Resolving photo printing problems

Also see Poor print quality and unexpected printouts for additional troubleshooting information.

●Make sure you are printing on the correct side of the media

●Load media print-side down in the input tray and front manual feed slot.

●Load media print-side up in the rear manual feed slot.

●Check the print settings

1.Open the printer driver (see Printing a document).

2.On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings:

●Select the appropriate photo paper type.

●Select the highest resolution option such as Best or Maximum dpi on the print quality drop-down list.

●Colors are tinted or incorrect

If colors in photographs appear tinted or incorrect, follow these steps:

1.Calibrate the color (see Calibrating the color). Photo print cartridges must be installed for color calibration.

2.Reprint the photograph.

3.If colors are still tinted or incorrect, try the following steps:

●Windows: Open the printer driver (see Printing a document), click the Color tab, and then click More color options.

●Macintosh: Click File and click Print. Open the Paper Type/Quality panel and click the Color Options tab.

4.Adjust the color tone sliders: If the colors are too yellow, move the color tone slider towards Cooler. If the colors are too blue, move the color tone slider towards Warmer.

5.Reprint the photograph.

104 Chapter 6 Troubleshooting

ENWW