Panasonic KX-TVS80 Automated Attendant, Department Dialing Service, Operator Service, 111

5.2 PORT SETTING OPTIONS

5.2.10Automated Attendant

Automated Attendant service answers incoming calls and waits for the caller to input an extension number. The caller is then transferred to the appropriate extension.

Callers can access Automated Attendant Service by:

•Automated Attendant Port - This service can be programmed independently of any or all ports of the VPS. Callers reaching these ports access Automated Attendant service.

•Service Access Command - A caller can switch to Automated Attendant service by dialing [#8] during a call.

•Custom Service - The call transfer service can be assigned to a keypad digit within a Custom Service. After pressing this key, the caller enters Automated Attendant Service.

5.2.11Department Dialing Service

Callers can access extensions by pressing a key 1 through 9 (one-touch dialing). As a guide for the caller, the Message Manager should record the Department Dialing Menu — for example, "Thank you for calling. For overseas travel, press 1. For domestic travel, press 2. For group travel, press 3."

5.2.12Operator Service

This service (when enabled) can be accessed via:

•Voice Mail - Rotary Telephone Service allows rotary callers to reach the General Delivery Mailbox or Operator Service.

•Automated Attendant - Dial 0 and your call will go to Operator Service.

•Custom Service - The Operator Service can be assigned to a keypad digit within a Custom Service; after pressing this key, the caller enters Operator Service. Operator Service can also be the destination of "no-DTMF-input".

Operator Service offers callers many chances to reach a human operator. Operator Service can be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that fails, the call goes to Operator 3. If that fails, the caller can record a message. At each stage, there are other options for busy cases and no-answer cases. Operator Service can be programmed differently for day and night mode. Each operator can be assigned a mailbox for message-taking.

CUSTOMIZING THE SYSTEM 111