HP Pro B8300 manual Resolving printing problems, Printer shuts down unexpectedly

Resolving printing problems

Printer shuts down unexpectedly

Check power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications and Declaration of Conformity for voltage requirements.

Check printer vents

The printer vents are located on the sides of the printer. If the vents are covered and the printer overheats, the printer automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location. See Printer specifications and Declaration of Conformity for the required operating environment for the printer.

All printer lights are blinking

A non-recoverable error has occurred.

Reset the printer. See To reset the printer.

If the problem persists, contact HP. See Customer support and warranty.

Printer is not responding (nothing prints)

Check printer setup

See Troubleshooting tips and resources.

Check the print cartridge initialization

When print cartridges are installed or replaced, the printer automatically prints an alignment page to align the print cartridges. This process takes about seven minutes. Until this process is complete, only the automatic alignment page can be printed.

Check the printer software installation

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications and Declaration of Conformity for voltage requirements.

Check cable connections

Make sure both ends of the USB cable are secure.

If the printer is connected to a network, check the following:

●Make sure you are not using a phone cord to connect the printer.

●The network hub, switch, or router is on and working properly.

88 Chapter 6 Troubleshooting ENWW