Appendix

Symptom

 

Check/Remedy

If the HDMI output is set to

Press and hold the 5 button on front panel for more than 5 seconds with no disc

a resolution your TV cannot

 

in the product. All settings will revert to their factory settings.

support (for example,

 

 

1080p), you may not see a

 

 

picture on your TV.

 

 

No HDMI output.

• Check the connection between the TV and the HDMI jack of the product.

 

Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution.

Abnormal HDMI output

• If random noise appears on the screen, it means that TV does not support HDCP

appears on the screen.

 

(High-bandwidth Digital Content Protection).

DLNA function

You can see folders shared through DLNA, but cannot see the files.

DLNA shows only Photo, Music, and Movie files. It does not display other kinds of files.

Video plays intermittently. • Check if the network is stable.

• Check if the network cable is properly connected and if the network is overloaded.

The DLNA connection between the TV and PC is unstable.

BD-LIVE

IP addresses under the same subnetwork should be unique, otherwise IP collision can cause an unstable connection.

Check if you have a firewall enabled. If so, disable the firewall function.

The home cinema cannot connect to the BD-LIVE server.

Test whether the network connection is active by using the Network Status function.

Check whether a USB memory device is connected to the product.

The memory device must have at least 1GB of free space to accommodate the BD-LIVE service.

You can check the available size in BD Data Management. (See page 32)

See if the BD-Live Internet Connection option is set to Allow(All).

If all above fails, contact the contents provider or update to the latest firmware.

When using the BD-LIVE

• The USB memory device must have at least 1GB of free space to accommodate

service, an error occurs.

the BD-LIVE service.

 

You can check the available size in BD Data Management. (See page 32)

When the factory default settings are restored, all stored user BD data is deleted.

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Samsung HT-J4530/EN, HT-J4550/EN, HT-J4500/EN manual Symptom Check/Remedy If the Hdmi output is set to, Abnormal Hdmi output

HT-J4500/EN, HT-J4550/EN, HT-J4530/EN specifications

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