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Support services and warranty

This section explains the service and warranty information provided by Hewlett-Packard.

Use Hewlett-Packard’s support services

If you are unable to find the answer you need in the printed documentation supplied with your product, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help.

Internet

If you have Internet access, you can get help from the HP Web site at:

www.hp.com/go/copiers

Here you can find technical support, supplies and ordering information, project tips, and enhancement recommendations to help you get the most from your unit.

HP Customer Support

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a Your unit is plugged in and turned on.

bThe specified print cartridges are installed correctly.

cThe recommended paper is properly loaded in the input tray.

2Reset your unit by turning it off and then on again, using the ON button located on the unit’s front panel.

3For more information, check the HP Web site.

4If you are still experiencing problems and need to speak with an HP Customer Support Representative:

•Have your serial number ready.

•Make a color copy.

•Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your unit when you call.

Prepare your unit for shipment

If after contacting HP Customer Support you are requested to send your unit in for service, do the following:

1Turn on the unit.

2Open the print-cartridge access door.

3Remove the print cartridges from their holders, and lower the latches.

CAUTION

Remove both print cartridges and lower both latches. Failure to do so may damage your unit.

 

 

4Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the HP customer support call agent).

5Turn off the unit.

6Close the print-cartridge access door.

Chapter 7—Support services and warranty

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