Obtaining electronic support, Web Toolbox Windows | HP Pro B8300

Obtaining electronic support

You can obtain support from HP from the following electronic sources:

●Web

Visit the printer Web site on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/.

●Toolbox (Windows)

The Toolbox provides easy, step-by-step solutions to common printing problems. See Using the Toolbox.

122 Chapter 9 Customer support and warranty

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HP Pro B8300 manual Obtaining electronic support, Web Toolbox Windows

Contents

HP Photosmart Pro B8300 series Page HP Photosmart Pro B8300 series Copyright Information Table of contents Using the Toolbox Printing and loading media Troubleshooting Poor print quality and unexpected printouts HP supplies and accessories Customer support and warrantyPrinter specifications and Declaration of Conformity Printer lights reference Regulatory information 139 Welcome Special features Using this guide Finding other resources for the product Getting started Understanding the printer parts and functions Front view trays, cover, and print cartridge cradle Front view input tray Printer lights Back view Configuring the printer Windows Installing printer software and sharing the printerTo install the software before connecting the printer To connect the printer before installing the software To share the printer on a locally shared network Configuring the printer Mac OS To share the printer on a locally shared network To share with other computers running Mac OS X V10.3 Uninstalling the printer software To uninstall the software for Windows computersTo uninstall the software for Macintosh computers Double-clickAdd/Remove Programs Customizing the printer software setup program Installing other software Enww Using print cartridges and accessories Using the print cartridges Supported print cartridgesInserting the print cartridges To install or replace a print cartridge Aligning the print cartridges Cleaning the print cartridges To clean the print cartridges automaticallyConfiguration Settings area, select Align For Windows Configuration Settings area, select Clean Maintaining the print cartridgesStoring the print cartridges Printing with a single print cartridge Cartridge used Output Calibrating the color To install the duplex unit Enww Printing and loading media Tips for selecting and using print media Understanding specifications for supported mediaSelecting print media Understanding supported media sizes Selecting print media Media size Input tray Front manual Rear manual Enww Enww Enww Understanding supported media types Rear manual Feed slots Standard paper Setting minimum margins Understanding supported media weights and capacities Enww Loading media in the input tray To load media in the input tray Enww Using the automatic paper-type sensor Open the Paper Type/Quality panel Changing print settings To change default settings for all future jobs WindowsTo change settings Macintosh Understanding smart software features Printing digital photographs Enhanced color printingGuidelines for printing photographs Understanding digital photography technologies PhotoREt printing4800 x 1200 optimized dpi Printing Exif Print-enhanced photographs HP Photosmart Essential software Printing borderless For Macintosh Printing in grayscale Load the print media see Loading media in the input tray To set up the printer To set up the softwarePrinting panoramic photos Printing panoramic photos For Macintosh Click Print or Page Setup Printing a document Changing the software settings Printing with the front or rear manual feed slot Loading the front manual feed slot Loading the rear manual feed slot Printing on various media types Printing on custom-sized paper Printing on envelopes For WindowsFor Macintosh When you have finished printing, remove the remaining media Printing on cards and smaller-sized media For Windows Enww Printing multiple pages on a single sheet of paper Printing booklets Performing manual booklet printingPerforming automatic booklet printing Open the Two-Sided Printing panel Select Print Both Sides Printing posters Printing banners Printing labels Select HP Labels, Glossy, or HP Labels, Matte Printing iron-on transfers To print iron-on transfersSet Mirror Image to On Printing on both sides duplexing Guidelines for printing on both sides of the paperPerforming manual duplexing Performing auto-duplexing Advantages of using the duplex unit Enww Cancelling a print job Using the Toolbox Toolbox overview To open the Toolbox Printer Status tab Click this button Information tab HP Instant Support Security and privacy To gain access to HP Instant Support MyPrintMileage To gain access to myPrintMileage How Do Enww Printer Services tab Print a Demo Using the HP Printer Utility Macintosh Viewing the HP Printer Utility panelsOpening the HP Printer Utility Enww Troubleshooting Troubleshooting tips and resources To reset the printer General troubleshooting tips Printing a demo Printing a diagnostics Resolving printing problems Printer shuts down unexpectedlyAll printer lights are blinking Printer is not responding nothing prints Check printer setup for network environment Clean the print cartridge contactsPrinter does not accept a print cartridge Print cartridge does not fit the printer Printer is rejecting the pen Check the system configuration Check the printer software settingsPrinter may be in Ink-backup Printing Mode Printer takes a long time to print Blank page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts Poor quality printoutsCheck the print cartridges Check the paper quality Meaningless characters print Ink is smearing Print settings may need to be changed Check the margin settingsCheck the print mode Ink is not filling the text or graphics completely Colors are printed as black and white Wrong colors are printingPrintout shows bleeding colors Check the graphics placement Colors do not line up properlyLines or dots are missing from text or graphics Check the print cartridge contact pads Resolving paper-feed problems Another paper feed problem is occurring Troubleshooting installation issues Problems printing an alignmentProblems installing software Clearing jams Enww Tips for avoiding paper jams Resolving photo printing problems Check the print settingsMake sure you are printing on the correct side of the media Colors are tinted or incorrect Resolving borderless printing problems Streaks appear in a light portion of a printoutImage is printed at an angle Printing with a single print cartridge Resolving banner printing problems Make sure the paper is loaded correctlyCheck the software Resolving automatic two-sided printing problems Paper jam occurs inside the duplex unitOption for printing on both sides cannot be selected Binding margin is in the wrong place Resolving network printing problems From the Printer Services tab, click Print a Demo Printer lights reference Understanding the printer lights Printer light indication Explanation and recommended action Understanding the printer lights Enww Printer light indication Explanation and recommended action Enww HP supplies and accessories Ordering printing supplies through the Toolbox Accessories Automatic two-sided printing accessoryUSB cable Network interface Supplies Print cartridgesPhoto papers Inkjet papers Transparency filmsSpecialty papers Greeting cards Brochure papers Customer support and warranty Obtaining electronic support Web Toolbox Windows HP Instant Support HP Telephone Support Before you callTelephone support numbers HP Telephone Support Hewlett-Packard Limited Warranty Statement HP product Duration of limited warranty Printer specifications and Declaration of Conformity Printer specifications Draft Normal Printer specifications Recommended operating conditions 15˚ to 30˚C 59˚ to 95˚F Declaration of Conformity Declaration of Conformity Enww Regulatory information FCC statement Miscellaneous regulatory information LEDs classification Regulatory model number Environmental product stewardship program Energy consumption Federal Energy Management Program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Symbols/Numerics AccessoriesIndex Macintosh Enww Enww Enww Page Hewlett-Packard Development Company, L.P