161, Unable to make | Panasonic KX-TVS80, KX-TVS50 instruction

		7.4 TROUBLESHOOTING GUIDE


	Table 30

PROBLEM	PROBABLE CAUSE	POSSIBLE SOLUTION

Unable to make	• Improper setting of the busy	• Readjust the busy signal
reconnection when the line is	signal reconnection procedure.	reconnection procedure to that
busy.		of the connected PBX.

Unable to make a no-	• Improper setting of the no-	• Readjust the no-response
response reconnection.	response reconnection	reconnection procedure to that
	procedure.	of the connected PBX.

SYSTEM MAINTENANCE AND TROUBLESHOOTING

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Panasonic KX-TVS80, KX-TVS50 installation manual 161, Unable to make

Contents

Installation Manual Page Important Information Model no Serial no When you ship the productProduct service Trademarks Notify The Telephone Company Telephone Service ProblemsTelephone numbers to which the system will be connected Connection to the Telephone Line Important Information Table of Contents Integrating the VPS with Panasonic KX-T Phone Systems Customizing the System System Maintenance and Troubleshooting B7.2 Port Setting 247 B7.3 B6.2 Day Service 228 B6.3B5.1 213 Voice Processing System Overview Basic Operations Why Voice Processing?What the VPS can and Cannot do Time table Overflow function Disa message from a Disa card VPS LimitationsKX-TVS50/80 does not support UCD functions Subscriber Use System AdministrationSystem Management General System BasicsSystem Components Main Cabinet Mode DIP Switch Power IndicatorSystem Components AC Inlet Which Phone Systems are Compatible? EIA RS-232C ConnectorGround Terminal Memory Card Voice Mail Installer Equipment and Software Requirements Recommendations for System Configuration SpecificationsHardware Flash Memory Expansion Capabilities*1 CO Lines APT Integration Digital IntegrationConnection Example APT Integration DPT Integration Connection Example DPT Integration Installation Wiring Safety PrecautionsInstallation Unpacking Used Mounting the VPS on a Wooden Wall Frame Ground Connection Test Procedure Installation Steps Installation Steps Installing the KX-TVS52 Installing AN Optional Expansion Memory Card KX-TVS52*1 Replace the metal bar and secure the screws RED Outer Pins Green Inner Pins Connecting to the PBXConnections Opening the Ferrite Core Ports 1-2 of the KX-TVS50/80 Connection for APT IntegrationConnection for DPT Integration Connection for Non-APT/DPT Integration Terminal Connection Requirements for Connecting Programming TerminalConnecting the RS-232C Cable TXD PinRXD DSR EIA RS-232C Signals Terminal Connection Integrating the VPS with Panasonic KX-T Phone Systems Why Integration is Important 1 APT/DPT or Inband Signaling?Guidelines for Integration How the VPS and the PBX Communicate Single Line Tip/Ring Port Circuits Station to Station Dtmf SignalingPBX Requirements for Integration Follow-on ID or Called Party ID Message Waiting Notification from an SLTScreened Transfer from an SLT Guidelines for Integration 2 RS-232C Settings PBX Parameters and Port SettingsPort Settings General Guidelines and Definitions Tells the VPS how to transfer a call to an extension Tells the VPS how to transfer a call to the operatorPBX Interface Parameters Dialing Parameters DND Inband SignalingCall State Sent to the Voice Mail Port When Default Digit Translation Table Parameters PBX Type Other T308 T1232 T96 T336 TD816 TD308 KX-TVS50/80 Programming for Inband IntegrationFTX FWW 1232 Release Sequence For Call Waiting For Follow-on ID to work Interaction with other featuresRecommended CO Line feature settings Connecting the VPS with Panasonic KX-T Series PBXs Recommended CO Line feature settings Port Extension Extension KX-TA624 KX-TVS50/80 VPS1 PortKX-TVS50/80 VPS2 Main Menu Choose Station Setting 1 from the Station MenuChoose Station from the System Data Programming Main Menu System Data Programming Main Menu System Menu Station Setting Miscellaneous CO Line Setting Sub Menu Choose Settings 1 in the Sub Menu System ALT-Y Miscellaneous Select SAVEF7. Return to the System Data Programming Menu CO-Line ALT-L Section Guidelines for Digital Integration Why Digital Integration is Important ID information properly from the PBX From the SYS-PGM no ? screen Connecting the KX-TVS50/80 with the Panasonic KX-TA624Software Verification Press Store Press END Hold From the SYS-PGM no ?screen CO Lines, 2 Ports Only perform this step when initially setting up the system Port Test System Setup On Line MODE** is displayed Cause Action KX-TVS50/80 VPS2 Port Extension KX-TA624 Extension KX-TVS50/80 VPS1 Software Verification Press Store KX-TVS50/80 2 ports assign 1 jack Communication Parameters 9600, 8 Bit, None = the port number you entered in program OFF Line Mode Cause Action Version 3.50MUK Sample display Choose Voice Mail Integration from the System Menu Choose System from the System Data Programming Main Menu Voice Mail Integration Software Verification Press the Next button SP-PHONE.Screen output M # # Set the DIP switch on the KX-TVS50/80 to position On Line MODE** is displayed Page Live Call Screening Private/Hands-Free Mode Assignment Live Call Screening Recording Mode AssignmentLive Call Screening LCS Programming Screen output # Stop Rec = the jack number you entered For the KX-TD series only Set the Memory switch to SETLive Call Screening Button Assignment Screen output LCS Cancel Live Call Screening Cancel Button AssignmentPress Screen output LCS Live Call Screening Password Cancellation Live Call Screening Password AssignmentLive Call Screening Password Control Hang up or Press the SP-PHONE button Two-Way Recording Button Assignment Two-Way Recording into Ones Own MailboxScreen output 2WAY-REC = The extension number you entered Screen output 2WAY-TRANS Two-Way Transfer into MailboxTwo-Way Transfer Button Assignment Voice Mail Transfer Button Assignment Common Digital Integration Features and Setup Procedures Customizing the System Before Programming Quick SetupStarting UP System Administration Top Menu Starting the Quick SetupPBX Type Required Procedures Press ENTER. Screen output PBX Type Extension Numbers for Mailboxes Screen output Extension Numbers of VPS Ports Screen output To create or discard mailboxes Creating Mailboxes Example Mailbox numbers displayed on this screen 100 Port Service SettingPassword Setting Screen output Press Enter Activating the Quick Setup Screen output101 Custom Service Setting Example Port Setting OptionsSample Custom Service Message Sample Custom Service Tree Sample Custom Service for Foreign Languages Custom Service FeaturesDay Service 1 5 Intercom Paging 1 5 7 Port Setting 1 6 RS-232C Settings 1 6Fax Management 1 5 7 Disconnect Parameter 1 5 7 105 Custom Service Programming Description/Function 106 Keypad Assignment Options Entry Function 107 Checking Operation Recording MenusVoice Mail 108 Extension Groups Mailbox GroupsTo establish a mailbox group 109 To establish an extension group Interview ServiceTo structure an interview mailbox 110 Operator Service Department Dialing ServiceAutomated Attendant 111 Port Service Menu Setting PortsSystem Administration From Program Port Service Menu Description Value Range Description/Function 113 Automated Attendant Menu Automated Attendant ParametersDepartment Dialing Operators Parameters 115 116 Mailbox Setting Menu Setting MailboxesSystem Administration Entering a Mailbox 118 Enter the data using the following table as a guide MON SUN 119 From Mailbox Setting Menu Password ResetDeleting a Mailbox Mailbox Listing 121 Training the Subscriber 122 123 Final Setup Main Menu of Message Managers Service Accessing the Message Managers MailboxAccess the Message Managers Main Command Menu Company Greetings Enter #6 998,5,1 KX-TVS80 only Recording the Company Name Enter #6 998,5,2 KX- TVS80 only Custom Service Greetings Enter #6 998,5,4Customizing User Prompts Enter #6 998,5,6 125 126 Recording Personal Greetings Setting UP MailboxesRecording the Owners Name 127 Press 2 to accept 128You are now inside the mailbox Following steps are for HyperTerminal as an example Backing UP the System129 Press Return or Enter 130 131 System Maintenance and Troubleshooting To initialize the system, follow the menu path as shown Initializing the System132 133 134 Utility CommandsOff-line Set Ofln 135 Set Password PassOn-line Set Onln Print Reports at Specified Time Pset Set Time Time136 Type TIME, then Press Return 137 Error Log Display ElogType PSET, then Press Return Type ELOG, then Press Return 138 Device Error Log IndicationsError Indications at System Startup Error and Warning Indications During System Operation Saving the System Data to the Backup Device Save139 Flash Memory Storage Space is Type SAVE, then Press RETURN. KX-TVS50 140 141 Loading New or Saved Data to the VPS LoadPress Return Type LOAD, then Press RETURN. KX-TVS50 Type GPRN, then Press Return Print All of the VPS Parameters Gprn142 Program Version Display Vers Custom Service Report Crep143 Type VERS, then Press Return 144 Setting Minimum Recording Length MRL Custom Service Menu Access Count Clear CclrMessage Waiting Lamp Retry Times MWL 145 Will not be Heard Modified Prompt List Mplt146 Quick Setup Qset Utility Command List Help147 Type HELP, then Press Return 148 Circuit Condition Display LmonDtmf Information Display Putd Sample display 149 System Administration Top Menu 2 1 System Administration Top Menu 2System Reports Mailbox Assignments 151 COS Class of Service AssignmentsCOS Ivmbox =LIFO, F=FIFO System Service Report152 153 Call Account Report Port Usage Report System Administration Top Menu 2 2Port Usage Statistics Clear 154 155 Flash Memory Usage Report 156 Flash Memory Usage Statistics ClearMailbox Usage Report 157 Mailbox Usage Statistics Clear 158 Fax Call ReportFax Call Statistics Clear 159 PBX Troubleshooting Guide160 Unable to make 161 162 Specifications 163 164 165 System Features 166 A1 System Features 167 Outgoing Call Services Message Waiting Incoming Call Services AutomatedSystem Administration Setting COS Class Service Parameters 168 Recording 169 170 System Administration 171 Setting UP Administration Port Port SettingService 172 173 174 175 Setting COS Class of Service Parameters 176 KX-T Phone Systems 177 178 179 Setting UP Mailboxes 180 181 SettingSystem Administration Mailboxes Managing 182General Delivery Mailbox Notification 183Message Waiting D6 Recording 184 Disconnect Message*1 caller is 185Thank you for calling Customizing Message Managers Mailbox 186 187 System Administration PortOptions C6 Delivering 188 System Administration Port Service CommandsSetting COS Class Service Parameters 189 190 191 System Administrators Guide B1 System Navigation Using the Interface Programming GuidanceKeyboard Use 192 193 194 Programming Menu Structure Diagram 195 System Administration Top Menu 1 1 1 Mailbox No Parameter B2 System Administration MailboxesSystem Administration Top Menu 1 1 1 Mailbox No Editing Mailboxes 197 198 Notification SettingParameter Value Range Description/Function Default 199 Notification Setting Device Deleting a Mailbox Resetting a Mailbox PasswordListing Mailboxes 200 201 System Administration Top Menu 1 1 202 System Administration Top Menu 1 2 COS No System Administration Top Menu 1 2 COS No Parameter Class of Service Setting203 COS Nos -62 for Subscribers 204 FeaturesLifo To pause and restart recording, press CID 205Parameter Value Range Description/Function MWL 206 207 Fifo Lifo COS Nos & 64 for Managers208 209 210 Port 1 Day Mode B4 System Administration Port ServiceB4.1 Port Assignment 211 212 Port 1 Night Mode B5.1 Automated Attendant Parameters B5 System Administration Service SettingsDepartment Dialing Operators Parameters System Administration Top Menu 1 4 1 Operators Parameters Day Mode OperatorSystem Administration Top Menu 1 4 1 2 1 Parameter 214 Playing Thank you for calling 215After playing Thank you for calling 216 217 218 Operators Parameters Night Mode Operator 1, 2Alternate Extension Assignment Alternate Extension Delete Alternate Extension Group EnterAlternate Extension Listing 219 220 B5.2 Custom Service 221 222 223 B5.3 Caller ID Call Routing ParametersCaller ID Call Routing Enter System Administration Top Menu 1 4 3 System Administration Top Menu 1 4 3 2 Caller ID List NoCaller ID Call Routing Delete Caller ID Call Routing Listing B6.1 System Group Assignment B6 System Administration System Parameter SettingsSystem Group Assignment Mailbox Group Mailbox Group Enter Mailbox Group Listing Mailbox Group DeleteSystem Group Assignment Extension Group 226 Extension Group Delete Extension Group EnterExtension Group Listing 227 B6.3 Holiday Setting B6.2 Day ServiceSystem Administration Top Menu 1 5 Parameter 228 Holiday Setting Delete Holiday Setting EnterSystem Administration Top Menu 1 5 3 1 Holiday No Parameter 229 System Administration Top Menu 1 5 3 Holiday Setting ListingB6.4 Daylight Saving Time DST 230 For service in English, press B6.5 Prompt SettingFor service in Spanish, press For service in Chinese, press 232 B6.6 System Caller Name AnnouncementP.M 342 P.M System Caller Name Announcement Delete System Caller Name Announcement EnterSystem Caller Name Announcement Listing 233 B6.7 Other Parameters System Administration Top Menu 1 5 7Other Parameters Extension Numbering Plan 234 235 Other Parameters Dialing Parameter System Administration Top Menu 1 5 7 Parameter236 To select Dialing Parameter, follow the menu path as shown 237 Other Parameters Message Waiting Notification 238 Other Parameters External Message Delivery 239 240 Other Parameters Rotary Telephone ServiceOther Parameters Call Hold 241 Other Parameters Intercom Paging Parameter FXW 242 To select Fax Management, follow the menu path as shown Other Parameters Fax Management243 Example You have 1 FAX message 244Attempt was no answer 245 Other Parameters Disconnect Parameter System Administration Top Menu 1 6 Parameter B7 System Administration Hardware SettingsB7.1 RS-232C Parameters 246 Port Setting Menu B7.2 Port SettingSystem Administration Top Menu 1 6 System Administration Top Menu 1 6 2 Parameter B7.3 PBX Interface Parameters System Administration Top Menu 1 6 3 Parameter248 To select Dialing Parameters, follow the menu path as shown PBX Type Other KX-T series 249TA series 308 Inband The PBX sends Dtmf tone codes to 250 251 252 Inband Signaling ParametersSystem Administration Top Menu 1 6 3 Parameter Other KX-T series Manufac 253 System Administration Top Menu 1 6 3 3 System Administration Top Menu 1 6 3 3 Parameter254 Digit Translation Table Parameters 255 256 257 System Managers Guide To Access the System Managers Mailbox C1 Accessing the System Managers MailboxEnter your password, followed by # 258 Creating and Editing a Mailbox C2 Setting UP Mailboxes259 Type the mailbox number 260 Deleting a Mailbox Password 261 262 C3 Setting COS Class of Service Parameters New Message Retention Time Personal Greeting LengthSaved Message Retention Time Message Length Total Message Time Number of MessagesMessage Retrieval Order Message Scanning with Information Direct Mailbox Access Status Message Cancel for Live Call ScreeningSubscriber Service Prompt Mode Intercom Paging Group Number Caller ID Screening Play Personal Greeting for Caller IDMessage Notification Status 266 Auto Forwarding Status External Message Delivery Status267 System Prompt User 1 Prompt User 2 Prompt Selective Prompt 268 C4 Setting the System ClockType the current time and Press # Press 1 for AM or for 2 PM 269 C5 Checking System Usage System ReportsObtaining System Reports 270 Clearing the Reports Delivering Messages to All Mailboxes Broadcasting Messages C6 Delivering MessagesDelivering Messages to Specified Mailboxes 271 272 Checking Mailbox Distribution 273 Type the password and Press #C7 Customizing the System Managers Mailbox 274 C8 Listening to System Manager Messages 275 Message Managers Guide 276 D1 Accessing the Message Managers MailboxTo Access the Message Managers Mailbox Listening to Messages D2 Managing the General Delivery MailboxTransferring Messages 277 Record the comments and Press 278Type the destination mailbox number Setting Message Waiting Lamp Status D3 Setting UP Message Waiting NotificationSetting Notification by Calling Status Setting Device Status Assigning Notification Numbers Not Use disabled whole day280 Type the telephone number D4 Customizing the Message Managers Mailbox Message Managers PasswordOperators Extensions 281 282 283 D5 Setting the System Clock 284 D6 Recording Messages 285 Recording Menus and Voice Labels 286 Recording User Prompts Enter the Caller ID List Number*1 1-120 to be modified Recording System Caller Names287 288 289 D7 List of Modifiable PromptsPrompt Modifiable Prompts Linked to Prompt No. s April August 290 Callback Number 291 December 292 293 294 295 296 297 Five 298Five Hour Five Minute OWE Five 299 300 Hundred 301HASH# 302 303 More than ONE Hundred 304Monday 305 306 Pause 307 POUND# Pulse Dialing Mode308 Second 309Saturday 310 311 Sunday 312Star 313 314 Three 315Three Hour Three Minute 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 Wednesday 331 Linked Prompts List Subscriber Service332 Receive Message Message Scan 333Message Delivery Personal Group Distribution List External Message Delivery 334Message Waiting Notification Interview Mailbox Management Alternate Extension Group Auto ConfigurationAPT Integration Auto Forwarding Default Setting Custom Service SettingDelayed Ringing Caller ID Call Routing DPT Integration Direct Mailbox AccessExternal Call Forwarding External Delivery Message Interview Service Incomplete Call Handling ServiceHash Sign Immediate Reply Live Call Screening KeypadLogical Extension All Calls Transfer to Mailbox Mailbox Capacity messages Message Transfer Message Retention TimeMessage Waiting Lamp Message Waiting Notification Personal Greetings PasswordPersonal Greeting for Caller ID Personal Group Distribution List Rotary Telephone System AdministratorScanning Messages Station Programming Two-Way Recording System ReportTwo-Way Transfer Voice Mail 344 345 Index Save 346 347 Copyright

Unable to make

response reconnection.

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