Panasonic KX-TVS50, KX-TVS80 installation manual Troubleshooting Guide, 160, Pbx

7.4TROUBLESHOOTING GUIDE

7.4TROUBLESHOOTING GUIDE

Table 30

PROBLEM		PROBABLE CAUSE	POSSIBLE SOLUTION
Nothing is heard from the	•	Bad connection with PBX.	• Check the System Program
VPS when accessing the VPS			[130] of the KX-TA624 to see if
even though APT			the programming agrees with
Integration has been			the actual connection.
established.
The VPS does not operate.	•	Bad printed circuit board.	• Change the printed circuit
	•	Bad connection with PBX.	board.
	•	Incomplete card attachment.	• Check the connection between
			the VPS and PBX.
			• Attach the card firmly.
Dialing is not registered.	•	A pulse phone is being used by	• Change to a touch tone phone.
		mistake.	• Adjust the integration mode
	•	Improper setting of integration	properly between the VPS and
		mode.	your PBX.
Line disconnection occurs	•	Improper setting of the	• Adjust the transfer sequence to
while transferring an outside		sequence.	that of the connected PBX and
call.	•	Improper setting of the	reset.
Outside calls cannot be		hooking time.	• Adjust the hooking time to that
transferred.	•	Improper setting of the CPC	of the connected PBX and reset.
		signal.	• Adjust the CPC signal to that of
			the connected PBX and reset.
Unable to make outside calls.	•	Improper setting of the outside	• Reset the outside call dial mode
		call dial mode.	(tone/pulse) properly.
	•	Improper setting of the outside	• Reset the outside line access
		call dial procedure.	sequence of the connected
			PBX.
Unable to call an extension.	•	Improper setting of extension	• Adjust the extension numbering
		numbering plan.	plan properly.
Unable to access the	•	Improper setting of the number	• Readjust the number of digits in
mailbox.		of digits in the mailbox	the mailbox number.
		number.
Connected terminal (RS-	•	Improper connection.	• Connect the cable firmly.
232C port) does not operate.	•	Improper setting of the	• The terminal and VPS should
		parameter.	have the same parameter
			settings for Baud Rate, Word
			Bit Length, Parity and Stop Bit
			Length.

160 SYSTEM MAINTENANCE AND TROUBLESHOOTING