Cam.book Page 36 Friday, February 25, 2000 11:32 AM

HP Color Copier

Issue

What You Should Do

 

 

 

 

 

 

HP Color Copier will not turn

•

Did you check the connection to the unit?

on.

 

- Make sure the power cord is firmly connected to

 

 

both the unit and the power adapter. Plug the

 

 

power cord into a grounded power outlet, surge

 

 

protector, or power strip.

 

 

- If you are using a power strip, make sure the

 

 

power strip is on. Or, try plugging the unit

 

 

directly into the power outlet.

 

 

- Test the power outlet to make sure it is working.

 

 

- If you have plugged the unit into a switched

 

 

outlet, make sure the switch is on.

 

• Did you press ON too quickly? The unit may not

 

 

respond if you press ON too quickly. Press the ON

 

 

button slowly.

 

CAUTION: If the unit still does not turn on, it may

 

have a mechanical failure. Unplug the unit from the

 

power outlet and contact HP.

 

 

 

Ink is not filling the text or

•

Is the paper type set correctly? When using special

graphics completely.

 

papers, make sure you select the corresponding

 

 

paper-type settings.

 

•

Do the print cartridges need to be cleaned or

 

 

replaced? Print a Self-Test Report to check the

 

 

status of the print cartridges. If you notice missing

 

 

lines or gaps in the patterns, clean the cartridges. If

 

 

the problem persists, you may need to replace your

 

 

print cartridges.

 

 

 

Nothing happens when you try

•

Is the unit on? Look at the front-panel display (if the

to copy.

 

display is blank, the unit is off), or check for green

 

 

lights on the front panel. Check the connections.

 

•

Is your original fully inserted into the ADF? When

 

 

you place your original into the automatic

 

 

document feeder, the front-panel display shows

 

 

“Original Loaded.” If this message does not appear,

 

 

remove your original and reinsert it.

 

• Are you copying several pages or documents? You

 

 

must wait until the unit completes the current copy

 

 

before starting a new copy.

 

•

Did you load the correct paper type in the input

 

 

tray? Do not use the unit to copy onto envelopes.

 

•

Is there a paper jam? Clear the jam. For more

 

 

information, see “Clear a paper jam.”

 

 

 

36

Chapter 6—Troubleshoot your unit