Samsung RSG5 user manual troubleshooting

troubleshooting

PROBLEM	SOLUTION
The refrigerator does not	• Check that the power plug is properly connected.
work at all or it does not	• Is the temperature control on the display panel set to the correct
chill sufficiently.	temperature? Try setting it to a lower temperature.
	• Is the refrigerator in direct sunlight or located too near a heat source?
	• Is the back of the refrigerator too close to the wall and therefore keeping
	air from circulating?
The food in the fridge is	• Is the temperature control on the display panel set to the correct
frozen.	temperature? Try setting it to a warmer temperature.
	• Is the temperature in the room very low?
	• Did you store the food with a high water content in the coldest part of
	the fridge? Try moving those items into the body of the fridge instead of
	keeping them in the CoolSelect Zone™ drawer.
You hear unusual noises	• Check that the refrigerator is level and stable.
or sounds.	• Is the back of the refrigerator too close to the wall and therefore keeping
	air from circulating?
	• Was anything dropped behind or under the refrigerator?
	• A “ticking” sound is heard from inside the refrigerator. This is normal and
	occurs because various accessories are contracting or expanding in
	relation to the temperature of the refrigerator interior.
The front corners of	• Some heat is normal as anti-condensators are installed in the front
the appliance are hot	corners of the refrigerator to prevent condensation.
and condensation is	• Is the refrigerator door ajar? Condensation can occur when you leave
occurring.	the door open for a long time.
Ice is not dispensing.	• Did you wait for 12 hours after installation of the water supply line before
	making ice?
	• Is the water line connected and the shut-off valve open?
	• Did you manually stop the ice making function? Make sure Ice Type is
	set to Cubed or Crushed.
	• Is there any ice blocked within the ice maker bucket?
	• Is the freezer temperature too warm? Try setting the freezer temperature
	lower.
You can hear water	• This is normal. The bubbling comes from the refrigerant coolant liquid
bubbling in the
	circulating through the refrigerator.
refrigerator.
There is a bad smell in	• Has a food item spoiled?
the refrigerator.	• Make sure that strong smelling food (for example, fish) is wrapped so
	that it is airtight.
	• Clean out your freezer periodically and throw away any spoiled or
	suspect food.
Frost forms on the walls	• Is the air vent blocked? Remove any obstructions so air can circulate
of the freezer.	freely.
	• Allow sufficient space between the foods stored for efficient air
	circulation.
	• Is the freezer door closed properly?
Water dispenser is not	• Is the water line connected and the shut-off valve open?
functioning.	• Has the water supply line tubing been crushed or kinked?
	Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the refrigerator temperature is too low?
	Try selecting a warmer setting on the main display panel.

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