116 | Panasonic KX-TVS50, KX-TVS80 instruction

5.4AUTOMATED ATTENDANT PARAMETERS

			Table 23

Description		Value Range	Description/Function
		(Default)

No Answer	1.	Caller Select	Specifies the treatment of calls when Operator 1
Coverage	2.	Leave Message	does not answer. When "Caller select" is chosen,
Mode	3.	Disconnect Message	and the Operator does not answer, the caller will
	3.	Disconnect Message	hear the following menu message: Sorry, no one is
	4.	Next Operator	hear the following menu message: Sorry, no one is
	4.	Next Operator	available to answer the call. To leave a message,
		(Caller Select)	available to answer the call. To leave a message,
		(Caller Select)	Press 1. To enter another extension, Press 2. "Leave
			Message" means the caller will be sent to the
			General Delivery Mailbox.

Message		1-3 Times	Specifies the number of times the VPS plays the
Repeat Cycle		(3)	Automated Attendant top menu to the caller.

*1 If more than 1 operator is assigned, we recommend to reduce the time on the "Operator No Answer Time" to 15 s.

116	CUSTOMIZING THE SYSTEM

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Panasonic KX-TVS50, KX-TVS80 installation manual 116

Contents

Installation Manual Page Important Information Model no Serial no When you ship the productProduct service Trademarks Telephone Service Problems Notify The Telephone CompanyTelephone numbers to which the system will be connected Connection to the Telephone Line Important Information Table of Contents Integrating the VPS with Panasonic KX-T Phone Systems Customizing the System System Maintenance and Troubleshooting B6.2 Day Service 228 B6.3 B7.2 Port Setting 247 B7.3B5.1 213 Voice Processing System Overview Basic Operations Why Voice Processing?What the VPS can and Cannot do Time table Overflow function Disa message from a Disa card VPS LimitationsKX-TVS50/80 does not support UCD functions Subscriber Use System AdministrationSystem Management System Basics GeneralSystem Components Main Cabinet Power Indicator Mode DIP SwitchSystem Components AC Inlet EIA RS-232C Connector Which Phone Systems are Compatible?Ground Terminal Memory Card Installer Equipment and Software Requirements Voice Mail Specifications Recommendations for System ConfigurationHardware Flash Memory Expansion Capabilities*1 CO Lines Digital Integration APT IntegrationConnection Example APT Integration DPT Integration Connection Example DPT Integration Installation Wiring Safety PrecautionsInstallation Unpacking Mounting the VPS on a Wooden Wall Used Test Procedure Frame Ground Connection Installation Steps Installation Steps Installing AN Optional Expansion Memory Card KX-TVS52*1 Installing the KX-TVS52 Replace the metal bar and secure the screws Connecting to the PBX RED Outer Pins Green Inner PinsConnections Opening the Ferrite Core Ports 1-2 of the KX-TVS50/80 Connection for APT IntegrationConnection for DPT Integration Connection for Non-APT/DPT Integration Terminal Connection Requirements for Connecting Programming TerminalConnecting the RS-232C Cable Pin TXDRXD DSR EIA RS-232C Signals Terminal Connection Integrating the VPS with Panasonic KX-T Phone Systems 1 APT/DPT or Inband Signaling? Why Integration is ImportantGuidelines for Integration How the VPS and the PBX Communicate Single Line Tip/Ring Port Circuits Station to Station Dtmf SignalingPBX Requirements for Integration Follow-on ID or Called Party ID Message Waiting Notification from an SLTScreened Transfer from an SLT Guidelines for Integration PBX Parameters and Port Settings 2 RS-232C SettingsPort Settings General Guidelines and Definitions Tells the VPS how to transfer a call to the operator Tells the VPS how to transfer a call to an extensionPBX Interface Parameters Dialing Parameters DND Inband SignalingCall State Sent to the Voice Mail Port When Default Digit Translation Table Parameters KX-TVS50/80 Programming for Inband Integration PBX Type Other T308 T1232 T96 T336 TD816 TD308FTX FWW 1232 Release Sequence For Call Waiting For Follow-on ID to work Interaction with other featuresRecommended CO Line feature settings Connecting the VPS with Panasonic KX-T Series PBXs Recommended CO Line feature settings Port Extension Extension KX-TA624 KX-TVS50/80 VPS1 PortKX-TVS50/80 VPS2 Choose Station Setting 1 from the Station Menu Main MenuChoose Station from the System Data Programming Main Menu System Data Programming Main Menu Station Setting System Menu CO Line Setting Miscellaneous Choose Settings 1 in the Sub Menu Sub Menu System ALT-Y Select SAVEF7. Return to the System Data Programming Menu Miscellaneous CO-Line ALT-L Section Why Digital Integration is Important Guidelines for Digital Integration ID information properly from the PBX From the SYS-PGM no ? screen Connecting the KX-TVS50/80 with the Panasonic KX-TA624Software Verification From the SYS-PGM no ?screen Press Store Press END Hold Only perform this step when initially setting up the system CO Lines, 2 Ports Port Test System Setup Cause Action On Line MODE** is displayed KX-TA624 Extension KX-TVS50/80 VPS1 KX-TVS50/80 VPS2 Port Extension Software Verification KX-TVS50/80 2 ports assign 1 jack Press Store = the port number you entered in program Communication Parameters 9600, 8 Bit, None OFF Line Mode Cause Action Sample display Version 3.50MUK Choose System from the System Data Programming Main Menu Choose Voice Mail Integration from the System Menu Voice Mail Integration Software Verification Press the Next button SP-PHONE.Screen output M # # Set the DIP switch on the KX-TVS50/80 to position On Line MODE** is displayed Page Live Call Screening Recording Mode Assignment Live Call Screening Private/Hands-Free Mode AssignmentLive Call Screening LCS Programming Screen output # Stop Rec = the jack number you entered For the KX-TD series only Set the Memory switch to SETLive Call Screening Button Assignment Live Call Screening Cancel Button Assignment Screen output LCS CancelPress Screen output LCS Live Call Screening Password Assignment Live Call Screening Password CancellationLive Call Screening Password Control Hang up or Press the SP-PHONE button Two-Way Recording into Ones Own Mailbox Two-Way Recording Button AssignmentScreen output 2WAY-REC = The extension number you entered Screen output 2WAY-TRANS Two-Way Transfer into MailboxTwo-Way Transfer Button Assignment Voice Mail Transfer Button Assignment Common Digital Integration Features and Setup Procedures Customizing the System Before Programming Quick SetupStarting UP System Administration Top Menu Starting the Quick SetupPBX Type Required Procedures PBX Type Press ENTER. Screen output Extension Numbers of VPS Ports Screen output Extension Numbers for Mailboxes Screen output Creating Mailboxes To create or discard mailboxes Mailbox numbers displayed on this screen Example 100 Port Service SettingPassword Setting Screen output Press Enter Activating the Quick Setup Screen output101 Port Setting Options Custom Service Setting ExampleSample Custom Service Message Sample Custom Service Tree Custom Service Features Sample Custom Service for Foreign LanguagesDay Service 1 5 Intercom Paging 1 5 7 RS-232C Settings 1 6 Port Setting 1 6Fax Management 1 5 7 Disconnect Parameter 1 5 7 Custom Service Programming 105 106 Description/Function 107 Keypad Assignment Options Entry Function Recording Menus Checking OperationVoice Mail 108 Mailbox Groups Extension GroupsTo establish a mailbox group 109 Interview Service To establish an extension groupTo structure an interview mailbox 110 Department Dialing Service Operator ServiceAutomated Attendant 111 Setting Ports Port Service MenuSystem Administration From Program Port Service Menu 113 Description Value Range Description/Function Automated Attendant Parameters Automated Attendant MenuDepartment Dialing Operators Parameters 115 116 Setting Mailboxes Mailbox Setting MenuSystem Administration Entering a Mailbox Enter the data using the following table as a guide 118 119 MON SUN Password Reset From Mailbox Setting MenuDeleting a Mailbox Mailbox Listing Training the Subscriber 121 122 Final Setup 123 Accessing the Message Managers Mailbox Main Menu of Message Managers ServiceAccess the Message Managers Main Command Menu Company Greetings Enter #6 998,5,1 KX-TVS80 only Custom Service Greetings Enter #6 998,5,4 Recording the Company Name Enter #6 998,5,2 KX- TVS80 onlyCustomizing User Prompts Enter #6 998,5,6 125 126 Setting UP Mailboxes Recording Personal GreetingsRecording the Owners Name 127 Press 2 to accept 128You are now inside the mailbox Backing UP the System Following steps are for HyperTerminal as an example129 Press Return or Enter 130 System Maintenance and Troubleshooting 131 To initialize the system, follow the menu path as shown Initializing the System132 133 134 Utility CommandsOff-line Set Ofln 135 Set Password PassOn-line Set Onln Set Time Time Print Reports at Specified Time Pset136 Type TIME, then Press Return Error Log Display Elog 137Type PSET, then Press Return Type ELOG, then Press Return 138 Device Error Log IndicationsError Indications at System Startup Saving the System Data to the Backup Device Save Error and Warning Indications During System Operation139 Flash Memory Storage Space is 140 Type SAVE, then Press RETURN. KX-TVS50 Loading New or Saved Data to the VPS Load 141Press Return Type LOAD, then Press RETURN. KX-TVS50 Type GPRN, then Press Return Print All of the VPS Parameters Gprn142 Custom Service Report Crep Program Version Display Vers143 Type VERS, then Press Return 144 Custom Service Menu Access Count Clear Cclr Setting Minimum Recording Length MRLMessage Waiting Lamp Retry Times MWL 145 Will not be Heard Modified Prompt List Mplt146 Utility Command List Help Quick Setup Qset147 Type HELP, then Press Return 148 Circuit Condition Display LmonDtmf Information Display Putd 149 Sample display System Administration Top Menu 2 System Administration Top Menu 2 1System Reports Mailbox Assignments COS Class of Service Assignments 151COS Ivmbox =LIFO, F=FIFO System Service Report152 Call Account Report 153 System Administration Top Menu 2 2 Port Usage ReportPort Usage Statistics Clear 154 Flash Memory Usage Report 155 156 Flash Memory Usage Statistics ClearMailbox Usage Report Mailbox Usage Statistics Clear 157 158 Fax Call ReportFax Call Statistics Clear 159 PBX Troubleshooting Guide160 161 Unable to make Specifications 162 163 164 System Features 165 A1 System Features 166 167 Incoming Call Services Automated Outgoing Call Services Message WaitingSystem Administration Setting COS Class Service Parameters 168 169 Recording System Administration 170 Setting UP 171 Port Setting Administration PortService 172 173 174 Setting COS Class of Service Parameters 175 176 177 KX-T Phone Systems 178 Setting UP Mailboxes 179 180 181 SettingSystem Administration Mailboxes 182 ManagingGeneral Delivery Mailbox Notification 183Message Waiting 184 D6 Recording 185 Disconnect Message*1 caller isThank you for calling Customizing Message Managers Mailbox 186 System Administration Port 187Options C6 Delivering 188 Commands System Administration Port ServiceSetting COS Class Service Parameters 189 190 System Administrators Guide 191 Using the Interface Programming Guidance B1 System NavigationKeyboard Use 192 193 Programming Menu Structure Diagram 194 195 B2 System Administration Mailboxes System Administration Top Menu 1 1 1 Mailbox No ParameterSystem Administration Top Menu 1 1 1 Mailbox No Editing Mailboxes 197 198 Notification SettingParameter Value Range Description/Function Default Notification Setting Device 199 Resetting a Mailbox Password Deleting a MailboxListing Mailboxes 200 System Administration Top Menu 1 1 201 System Administration Top Menu 1 2 COS No 202 Class of Service Setting System Administration Top Menu 1 2 COS No Parameter203 COS Nos -62 for Subscribers Features 204Lifo To pause and restart recording, press CID 205Parameter Value Range Description/Function 206 MWL 207 Fifo Lifo COS Nos & 64 for Managers208 209 210 B4 System Administration Port Service Port 1 Day ModeB4.1 Port Assignment 211 Port 1 Night Mode 212 B5 System Administration Service Settings B5.1 Automated Attendant ParametersDepartment Dialing Operators Parameters Operators Parameters Day Mode Operator System Administration Top Menu 1 4 1System Administration Top Menu 1 4 1 2 1 Parameter 214 Playing Thank you for calling 215After playing Thank you for calling 216 217 218 Operators Parameters Night Mode Operator 1, 2Alternate Extension Assignment Alternate Extension Group Enter Alternate Extension DeleteAlternate Extension Listing 219 B5.2 Custom Service 220 221 222 223 B5.3 Caller ID Call Routing ParametersCaller ID Call Routing Enter System Administration Top Menu 1 4 3 2 Caller ID List No System Administration Top Menu 1 4 3Caller ID Call Routing Delete Caller ID Call Routing Listing B6 System Administration System Parameter Settings B6.1 System Group AssignmentSystem Group Assignment Mailbox Group Mailbox Group Enter Mailbox Group Delete Mailbox Group ListingSystem Group Assignment Extension Group 226 Extension Group Enter Extension Group DeleteExtension Group Listing 227 B6.2 Day Service B6.3 Holiday SettingSystem Administration Top Menu 1 5 Parameter 228 Holiday Setting Enter Holiday Setting DeleteSystem Administration Top Menu 1 5 3 1 Holiday No Parameter 229 Holiday Setting Listing System Administration Top Menu 1 5 3B6.4 Daylight Saving Time DST 230 B6.5 Prompt Setting For service in English, pressFor service in Spanish, press For service in Chinese, press B6.6 System Caller Name Announcement 232P.M 342 P.M System Caller Name Announcement Enter System Caller Name Announcement DeleteSystem Caller Name Announcement Listing 233 System Administration Top Menu 1 5 7 B6.7 Other ParametersOther Parameters Extension Numbering Plan 234 235 System Administration Top Menu 1 5 7 Parameter Other Parameters Dialing Parameter236 To select Dialing Parameter, follow the menu path as shown Other Parameters Message Waiting Notification 237 Other Parameters External Message Delivery 238 239 240 Other Parameters Rotary Telephone ServiceOther Parameters Call Hold Other Parameters Intercom Paging Parameter 241 242 FXW To select Fax Management, follow the menu path as shown Other Parameters Fax Management243 Example You have 1 FAX message 244Attempt was no answer Other Parameters Disconnect Parameter 245 B7 System Administration Hardware Settings System Administration Top Menu 1 6 ParameterB7.1 RS-232C Parameters 246 B7.2 Port Setting Port Setting MenuSystem Administration Top Menu 1 6 System Administration Top Menu 1 6 2 Parameter System Administration Top Menu 1 6 3 Parameter B7.3 PBX Interface Parameters248 To select Dialing Parameters, follow the menu path as shown 249 PBX Type Other KX-T seriesTA series 308 250 Inband The PBX sends Dtmf tone codes to 251 252 Inband Signaling ParametersSystem Administration Top Menu 1 6 3 253 Parameter Other KX-T series Manufac System Administration Top Menu 1 6 3 3 Parameter System Administration Top Menu 1 6 3 3254 Digit Translation Table Parameters 255 256 System Managers Guide 257 C1 Accessing the System Managers Mailbox To Access the System Managers MailboxEnter your password, followed by # 258 C2 Setting UP Mailboxes Creating and Editing a Mailbox259 Type the mailbox number Deleting a Mailbox Password 260 261 C3 Setting COS Class of Service Parameters 262 Personal Greeting Length New Message Retention TimeSaved Message Retention Time Message Length Number of Messages Total Message TimeMessage Retrieval Order Message Scanning with Information Message Cancel for Live Call Screening Direct Mailbox Access StatusSubscriber Service Prompt Mode Intercom Paging Group Number Play Personal Greeting for Caller ID Caller ID ScreeningMessage Notification Status 266 External Message Delivery Status Auto Forwarding Status267 System Prompt User 1 Prompt User 2 Prompt Selective Prompt C4 Setting the System Clock 268Type the current time and Press # Press 1 for AM or for 2 PM 269 C5 Checking System Usage System ReportsObtaining System Reports Clearing the Reports 270 C6 Delivering Messages Delivering Messages to All Mailboxes Broadcasting MessagesDelivering Messages to Specified Mailboxes 271 Checking Mailbox Distribution 272 273 Type the password and Press #C7 Customizing the System Managers Mailbox C8 Listening to System Manager Messages 274 Message Managers Guide 275 276 D1 Accessing the Message Managers MailboxTo Access the Message Managers Mailbox D2 Managing the General Delivery Mailbox Listening to MessagesTransferring Messages 277 Record the comments and Press 278Type the destination mailbox number D3 Setting UP Message Waiting Notification Setting Message Waiting Lamp StatusSetting Notification by Calling Status Setting Device Status Not Use disabled whole day Assigning Notification Numbers280 Type the telephone number Message Managers Password D4 Customizing the Message Managers MailboxOperators Extensions 281 282 D5 Setting the System Clock 283 D6 Recording Messages 284 Recording Menus and Voice Labels 285 Recording User Prompts 286 Enter the Caller ID List Number*1 1-120 to be modified Recording System Caller Names287 288 D7 List of Modifiable Prompts 289Prompt Modifiable Prompts Linked to Prompt No. s April 290 August 291 Callback Number 292 December 293 294 295 296 297 298 FiveFive Hour Five Minute OWE Five 299 300 Hundred 301HASH# 302 303 More than ONE Hundred 304Monday 305 306 307 Pause POUND# Pulse Dialing Mode308 Second 309Saturday 310 311 Sunday 312Star 313 314 315 ThreeThree Hour Three Minute 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 Wednesday Subscriber Service Linked Prompts List332 Receive Message 333 Message ScanMessage Delivery Personal Group Distribution List 334 External Message DeliveryMessage Waiting Notification Interview Mailbox Management Auto Configuration Alternate Extension GroupAPT Integration Auto Forwarding Custom Service Setting Default SettingDelayed Ringing Caller ID Call Routing Direct Mailbox Access DPT IntegrationExternal Call Forwarding External Delivery Message Incomplete Call Handling Service Interview ServiceHash Sign Immediate Reply Keypad Live Call ScreeningLogical Extension All Calls Transfer to Mailbox Mailbox Capacity messages Message Retention Time Message TransferMessage Waiting Lamp Message Waiting Notification Password Personal GreetingsPersonal Greeting for Caller ID Personal Group Distribution List System Administrator Rotary TelephoneScanning Messages Station Programming System Report Two-Way RecordingTwo-Way Transfer Voice Mail 344 Index 345 346 Save 347 Copyright