Troubleshooting

Before requesting service, please check the following.

Symptom

 

Check

 

Remedy

 

 

 

 

 

The unit will not turn on.

Is the power cord plugged into the

Connect the power plug to the

 

 

outlet?

outlet.

 

 

 

 

 

A function does not

Is there static electricity in the air?

Disconnect the power plug and

work when the button is

 

 

 

connect it again.

pressed.

 

 

 

 

 

 

 

 

 

Sound is not produced.

Are the speakers and external

Connect them correctly.

 

 

components connected properly?

Press the MUTE button to cancel

 

Is the Mute function on?

 

the function.

 

Is the volume set to minimum?

Adjust the volume.

 

Is the Speaker Size set incorrectly to

Refer to pages 35 to select LARGE,

 

 

NONE?

 

SMALL or YES.

Picture does not appear

Is the external component

Connect it correctly.

on a TV when the

 

connected properly?

 

 

function is selected.

 

 

 

 

 

 

 

 

 

Remote controller does

Are the batteries drained?

Replace with new batteries.

not work.

Is the distance between remote

Operate at close distance.

 

 

control and main unit too great?

 

 

The sound from the left/

Are the left/right speaker or left/right

Check the left/right channel and connect

right channels is

 

input/output cables connected

 

it/them correctly.

reversed.

 

properly?

 

 

 

 

 

 

 

Can't receive radio

Is FM antenna connected properly?

Connect the antenna correctly.

broadcasts.

 

 

If the input strength of antenna signal

 

 

 

 

is weak, install the FM antenna in a

 

 

 

 

place with good reception.

There is no sound from

Are the surround speakers

• Refer to pages 16 ~19 to connect them

surround speakers.

 

connected properly?

 

properly.

 

Is SURR (surround) incorrectly set to

• Refer to page 35 to select LARGE or

 

 

NONE in the Speaker Size?

 

SMALL.

 

 

Refer to pages 44 ~ 45 to select proper

 

Is surround mode set to stereo?

 

 

Surround Mode.

 

 

 

 

 

 

 

 

Can't select Dolby Pro

Is the input signal selected properly?

• Only 2 channel signal can select

Logic ll mode.

 

 

 

Dolby Pro Logic II mode. (ex:Dolby

 

 

 

 

Digital, PCM, 2 channel analog input

 

 

 

 

signal.)

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Samsung HW-C500, HW-C560S user manual Troubleshooting

HW-C560S, HW-C500 specifications

Samsung has long been a prominent player in the audio-visual industry, and its HW-C500 and HW-C560S soundbars exemplify the brand’s commitment to delivering superior sound quality and innovative features. These soundbars represent an evolution in home audio, designed to enhance the viewing experience with immersive soundscapes.

The HW-C500 is a compact soundbar that strikes a balance between size and performance. It features a sleek profile that complements modern televisions without overwhelming the space. With a total power output that delivers rich, balanced audio, the HW-C500 is perfect for users seeking an upgrade from standard TV speakers.

On the other hand, the HW-C560S steps up the game with its additional features and power. This soundbar offers enhanced audio capabilities with dedicated subwoofers that produce deeper bass. This results in a full-range audio experience that immerses the listener in movies, music, and games, giving them the feeling of being right in the action.

Both models incorporate Samsung's Acoustic Beam technology, which creates a wide soundstage by projecting the audio in a way that allows for a more realistic surround sound effect. This technology is particularly effective in creating a three-dimensional audio environment that enhances the overall experience, whether you're watching a blockbuster movie or playing intense video games.

In terms of connectivity, both models feature Bluetooth capabilities, allowing users to connect seamlessly to their devices without the hassle of wires. Additionally, they are equipped with HDMI ARC, enabling easy connection to televisions and streamlining the setup process. Users can also enjoy audio streaming from their favorite apps directly to the soundbars.

Moreover, the HW-C500 and HW-C560S are designed with user convenience in mind. They can be controlled via the Samsung SmartThings app, providing easy access to sound settings and functionalities. This integration reflects the modern consumer's desire for easily accessible technology.

Together, the Samsung HW-C500 and HW-C560S soundbars combine powerful audio performance with advanced technology and elegant design, making them ideal choices for any home entertainment setup. Whether you are a casual viewer or an audiophile seeking high-quality sound, these soundbars offer a compelling audio upgrade for any environment.