Panasonic KX-TVS50, KX-TVS80 installation manual D6 Recording Messages, 284

D6 RECORDING MESSAGES

D6 RECORDING MESSAGES

The Message Manager is responsible for recording various system messages (specifically: menus, voice labels, user prompts, and system caller names). He is responsible for maintaining the following:

•Company Greetings - Up to 32 company business or non-business hour greetings can be selected, recorded, or deleted as necessary.*1

•Company Name*1

•The Department Dialing Menu (maximum length: 6 min) - A caller can access departments with the touch of one key. Nine Department Dialing selections (1 to 9) can be recorded.

•The Custom Service Menus (maximum length: 6 min each) - Up to 100 custom service menus can be recorded. These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.

•The Voice Labels (maximum length: 6 min each) - Up to 20 System Group Distribution Lists can be created by the System Administrator. Each list can have a voice label.

•The User Prompts (maximum length: 6 min each) - There are 3 kinds of voice mail prompts:

(1) System Prompts, (2) User1 Prompts, and (3) User2 Prompts. Generally, the System Prompts should be left alone; they are recorded by the factory in English. However, User1 and User2 Prompts can be recorded by the Message Manager in the foreign languages of his choice. Think of how useful this can be for your customers.

•The Multilingual Selection Menu (maximum length: 6 min) - With this menu, callers can select the language they prefer to hear all prompts (mentioned in the previous paragraph, "The User Prompts"). For example, the Message Manager can record a menu like this:

For English, press 1. For French, press 2. For Spanish, press 3.

•The System Caller Names (maximum length: 4 s each) - Up to 120 Caller ID numbers can be registered by the System Administrator. A name should be recorded for each Caller ID number — this is a task for the Message Manager.

*1 Available for the KX-TVS80 only.

284 MESSAGE MANAGER'S GUIDE