Cam.book Page 35 Friday, February 25, 2000 11:32 AM

HP Color Copier

Additional troubleshooting tips

This section lists some additional issues that you may encounter while using your unit.

Issue

What You Should Do

 

 

 

 

 

 

Copies are faded, or colors are

Do you have the Lighter/Darker and Color Intensity

dull.

 

features adjusted correctly? Use the Lighter/Darker

 

 

and Color Intensity buttons to make adjustments.

 

Do you need to clean the glass or document-lid

 

 

backing? Debris may be stuck to the glass or

 

 

document-lid backing, which causes poor copy

 

 

quality and slows down processing.

 

Do the print cartridges need to be cleaned or

 

 

replaced? Print a Self-Test Report to check the

 

 

status of the print cartridges. If you notice missing

 

 

lines or gaps in the patterns, clean the cartridges. If

 

 

the problem persists, you may need to replace your

 

 

print cartridges.

 

Are you using the highest possible copy quality?

 

 

Check the copy Quality setting on the front panel.

 

Are you using the right type of paper for your

 

 

project? If the paper you are using is too fibrous,

 

 

the ink may not cover the print surface. Make sure

 

 

you are using a paper that is appropriate for your

 

 

unit.

 

 

 

Copies are too dark or too light.

Do you have the Lighter/Darker feature adjusted

 

 

correctly? Use the Lighter/Darker button to make

 

 

adjustments.

 

Are you copying a photo? Use Photo Mode for the

 

 

best photo quality.

 

 

 

Fit to Page, Clone, or Poster is

Is your original positioned correctly? You must

not working.

 

place your original in the correct position for many

 

 

of the special features to work. Check the location

 

 

of your original. For more information, see “Load

 

 

originals on the glass.”

 

Do you need to clean the glass or document-lid

 

 

backing? The scanner may analyze debris on the

 

 

glass or document-lid backing, which causes

 

 

problems with the special features.

 

 

 

Chapter 6—Troubleshoot your unit

35