuration Settings area, select Clean Maintaining the print cartridgesStoring the print cartridges Cartridge used Output Printing with a single print cartridge Calibrating the color To install the duplex unit Enww Printing and loading media Understanding specifications for supported media Tips for selecting and using print mediaSelecting print media Understanding supported media sizes Selecting print media Media size Input tray Front manual Rear manual Enww Enww Enww Rear manual Feed slots Standard paper Understanding supported media types Understanding supported media weights and capacities Setting minimum margins Enww To load media in the input tray Loading media in the input tray Enww Open the Paper Type/Quality panel Using the automatic paper-type sensor Changing print settings To change default settings for all future jobs WindowsTo change settings Macintosh Understanding smart software features Printing digital photographs Enhanced color printingGuidelines for printing photographs PhotoREt printing Understanding digital photography technologies4800 x 1200 optimized dpi Printing Exif Print-enhanced photographs HP Photosmart Essential software Printing borderless For Macintosh Load the print media see Loading media in the input tray Printing in grayscale To set up the printer To set up the softwarePrinting panoramic photos Printing panoramic photos Printing a document For Macintosh Click Print or Page Setup Printing with the front or rear manual feed slot Changing the software settings Loading the front manual feed slot Loading the rear manual feed slot Printing on various media types Printing on custom-sized paper Printing on envelopes For WindowsFor Macintosh When you have finished printing, remove the remaining media Printing on cards and smaller-sized media For Windows Enww Printing multiple pages on a single sheet of paper Printing booklets Performing manual booklet printingPerforming automatic booklet printing Open the Two-Sided Printing panel Select Print Both Sides Printing posters Printing banners Select HP Labels, Glossy, or HP Labels, Matte Printing labels Printing iron-on transfers To print iron-on transfersSet Mirror Image to On Printing on both sides duplexing Guidelines for printing on both sides of the paperPerforming manual duplexing Performing auto-duplexing Advantages of using the duplex unit Enww Cancelling a print job Using the Toolbox To open the Toolbox Toolbox overview Click this button Printer Status tab HP Instant Support Information tab MyPrintMileage Security and privacy To gain access to HP Instant Support How Do To gain access to myPrintMileage Enww Print a Demo Printer Services tab Using the HP Printer Utility Macintosh Viewing the HP Printer Utility panelsOpening the HP Printer Utility Enww Troubleshooting To reset the printer Troubleshooting tips and resources General troubleshooting tips Printing a demo Printing a diagnostics Printer shuts down unexpectedly Resolving printing problemsAll printer lights are blinking Printer is not responding nothing prints Clean the print cartridge contacts Check printer setup for network environmentPrinter does not accept a print cartridge Print cartridge does not fit the printer Printer is rejecting the pen Check the printer software settings Check the system configurationPrinter may be in Ink-backup Printing Mode Printer takes a long time to print Something on the page is missing or incorrect Blank page printed Placement of the text or graphics is wrong Poor quality printouts Poor print quality and unexpected printoutsCheck the print cartridges Check the paper quality Ink is smearing Meaningless characters print Check the margin settings Print settings may need to be changedCheck the print mode Ink is not filling the text or graphics completely Colors are printed as black and white Wrong colors are printingPrintout shows bleeding colors Colors do not line up properly Check the graphics placementLines or dots are missing from text or graphics Check the print cartridge contact pads Another paper feed problem is occurring Resolving paper-feed problems Troubleshooting installation issues Problems printing an alignmentProblems installing software Clearing jams Enww Tips for avoiding paper jams Check the print settings Resolving photo printing problemsMake sure you are printing on the correct side of the media Colors are tinted or incorrect Streaks appear in a light portion of a printout Resolving borderless printing problemsImage is printed at an angle Printing with a single print cartridge Resolving banner printing problems Make sure the paper is loaded correctlyCheck the software Paper jam occurs inside the duplex unit Resolving automatic two-sided printing problemsOption for printing on both sides cannot be selected Binding margin is in the wrong place From the Printer Services tab, click Print a Demo Resolving network printing problems Printer lights reference Printer light indication Explanation and recommended action Understanding the printer lights Understanding the printer lights Enww Printer light indication Explanation and recommended action Enww HP supplies and accessories Ordering printing supplies through the Toolbox Automatic two-sided printing accessory AccessoriesUSB cable Network interface Supplies Print cartridgesPhoto papers Inkjet papers Transparency filmsSpecialty papers Brochure papers Greeting cards Customer support and warranty Web Toolbox Windows Obtaining electronic support HP Instant Support HP Telephone Support Before you callTelephone support numbers HP Telephone Support HP product Duration of limited warranty Hewlett-Packard Limited Warranty Statement Printer specifications and Declaration of Conformity Draft Normal Printer specifications Printer specifications Recommended operating conditions 15˚ to 30˚C 59˚ to 95˚F Declaration of Conformity Declaration of Conformity Enww Regulatory information FCC statement LEDs classification Regulatory model number Miscellaneous regulatory information Environmental product stewardship program Energy consumption Federal Energy Management Program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Accessories Symbols/NumericsIndex Macintosh Enww Enww Enww Page Hewlett-Packard Development Company, L.P