Samsung HT-F9750W/TK manual Troubleshooting, Step motion playback, Is the disc severely damaged?

Appendix

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

	Symptom		Check/Remedy
I cannot eject the disc.		•	Is the power cord plugged securely into the outlet?
		•	Turn off the power and then turn it back on.
Playback does not start.		•	Check the region number of the Blu-ray/DVD disc.
			Blu-ray/DVD disc purchased from abroad may not be playable.
		• CD-ROMs and DVD-ROMs cannot be played on this product.
		•	Make sure that the rating level is correct.
Playback does not start		•	Are you using a deformed disc or a disc with scratches on the surface?
immediately when the		•	Wipe the disc clean.
Play/Pause button is
pressed.
Sound is not produced.		•	The home cinema does not play sound during fast playback, slow playback,and
		•	step motion playback.
			Are the speakers connected properly? Is the speaker setup correctly customized?
		•	Is the disc severely damaged?
Sound can be heard only		•	On certain Blu-ray/DVD discs, sound is output from the front speakers only.
from a few speakers and		•	Check if the speakers are connected properly.
not all 8.		•	Adjust the volume.
		•	When listening to a CD, radio or TV, sound is output to the front speakers only.
Dolby Digital 7.1 CH		•	Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround
Surround Sound is not		•	Sound is produced only if the disc is recorded with 7.1 channel sound.
produced.			Is the audio language correctly set to Dolby Digital 7.1-CH in the information
			display?
The remote control does		•	Are you operating the remote within its operational range and within the proper
not work.		•	angle relative to the sensor?
			Are the batteries drained?
		•	Have you selected the mode (TV/BD) functions of the remote control (TV or BD)
			correctly?
•	The disc is rotating but	•	Is the TV power on?
•	no picture is produced.	•	Are the video cables connected properly?
	Picture quality is poor	•	Is the disc dirty or damaged?
	and the picture is	•	A poorly manufactured disc may not be playable.
	shaking.
Audio language and		•	Audio language and subtitles will not work if the disc does not contain them.
subtitles do not work.

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