General troubleshooting tips | HP Pro B8300 manual

General troubleshooting tips

Ensure the following:

●Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

●Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights reference.

●No error messages appear on the computer screen.

●Power cord and other cables are working and firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications and Declaration of Conformity for voltage requirements.

●Media is loaded correctly in the tray and is not jammed in the printer.

●Print cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each print cartridge.

●Print cartridge cradle latches and all covers are closed. See Inserting the print cartridges.

●Rear access panel or duplex unit is locked into place.

●All packing tapes and materials are removed from the printer.

●Printer can print a diagnostics page. See Printing a diagnostics page.

●Printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Printer Setup Utility. See your computer's documentation for more information.

●Pause Printing is not selected if you are using a computer running Windows.

●You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

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HP Pro B8300 manual General troubleshooting tips

Contents

HP Photosmart Pro B8300 series Page HP Photosmart Pro B8300 series Copyright Information Table of contents Printing and loading media Using the Toolbox Troubleshooting Poor print quality and unexpected printouts Printer lights reference HP supplies and accessoriesCustomer support and warranty Printer specifications and Declaration of Conformity 139 Regulatory information Welcome Special features Using this guide Finding other resources for the product Getting started Front view trays, cover, and print cartridge cradle Understanding the printer parts and functions Printer lights Front view input tray Back view To connect the printer before installing the software Configuring the printer WindowsInstalling printer software and sharing the printer To install the software before connecting the printer To share the printer on a locally shared network Configuring the printer Mac OS To share with other computers running Mac OS X V10.3 To share the printer on a locally shared network Double-clickAdd/Remove Programs Uninstalling the printer softwareTo uninstall the software for Windows computers To uninstall the software for Macintosh computers Customizing the printer software setup program Installing other software Enww Using print cartridges and accessories Inserting the print cartridges Using the print cartridgesSupported print cartridges To install or replace a print cartridge Aligning the print cartridges For Windows Cleaning the print cartridgesTo clean the print cartridges automatically Configuration Settings area, select Align Storing the print cartridges Configuration Settings area, select CleanMaintaining the print cartridges Cartridge used Output Printing with a single print cartridge Calibrating the color To install the duplex unit Enww Printing and loading media Understanding supported media sizes Tips for selecting and using print mediaUnderstanding specifications for supported media Selecting print media Selecting print media Media size Input tray Front manual Rear manual Enww Enww Enww Rear manual Feed slots Standard paper Understanding supported media types Understanding supported media weights and capacities Setting minimum margins Enww To load media in the input tray Loading media in the input tray Enww Open the Paper Type/Quality panel Using the automatic paper-type sensor To change settings Macintosh Changing print settingsTo change default settings for all future jobs Windows Understanding smart software features Guidelines for printing photographs Printing digital photographsEnhanced color printing Printing Exif Print-enhanced photographs Understanding digital photography technologiesPhotoREt printing 4800 x 1200 optimized dpi HP Photosmart Essential software Printing borderless For Macintosh Load the print media see Loading media in the input tray Printing in grayscale Printing panoramic photos To set up the printerTo set up the software Printing panoramic photos Printing a document For Macintosh Click Print or Page Setup Printing with the front or rear manual feed slot Changing the software settings Loading the front manual feed slot Loading the rear manual feed slot Printing on various media types Printing on custom-sized paper For Macintosh Printing on envelopesFor Windows When you have finished printing, remove the remaining media Printing on cards and smaller-sized media For Windows Enww Printing multiple pages on a single sheet of paper Performing automatic booklet printing Printing bookletsPerforming manual booklet printing Open the Two-Sided Printing panel Select Print Both Sides Printing posters Printing banners Select HP Labels, Glossy, or HP Labels, Matte Printing labels Set Mirror Image to On Printing iron-on transfersTo print iron-on transfers Performing manual duplexing Printing on both sides duplexingGuidelines for printing on both sides of the paper Performing auto-duplexing Advantages of using the duplex unit Enww Cancelling a print job Using the Toolbox To open the Toolbox Toolbox overview Click this button Printer Status tab HP Instant Support Information tab MyPrintMileage Security and privacy To gain access to HP Instant Support How Do To gain access to myPrintMileage Enww Print a Demo Printer Services tab Opening the HP Printer Utility Using the HP Printer Utility MacintoshViewing the HP Printer Utility panels Enww Troubleshooting To reset the printer Troubleshooting tips and resources General troubleshooting tips Printing a demo Printing a diagnostics Printer is not responding nothing prints Resolving printing problemsPrinter shuts down unexpectedly All printer lights are blinking Print cartridge does not fit the printer Check printer setup for network environmentClean the print cartridge contacts Printer does not accept a print cartridge Printer is rejecting the pen Printer takes a long time to print Check the system configurationCheck the printer software settings Printer may be in Ink-backup Printing Mode Something on the page is missing or incorrect Blank page printed Placement of the text or graphics is wrong Check the paper quality Poor print quality and unexpected printoutsPoor quality printouts Check the print cartridges Ink is smearing Meaningless characters print Ink is not filling the text or graphics completely Print settings may need to be changedCheck the margin settings Check the print mode Printout shows bleeding colors Colors are printed as black and whiteWrong colors are printing Check the print cartridge contact pads Check the graphics placementColors do not line up properly Lines or dots are missing from text or graphics Another paper feed problem is occurring Resolving paper-feed problems Problems installing software Troubleshooting installation issuesProblems printing an alignment Clearing jams Enww Tips for avoiding paper jams Colors are tinted or incorrect Resolving photo printing problemsCheck the print settings Make sure you are printing on the correct side of the media Printing with a single print cartridge Resolving borderless printing problemsStreaks appear in a light portion of a printout Image is printed at an angle Check the software Resolving banner printing problemsMake sure the paper is loaded correctly Binding margin is in the wrong place Resolving automatic two-sided printing problemsPaper jam occurs inside the duplex unit Option for printing on both sides cannot be selected From the Printer Services tab, click Print a Demo Resolving network printing problems Printer lights reference Printer light indication Explanation and recommended action Understanding the printer lights Understanding the printer lights Enww Printer light indication Explanation and recommended action Enww HP supplies and accessories Ordering printing supplies through the Toolbox Network interface AccessoriesAutomatic two-sided printing accessory USB cable Photo papers SuppliesPrint cartridges Specialty papers Inkjet papersTransparency films Brochure papers Greeting cards Customer support and warranty Web Toolbox Windows Obtaining electronic support HP Instant Support Telephone support numbers HP Telephone SupportBefore you call HP Telephone Support HP product Duration of limited warranty Hewlett-Packard Limited Warranty Statement Printer specifications and Declaration of Conformity Draft Normal Printer specifications Printer specifications Recommended operating conditions 15˚ to 30˚C 59˚ to 95˚F Declaration of Conformity Declaration of Conformity Enww Regulatory information FCC statement LEDs classification Regulatory model number Miscellaneous regulatory information Environmental product stewardship program Energy consumption Federal Energy Management Program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Macintosh Symbols/NumericsAccessories Index Enww Enww Enww Page Hewlett-Packard Development Company, L.P