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Panasonic KX-TVS50, KX-TVS80 installation manual 122

Models: KX-TVS80 KX-TVS50

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5.6TRAINING THE SUBSCRIBER

122	CUSTOMIZING THE SYSTEM

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Panasonic KX-TVS50, KX-TVS80 installation manual 122

Contents

Installation Manual Page Important Information Model no Serial no When you ship the productProduct service Trademarks Telephone numbers to which the system will be connected Telephone Service ProblemsNotify The Telephone Company Connection to the Telephone LineImportant Information Table of Contents Integrating the VPS with Panasonic KX-T Phone Systems Customizing the System System Maintenance and Troubleshooting B5.1 B6.2 Day Service 228 B6.3B7.2 Port Setting 247 B7.3 213Voice Processing System Overview Basic Operations Why Voice Processing?What the VPS can and Cannot do Time table Overflow function Disa message from a Disa card VPS LimitationsKX-TVS50/80 does not support UCD functions Subscriber Use System AdministrationSystem Management System Components System BasicsGeneral Main CabinetSystem Components Power IndicatorMode DIP Switch AC InletGround Terminal EIA RS-232C ConnectorWhich Phone Systems are Compatible? Memory CardInstaller Equipment and Software Requirements Voice MailHardware SpecificationsRecommendations for System Configuration Flash Memory Expansion Capabilities*1CO Lines Connection Example APT Integration Digital IntegrationAPT Integration DPT IntegrationConnection Example DPT Integration Installation Wiring Safety PrecautionsInstallation Unpacking Mounting the VPS on a Wooden Wall UsedTest Procedure Frame Ground ConnectionInstallation Steps Installation Steps Installing AN Optional Expansion Memory Card KX-TVS52*1 Installing the KX-TVS52Replace the metal bar and secure the screws Connections Connecting to the PBXRED Outer Pins Green Inner Pins Opening the Ferrite CorePorts 1-2 of the KX-TVS50/80 Connection for APT IntegrationConnection for DPT Integration Connection for Non-APT/DPT Integration Terminal Connection Requirements for Connecting Programming TerminalConnecting the RS-232C Cable RXD PinTXD DSREIA RS-232C Signals Terminal Connection Integrating the VPS with Panasonic KX-T Phone Systems Guidelines for Integration 1 APT/DPT or Inband Signaling?Why Integration is Important How the VPS and the PBX CommunicateSingle Line Tip/Ring Port Circuits Station to Station Dtmf SignalingPBX Requirements for Integration Follow-on ID or Called Party ID Message Waiting Notification from an SLTScreened Transfer from an SLT Guidelines for Integration Port Settings PBX Parameters and Port Settings2 RS-232C Settings General Guidelines and DefinitionsPBX Interface Parameters Tells the VPS how to transfer a call to the operatorTells the VPS how to transfer a call to an extension Dialing ParametersDND Inband SignalingCall State Sent to the Voice Mail Port When Default Digit Translation Table Parameters FTX KX-TVS50/80 Programming for Inband IntegrationPBX Type Other T308 T1232 T96 T336 TD816 TD308 FWW1232 Release Sequence For Call Waiting For Follow-on ID to work Interaction with other featuresRecommended CO Line feature settings Connecting the VPS with Panasonic KX-T Series PBXs Recommended CO Line feature settings Port Extension Extension KX-TA624 KX-TVS50/80 VPS1 PortKX-TVS50/80 VPS2 Choose Station from the System Data Programming Main Menu Choose Station Setting 1 from the Station MenuMain Menu System Data Programming Main MenuStation Setting System MenuCO Line Setting MiscellaneousChoose Settings 1 in the Sub Menu Sub MenuSystem ALT-Y Select SAVEF7. Return to the System Data Programming Menu MiscellaneousCO-Line ALT-L Section Why Digital Integration is Important Guidelines for Digital IntegrationID information properly from the PBX From the SYS-PGM no ? screen Connecting the KX-TVS50/80 with the Panasonic KX-TA624Software Verification From the SYS-PGM no ?screen Press Store Press END HoldOnly perform this step when initially setting up the system CO Lines, 2 PortsPort Test System Setup Cause Action On Line MODE** is displayedKX-TA624 Extension KX-TVS50/80 VPS1 KX-TVS50/80 VPS2 Port ExtensionSoftware Verification KX-TVS50/80 2 ports assign 1 jack Press Store= the port number you entered in program Communication Parameters 9600, 8 Bit, NoneOFF Line Mode Cause Action Sample display Version 3.50MUKChoose System from the System Data Programming Main Menu Choose Voice Mail Integration from the System MenuVoice Mail Integration Software Verification Press the Next button SP-PHONE.Screen output M # # Set the DIP switch on the KX-TVS50/80 to position On Line MODE** is displayed Page Live Call Screening LCS Programming Live Call Screening Recording Mode AssignmentLive Call Screening Private/Hands-Free Mode Assignment Screen output # Stop Rec = the jack number you enteredFor the KX-TD series only Set the Memory switch to SETLive Call Screening Button Assignment Press Live Call Screening Cancel Button AssignmentScreen output LCS Cancel Screen output LCSLive Call Screening Password Control Live Call Screening Password AssignmentLive Call Screening Password Cancellation Hang up or Press the SP-PHONE buttonScreen output 2WAY-REC Two-Way Recording into Ones Own MailboxTwo-Way Recording Button Assignment = The extension number you enteredScreen output 2WAY-TRANS Two-Way Transfer into MailboxTwo-Way Transfer Button Assignment Voice Mail Transfer Button Assignment Common Digital Integration Features and Setup Procedures Customizing the System Before Programming Quick SetupStarting UP System Administration Top Menu Starting the Quick SetupPBX Type Required Procedures PBX Type Press ENTER. Screen outputExtension Numbers of VPS Ports Screen output Extension Numbers for Mailboxes Screen outputCreating Mailboxes To create or discard mailboxesMailbox numbers displayed on this screen Example100 Port Service SettingPassword Setting Screen output Press Enter Activating the Quick Setup Screen output101 Sample Custom Service Message Port Setting OptionsCustom Service Setting Example Sample Custom Service TreeDay Service 1 5 Custom Service FeaturesSample Custom Service for Foreign Languages Intercom Paging 1 5 7Fax Management 1 5 7 RS-232C Settings 1 6Port Setting 1 6 Disconnect Parameter 1 5 7Custom Service Programming 105106 Description/Function107 Keypad Assignment Options Entry FunctionVoice Mail Recording MenusChecking Operation 108To establish a mailbox group Mailbox GroupsExtension Groups 109To structure an interview mailbox Interview ServiceTo establish an extension group 110Automated Attendant Department Dialing ServiceOperator Service 111System Administration Setting PortsPort Service Menu From Program Port Service Menu113 Description Value Range Description/FunctionDepartment Dialing Automated Attendant ParametersAutomated Attendant Menu Operators Parameters115 116 System Administration Setting MailboxesMailbox Setting Menu Entering a MailboxEnter the data using the following table as a guide 118119 MON SUNDeleting a Mailbox Password ResetFrom Mailbox Setting Menu Mailbox ListingTraining the Subscriber 121122 Final Setup 123Access the Message Managers Main Command Menu Accessing the Message Managers MailboxMain Menu of Message Managers Service Company Greetings Enter #6 998,5,1 KX-TVS80 onlyCustomizing User Prompts Enter #6 998,5,6 Custom Service Greetings Enter #6 998,5,4Recording the Company Name Enter #6 998,5,2 KX- TVS80 only 125126 Recording the Owners Name Setting UP MailboxesRecording Personal Greetings 127Press 2 to accept 128You are now inside the mailbox 129 Backing UP the SystemFollowing steps are for HyperTerminal as an example Press Return or Enter130 System Maintenance and Troubleshooting 131To initialize the system, follow the menu path as shown Initializing the System132 133 134 Utility CommandsOff-line Set Ofln 135 Set Password PassOn-line Set Onln 136 Set Time TimePrint Reports at Specified Time Pset Type TIME, then Press ReturnType PSET, then Press Return Error Log Display Elog137 Type ELOG, then Press Return138 Device Error Log IndicationsError Indications at System Startup 139 Saving the System Data to the Backup Device SaveError and Warning Indications During System Operation Flash Memory Storage Space is140 Type SAVE, then Press RETURN. KX-TVS50Press Return Loading New or Saved Data to the VPS Load141 Type LOAD, then Press RETURN. KX-TVS50Type GPRN, then Press Return Print All of the VPS Parameters Gprn142 143 Custom Service Report CrepProgram Version Display Vers Type VERS, then Press Return144 Message Waiting Lamp Retry Times MWL Custom Service Menu Access Count Clear CclrSetting Minimum Recording Length MRL 145Will not be Heard Modified Prompt List Mplt146 147 Utility Command List HelpQuick Setup Qset Type HELP, then Press Return148 Circuit Condition Display LmonDtmf Information Display Putd 149 Sample displaySystem Reports System Administration Top Menu 2System Administration Top Menu 2 1 Mailbox AssignmentsCOS COS Class of Service Assignments151 Ivmbox=LIFO, F=FIFO System Service Report152 Call Account Report 153Port Usage Statistics Clear System Administration Top Menu 2 2Port Usage Report 154Flash Memory Usage Report 155156 Flash Memory Usage Statistics ClearMailbox Usage Report Mailbox Usage Statistics Clear 157158 Fax Call ReportFax Call Statistics Clear 159 PBX Troubleshooting Guide160 161 Unable to makeSpecifications 162163 164 System Features 165A1 System Features 166167 System Administration Setting COS Class Service Parameters Incoming Call Services AutomatedOutgoing Call Services Message Waiting 168169 RecordingSystem Administration 170Setting UP 171Service Port SettingAdministration Port 172173 174 Setting COS Class of Service Parameters 175176 177 KX-T Phone Systems178 Setting UP Mailboxes 179180 181 SettingSystem Administration Mailboxes General Delivery 182Managing MailboxNotification 183Message Waiting 184 D6 RecordingThank you for calling 185Disconnect Message*1 caller is Customizing Message Managers Mailbox186 Options System Administration Port187 C6 Delivering188 Setting COS Class Service Parameters CommandsSystem Administration Port Service 189190 System Administrators Guide 191Keyboard Use Using the Interface Programming GuidanceB1 System Navigation 192193 Programming Menu Structure Diagram 194195 System Administration Top Menu 1 1 1 Mailbox No B2 System Administration MailboxesSystem Administration Top Menu 1 1 1 Mailbox No Parameter Editing Mailboxes197 198 Notification SettingParameter Value Range Description/Function Default Notification Setting Device 199Listing Mailboxes Resetting a Mailbox PasswordDeleting a Mailbox 200System Administration Top Menu 1 1 201System Administration Top Menu 1 2 COS No 202203 Class of Service SettingSystem Administration Top Menu 1 2 COS No Parameter COS Nos -62 for SubscribersLifo Features204 To pause and restart recording, pressCID 205Parameter Value Range Description/Function 206 MWL207 Fifo Lifo COS Nos & 64 for Managers208 209 210 B4.1 Port Assignment B4 System Administration Port ServicePort 1 Day Mode 211Port 1 Night Mode 212Department Dialing B5 System Administration Service SettingsB5.1 Automated Attendant Parameters Operators ParametersSystem Administration Top Menu 1 4 1 2 1 Parameter Operators Parameters Day Mode OperatorSystem Administration Top Menu 1 4 1 214Playing Thank you for calling 215After playing Thank you for calling 216 217 218 Operators Parameters Night Mode Operator 1, 2Alternate Extension Assignment Alternate Extension Listing Alternate Extension Group EnterAlternate Extension Delete 219B5.2 Custom Service 220221 222 223 B5.3 Caller ID Call Routing ParametersCaller ID Call Routing Enter Caller ID Call Routing Delete System Administration Top Menu 1 4 3 2 Caller ID List NoSystem Administration Top Menu 1 4 3 Caller ID Call Routing ListingSystem Group Assignment Mailbox Group B6 System Administration System Parameter SettingsB6.1 System Group Assignment Mailbox Group EnterSystem Group Assignment Extension Group Mailbox Group DeleteMailbox Group Listing 226Extension Group Listing Extension Group EnterExtension Group Delete 227System Administration Top Menu 1 5 Parameter B6.2 Day ServiceB6.3 Holiday Setting 228System Administration Top Menu 1 5 3 1 Holiday No Parameter Holiday Setting EnterHoliday Setting Delete 229B6.4 Daylight Saving Time DST Holiday Setting ListingSystem Administration Top Menu 1 5 3 230For service in Spanish, press B6.5 Prompt SettingFor service in English, press For service in Chinese, pressP.M B6.6 System Caller Name Announcement232 342 P.MSystem Caller Name Announcement Listing System Caller Name Announcement EnterSystem Caller Name Announcement Delete 233Other Parameters Extension Numbering Plan System Administration Top Menu 1 5 7B6.7 Other Parameters 234235 236 System Administration Top Menu 1 5 7 ParameterOther Parameters Dialing Parameter To select Dialing Parameter, follow the menu path as shownOther Parameters Message Waiting Notification 237Other Parameters External Message Delivery 238239 240 Other Parameters Rotary Telephone ServiceOther Parameters Call Hold Other Parameters Intercom Paging Parameter 241242 FXWTo select Fax Management, follow the menu path as shown Other Parameters Fax Management243 Example You have 1 FAX message 244Attempt was no answer Other Parameters Disconnect Parameter 245B7.1 RS-232C Parameters B7 System Administration Hardware SettingsSystem Administration Top Menu 1 6 Parameter 246System Administration Top Menu 1 6 B7.2 Port SettingPort Setting Menu System Administration Top Menu 1 6 2 Parameter248 System Administration Top Menu 1 6 3 ParameterB7.3 PBX Interface Parameters To select Dialing Parameters, follow the menu path as shownTA series 249PBX Type Other KX-T series 308250 Inband The PBX sends Dtmf tone codes to251 252 Inband Signaling ParametersSystem Administration Top Menu 1 6 3 253 Parameter Other KX-T series Manufac254 System Administration Top Menu 1 6 3 3 ParameterSystem Administration Top Menu 1 6 3 3 Digit Translation Table Parameters255 256 System Managers Guide 257Enter your password, followed by # C1 Accessing the System Managers MailboxTo Access the System Managers Mailbox 258259 C2 Setting UP MailboxesCreating and Editing a Mailbox Type the mailbox numberDeleting a Mailbox Password 260261 C3 Setting COS Class of Service Parameters 262Saved Message Retention Time Personal Greeting LengthNew Message Retention Time Message LengthMessage Retrieval Order Number of MessagesTotal Message Time Message Scanning with InformationSubscriber Service Prompt Mode Message Cancel for Live Call ScreeningDirect Mailbox Access Status Intercom Paging Group NumberMessage Notification Status Play Personal Greeting for Caller IDCaller ID Screening 266267 External Message Delivery StatusAuto Forwarding Status System Prompt User 1 Prompt User 2 Prompt Selective PromptType the current time and Press # C4 Setting the System Clock268 Press 1 for AM or for 2 PM269 C5 Checking System Usage System ReportsObtaining System Reports Clearing the Reports 270Delivering Messages to Specified Mailboxes C6 Delivering MessagesDelivering Messages to All Mailboxes Broadcasting Messages 271Checking Mailbox Distribution 272273 Type the password and Press #C7 Customizing the System Managers Mailbox C8 Listening to System Manager Messages 274Message Managers Guide 275276 D1 Accessing the Message Managers MailboxTo Access the Message Managers Mailbox Transferring Messages D2 Managing the General Delivery MailboxListening to Messages 277Record the comments and Press 278Type the destination mailbox number Setting Notification by Calling Status D3 Setting UP Message Waiting NotificationSetting Message Waiting Lamp Status Setting Device Status280 Not Use disabled whole dayAssigning Notification Numbers Type the telephone numberOperators Extensions Message Managers PasswordD4 Customizing the Message Managers Mailbox 281282 D5 Setting the System Clock 283D6 Recording Messages 284Recording Menus and Voice Labels 285Recording User Prompts 286Enter the Caller ID List Number*1 1-120 to be modified Recording System Caller Names287 288 Prompt Modifiable Prompts Linked to Prompt No. s D7 List of Modifiable Prompts289 April290 August291 Callback Number292 December293 294 295 296 297 Five Hour 298Five Five Minute OWE Five299 300 Hundred 301HASH# 302 303 More than ONE Hundred 304Monday 305 306 307 PausePOUND# Pulse Dialing Mode308 Second 309Saturday 310 311 Sunday 312Star 313 314 Three Hour 315Three Three Minute316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 Wednesday332 Subscriber ServiceLinked Prompts List Receive MessageMessage Delivery 333Message Scan Personal Group Distribution ListMessage Waiting Notification 334External Message Delivery Interview Mailbox ManagementAPT Integration Auto ConfigurationAlternate Extension Group Auto ForwardingDelayed Ringing Custom Service SettingDefault Setting Caller ID Call RoutingExternal Call Forwarding Direct Mailbox AccessDPT Integration External Delivery MessageHash Sign Incomplete Call Handling ServiceInterview Service Immediate ReplyLogical Extension All Calls Transfer to Mailbox KeypadLive Call Screening Mailbox Capacity messagesMessage Waiting Lamp Message Retention TimeMessage Transfer Message Waiting NotificationPersonal Greeting for Caller ID PasswordPersonal Greetings Personal Group Distribution ListScanning Messages System AdministratorRotary Telephone Station ProgrammingTwo-Way Transfer System ReportTwo-Way Recording Voice Mail344 Index 345346 Save347 Copyright