Resolving network printing problems

If you are having difficulties printing to a shared network printer, try the following suggestions.

●If the Resume button is blinking, press it and wait a few seconds for printing to start.

●If printing does not resume, open the printer's top cover and check for a paper jam. See Clearing jams.

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Make sure the printer is turned on and the top cover is closed.

Make sure the rear access panel or duplex unit is correctly installed and locked into place.

Make sure the print cartridges are properly installed (see Inserting the print cartridges) and that media is properly loaded in the printer (see Loading media in the input tray).

Make sure the network cable and the printer cable connections are firmly in place.

Try printing a demo page to see if the printer is set up correctly. Make sure the printer is turned on, press and hold the Power button, press the Resume button once, and then release the Power button. The printer prints a demo page.

NOTE Sharing the printer in mixed Macintosh and PC networking environments is not recommended.

After checking the printer, try to print a document from another client over the network.

If the document was sent from another client and printed successfully, your system settings are probably not configured properly to use this printer. Check with your system administrator to solve the problem.

If the document did not print successfully from another client, print a demo page.

1.Connect the printer to a PC that is running Windows.

2.Install the printer software if it is not already installed on this PC.

3.Open the Toolbox (see Using the Toolbox).

4.From the Printer Services tab, click Print a Demo Page.

If the demo page printed, your printer is working, but your network settings may be configured incorrectly. Check with your system administrator for more information.

If the demo page did not print, this problem is likely caused by a failure in the printer or computer system. Call the HP Customer Care Center for help (see Customer support and warranty).

Before calling, record your serial number and printer model, along with any information about your computer system that is available.

108 Chapter 6 Troubleshooting

ENWW