Troubleshooting installation issues | HP Pro B8300 manual

Troubleshooting installation issues

This section provides solutions to common installation problems.

●Problems printing an alignment page

●Problems installing software

Problems printing an alignment page

When print cartridges are installed or replaced, the printer automatically prints an alignment page to align the cartridges. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed. If the printer does not print the page, see Troubleshooting tips and resources.

Problems installing software

Verify the computer requirements

Make sure the computer meets the system requirements. See Printer specifications and Declaration of Conformity.

Verify installation preliminaries

●Before installing software on a Windows computer, ensure all other programs are closed.

●If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter.

●If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/.

Reinstall the printer software

If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. See Uninstalling the printer software.

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HP Pro B8300 manual Troubleshooting installation issues, Problems printing an alignment, Problems installing software

Contents

HP Photosmart Pro B8300 series Page HP Photosmart Pro B8300 series Copyright Information Table of contents Using the Toolbox Printing and loading media Troubleshooting Poor print quality and unexpected printouts Printer specifications and Declaration of Conformity HP supplies and accessoriesCustomer support and warranty Printer lights reference Regulatory information 139 Welcome Special features Using this guide Finding other resources for the product Getting started Understanding the printer parts and functions Front view trays, cover, and print cartridge cradle Front view input tray Printer lights Back view To install the software before connecting the printer Configuring the printer WindowsInstalling printer software and sharing the printer To connect the printer before installing the software To share the printer on a locally shared network Configuring the printer Mac OS To share the printer on a locally shared network To share with other computers running Mac OS X V10.3 To uninstall the software for Macintosh computers Uninstalling the printer softwareTo uninstall the software for Windows computers Double-clickAdd/Remove Programs Customizing the printer software setup program Installing other software Enww Using print cartridges and accessories Inserting the print cartridges Using the print cartridgesSupported print cartridges To install or replace a print cartridge Aligning the print cartridges Configuration Settings area, select Align Cleaning the print cartridgesTo clean the print cartridges automatically For Windows Storing the print cartridges Configuration Settings area, select CleanMaintaining the print cartridges Printing with a single print cartridge Cartridge used Output Calibrating the color To install the duplex unit Enww Printing and loading media Selecting print media Tips for selecting and using print mediaUnderstanding specifications for supported media Understanding supported media sizes Selecting print media Media size Input tray Front manual Rear manual Enww Enww Enww Understanding supported media types Rear manual Feed slots Standard paper Setting minimum margins Understanding supported media weights and capacities Enww Loading media in the input tray To load media in the input tray Enww Using the automatic paper-type sensor Open the Paper Type/Quality panel To change settings Macintosh Changing print settingsTo change default settings for all future jobs Windows Understanding smart software features Guidelines for printing photographs Printing digital photographsEnhanced color printing 4800 x 1200 optimized dpi Understanding digital photography technologiesPhotoREt printing Printing Exif Print-enhanced photographs HP Photosmart Essential software Printing borderless For Macintosh Printing in grayscale Load the print media see Loading media in the input tray Printing panoramic photos To set up the printerTo set up the software Printing panoramic photos For Macintosh Click Print or Page Setup Printing a document Changing the software settings Printing with the front or rear manual feed slot Loading the front manual feed slot Loading the rear manual feed slot Printing on various media types Printing on custom-sized paper For Macintosh Printing on envelopesFor Windows When you have finished printing, remove the remaining media Printing on cards and smaller-sized media For Windows Enww Printing multiple pages on a single sheet of paper Performing automatic booklet printing Printing bookletsPerforming manual booklet printing Open the Two-Sided Printing panel Select Print Both Sides Printing posters Printing banners Printing labels Select HP Labels, Glossy, or HP Labels, Matte Set Mirror Image to On Printing iron-on transfersTo print iron-on transfers Performing manual duplexing Printing on both sides duplexingGuidelines for printing on both sides of the paper Performing auto-duplexing Advantages of using the duplex unit Enww Cancelling a print job Using the Toolbox Toolbox overview To open the Toolbox Printer Status tab Click this button Information tab HP Instant Support Security and privacy To gain access to HP Instant Support MyPrintMileage To gain access to myPrintMileage How Do Enww Printer Services tab Print a Demo Opening the HP Printer Utility Using the HP Printer Utility MacintoshViewing the HP Printer Utility panels Enww Troubleshooting Troubleshooting tips and resources To reset the printer General troubleshooting tips Printing a demo Printing a diagnostics All printer lights are blinking Resolving printing problemsPrinter shuts down unexpectedly Printer is not responding nothing prints Printer does not accept a print cartridge Check printer setup for network environmentClean the print cartridge contacts Print cartridge does not fit the printer Printer is rejecting the pen Printer may be in Ink-backup Printing Mode Check the system configurationCheck the printer software settings Printer takes a long time to print Blank page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the print cartridges Poor print quality and unexpected printoutsPoor quality printouts Check the paper quality Meaningless characters print Ink is smearing Check the print mode Print settings may need to be changedCheck the margin settings Ink is not filling the text or graphics completely Printout shows bleeding colors Colors are printed as black and whiteWrong colors are printing Lines or dots are missing from text or graphics Check the graphics placementColors do not line up properly Check the print cartridge contact pads Resolving paper-feed problems Another paper feed problem is occurring Problems installing software Troubleshooting installation issuesProblems printing an alignment Clearing jams Enww Tips for avoiding paper jams Make sure you are printing on the correct side of the media Resolving photo printing problemsCheck the print settings Colors are tinted or incorrect Image is printed at an angle Resolving borderless printing problemsStreaks appear in a light portion of a printout Printing with a single print cartridge Check the software Resolving banner printing problemsMake sure the paper is loaded correctly Option for printing on both sides cannot be selected Resolving automatic two-sided printing problemsPaper jam occurs inside the duplex unit Binding margin is in the wrong place Resolving network printing problems From the Printer Services tab, click Print a Demo Printer lights reference Understanding the printer lights Printer light indication Explanation and recommended action Understanding the printer lights Enww Printer light indication Explanation and recommended action Enww HP supplies and accessories Ordering printing supplies through the Toolbox USB cable AccessoriesAutomatic two-sided printing accessory Network interface Photo papers SuppliesPrint cartridges Specialty papers Inkjet papersTransparency films Greeting cards Brochure papers Customer support and warranty Obtaining electronic support Web Toolbox Windows HP Instant Support Telephone support numbers HP Telephone SupportBefore you call HP Telephone Support Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Printer specifications and Declaration of Conformity Printer specifications Draft Normal Printer specifications Recommended operating conditions 15˚ to 30˚C 59˚ to 95˚F Declaration of Conformity Declaration of Conformity Enww Regulatory information FCC statement Miscellaneous regulatory information LEDs classification Regulatory model number Environmental product stewardship program Energy consumption Federal Energy Management Program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Index Symbols/NumericsAccessories Macintosh Enww Enww Enww Page Hewlett-Packard Development Company, L.P