HP Photosmart Pro B8300 6 Troubleshooting

Information tab ...................................................................................................................................	76
HP Instant Support ............................................................................................................	76
Security and privacy ..........................................................................................................	77
To gain access to HP Instant Support ...............................................................................	77
myPrintMileage ..................................................................................................................	77
How Do I... .........................................................................................................................	78
Printer Services tab ............................................................................................................................	80
Using the HP Printer Utility (Macintosh) .............................................................................................	81
Viewing the HP Printer Utility panels .................................................................................	81
6 Troubleshooting
Troubleshooting tips and resources ...................................................................................................	84
General troubleshooting tips ..............................................................................................................	85
Printing a demo page .........................................................................................................................	86
Printing a diagnostics page ................................................................................................................	87
Resolving printing problems ...............................................................................................................	88
Printer shuts down unexpectedly .......................................................................................	88
Check power and power connections ...............................................................	88
Check printer vents ...........................................................................................	88
All printer lights are blinking ...............................................................................................	88
A non-recoverable error has occurred. .............................................................	88
Printer is not responding (nothing prints) ...........................................................................	88
Check printer setup ...........................................................................................	88
Check the print cartridge initialization ...............................................................	88
Check the printer software installation ..............................................................	88
Check cable connections ..................................................................................	88
Check printer setup for network environment ...................................................	89
Check any personal firewall software installed on the computer ......................	89
Printer does not accept a print cartridge ............................................................................	89
Print cartridge does not fit the printer ................................................................	89
Printer does not recognize the print cartridge ...................................................	89
Clean the print cartridge contacts .....................................................................	89
The printer is rejecting the pen ..........................................................................................	90
Printer takes a long time to print ........................................................................................	91
Check the system configuration ........................................................................	91
Verify the number of software programs running on the computer ...................	91
Check the printer software settings ...................................................................	91
A large file is printing .........................................................................................	91
The printer may be in Ink-backup Printing Mode ..............................................	91
Blank page printed .............................................................................................................	92
Check for empty print cartridges .......................................................................	92
The protective tape on the print cartridge nozzle has not been removed. ........	92
Check media settings ........................................................................................	92
Something on the page is missing or incorrect ..................................................................	92
Check margin settings .......................................................................................	92
The printer may be in Ink-backup Printing Mode ..............................................	92
Verify the ink levels of the print cartridges ........................................................	92
The print cartridges may need to be cleaned ....................................................	92
Check color print settings ..................................................................................	92
Check the print location and length of USB cable .............................................	93

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