Main
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Important Information
SAFETY REQUIREMENTS
4
CAUTION
6
TELEPHONE COMPANY AND F.C.C. REQUIREMENTS AND RESPONSIBILITIES
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Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
2 INSTALLATION
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX
5 CUSTOMIZING THE SYSTEM
6FINAL SETUP
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
Appendix A SYSTEM FEATURES
Appendix B SYSTEM ADMINISTRATOR'S GUIDE
Appendix C SYSTEM MANAGER'S GUIDE
Appendix D MESSAGE MANAGER'S GUIDE
Glossary Index
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14
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
1.1.2 Basic Operations
Greeting Callers:
Sending Messages:
1.1.3 VPS Limitations
The KX-TVS50/80 does not support: UCD functions
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE
1.2.1 System Administration
1.2.2 System Management
1.2.3 Subscriber Use
1.3 SYSTEM BASICS
1.3.1 General
Inside View of the Main Cabinet
1.3.2 System Components
Main Cabinet
18
System Components
1.3.3 Which Phone Systems are Compatible?
20
VOICE M AIL
1.3.4 Installer Equipment and Software Requirements
1.3.5 Specifications
1.3.6 Hardware
1.3.7 Flash Memory Expansion Capabilities
1.3.8 Recommendations for System Configuration
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1.4 DIGITAL INTEGRATION
1.4.1 General
1.4.2 APT Integration
1.4.3 Connection Example APT Integration
1.4.4 DPT Integration
1.4.5 Connection Example DPT Integration
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2.1 SAFETY PRECAUTIONS
2.1.1 Installation
2.1.2 Wiring
2.2 UNPACKING
2.3 MOUNTING THE VPS ON A WOODEN WALL
2.4 FRAME GROUND CONNECTION
2.5 INSTALLATION STEPS
CAUTION
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVS52)
2.6.1 General
2.6.2 Installing the KX-TVS52
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2.7 CONNECTIONS
2.7.1 Connecting to the PBX
2.7.2 Opening the Ferrite Core
2.7 CONNECTIONS
INSTALLATION 35
2.7.3 Connection for APT Integration
PORT 1
Any Extension Jack except Jack 01
PORT 1
To KX-TA624
2.7.5 Connection for Non-APT/DPT Integration
2.8 TERMINAL CONNECTION
2.8.1 Requirements for Connecting Programming Terminal
2.8.2 Connecting the RS-232C Cable
STOP:
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2.8.3 EIA (RS-232C) Signals
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3.1 GUIDELINES FOR INTEGRATION
3.1.1 APT/DPT or Inband Signaling?
3.1.2 Why Integration is Important
3.1.3 How the VPS and the PBX Communicate
3.1.4 PBX Requirements for Integration
Single Line (Tip/Ring) Port Circuits
Station to Station DTMF Signaling
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3.2 PBX PARAMETERS AND PORT SETTINGS
3.2.1 General Guidelines and Definitions
3.2.2 RS-232C Settings
3.2.3 Port Settings
3.2.4 PBX Interface Parameters
Dialing Parameters
48
Inband Signaling
Digit Translation Table Parameters
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs
3.3.1 KX-TVS50/80 Programming for Inband Integration
3.3.2 KX-T123211D Software Verification and Programming for Inband Integration
1.
2.
3.
4.
52
5. 6. 7.
8.
9.
b)
3.3.3 KX-TA624 Programming for Inband Integration via the Manager's Extension
1.
2.
3.
54
4. 5. 6.
7.
b)
3.3.5 KX-TD816, KX-TD1232 Programming for Inband Integration via the Operating and Maintenance Tool
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Main Menu
Station Menu
2.
3.
4.
Station Setting 1
5. 6.
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs
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3.3.6 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool
1.
(BATCH [1] or INTERACTIVE [2])
2.
3.
4.
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Station Setting 1
5. 6.
7.
8.
9.
Automated Attendant. Miscellaneous
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10.
11.
Voice Mail hunt group. Sub Menu
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4.1 GUIDELINES FOR DIGITAL INTEGRATION
4.1.1 Why Digital Integration is Important
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4.2 CONNECTING THE KX-TVS50/80 WITH THE PANASONIC KX-TA624
a) b)
c)
d)
e) f)
5.
68
b)
6. 7. 8.
9.
10.
70
11. a)
c)
12.
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4.3 CONNECTING THE KX-TVS50/80 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX- TD308
Software Verification 1.
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11. a)
c)
12.
1. a)
b)
c)
2.
78
3.
4.
5.
extension numbers of the Voice Mail ports. Voice Mail Integration
6.
7.
for Digital Integration via the Manager's Extensio n.
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5. 6. 7.
8.
9.
10. a)
c)
11.
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4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES
4.4.1 Live Call Screening (LCS) Programming
4.4.2 Live Call Screening Recording Mode Assignment
4.4.3 Live Call Screening Private/Hands-Free Mode Assignment
86
4.4.4 Live Call Screening Button Assignment
1.
2.
4.4.5 Live Call Screening Cancel Button Assignment
4.4.6 Live Call Screening Password Assignment
4.4.7 Live Call Screening Password Cancellation
4.4.8 Live Call Screening Password Control
4.4.9 Two-Way Recording into One's Own Mailbox
4.4.10 Two-Way Recording Button Assignment
4.4.11 Two-Way Transfer into Mailbox
4.4.12 Two-Way Transfer Button Assignment
4.4.13 Voice Mail Transfer Button Assignment
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5.1 STARTING UP
5.1.1 Before Programming
5.1.2 Quick Setup
5.1.3 Starting the Quick Setup
System Administration Top Menu 5 3 QSET
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1. a)
b)
2.
3.
98
4.
a)
b)
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5.
6.
7.
8.
102
5.2 PORT SETTING OPTIONS
5.2.1 Custom Service Setting Example
Sample Company Greeting 1
Sample Custom Service Message
Sample Custom Service Tree
5.2.2 Custom Service Features
Day Service (1 - 5 - 2)
Intercom Paging (1 - 5 - 7 - 7)
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5.2.3 Custom Service Programming
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5.2.4 Recording Menus
5.2.5 Checking Operation
5.2.6 Voice Mail
5.2.7 Mailbox Groups
To establish a mailbox group: 1.
2.
5.2.8 Extension Groups
5.2.9 Interview Service
5.2.10 Automated Attendant
5.2.11 Department Dialing Service
5.2.12 Operator Service
5.3 SETTING PORTS
5.3.1 Port Service Menu
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5.4 AUTOMATED ATTENDANT PARAMETERS
5.4.1 Automated Attendant Menu
5.4.2 Department Dialing
5.4.3 Operator's Parameters
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5.5 SETTING MAILBOXES
5.5.1 Mailbox Setting Menu
System Administration
5.5.2 Entering a Mailbox
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5.5.3 Deleting a Mailbox
5.5.4 Password Reset
5.5.5 Mailbox Listing
5.6 TRAINING THE SUBSCRIBER
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6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998)
6.1.1 Accessing the Message Manager's Mailbox
1.
2.
3.
6.1.4Recording the Company Name (Enter #6998,5,2) (KX- TVS80 only)
6.1.5Custom Service Greetings (Enter #6998,5,4)
6.1.6Customizing User Prompts (Enter #6998,5,6)
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6.2 SETTING UP MAILBOXES
6.2.1 Recording Personal Greetings
6.2.2 Recording the Owner's Name
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6.3 BACKING UP THE SYSTEM
1.
2. 3. Following steps are for HyperTerminal as an example.
130
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7.1 INITIALIZING THE SYSTEM
4.
1.
2.
3.
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7.2 UTILITY COMMANDS
7.2.1 Off-line Set (OFLN)
7.2.2 On-line Set (ONLN)
7.2.3 Set Password (PASS)
1. 2.
3.
136
7.2.4 Set Time (TIME)
1. 2. 3.
7.2.5 Print Reports at Specified Time (PSET)
1. 2. 3.
7.2.6 Error Log Display (ELOG)
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7.2.7 Saving the System Data to the Backup Device (SAVE)
140
1.
2.
3. 4.
7.2.8 Loading New or Saved Data to the VPS (LOAD)
1.
142
2. 3.
4.
7.2.9 Print All of the VPS Parameters (GPRN)
7.2.10 Program Version Display (VERS)
7.2.11 Custom Service Report (CREP)
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7.2.12 Custom Service Menu Access Count Clear (CCLR)
7.2.13 Message Waiting Lamp Retry Times (MWL)
7.2.14 Setting Minimum Recording Length (MRL)
1.
146
7.2.15 Modified Prompt List (MPLT)
1.
MPLT > both prompts MPLT 1 > User 1 prompts MPLT 2 > User 2 prompts
Blank: Prompt no.: Prompt no. with an*: "OFF":
7.2.16 Utility Command List (HELP)
1.
7.2.17 Quick Setup (QSET)
7.2.18 Circuit Condition Display (LMON)
7.2.19 DTMF Information Display (PUTD)
Sample display:
7.3 SYSTEM REPORTS
7.3.1 Mailbox Assignments
7.3.2 COS (Class of Service) Assignments
COS: CExtn: AlTrf: MN2nd: Bep:
IVMBOX: MN1st: MN3rd: Tel:
Interview Mailbox Message Notification Device 1 Message Notification Device 3 Telephone
7.3.3 System Service Report
7.3.4 Call Account Report
7.3.5 Port Usage Report
Clears the Port Usage Report for use again.
7.3.6 Port Usage Statistics Clear
7.3.7 Flash Memory Usage Report
7.3.8 Flash Memory Usage Statistics Clear
7.3.9 Mailbox Usage Report
7.3.10 Mailbox Usage Statistics Clear
7.3.11 Fax Call Report
7.3.12 Fax Call Statistics Clear
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7.4 TROUBLESHOOTING GUIDE
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7.5 SPECIFICATIONS
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A1 SYSTEM FEATURES
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B1 SYSTEM NAVIGATION
Keyboard Use
Using the Interface Programming Guidance
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Programming Menu Structure Diagram
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196
B2 SYSTEM ADMINISTRATION - MAILBOXES
Editing Mailboxes
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198
Notification Setting
Notification Setting - Device 1-3
200
Deleting a Mailbox
Resetting a Mailbox Password
Listing Mailboxes
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B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS
Class of Service Setting
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208
COS Nos. 63 & 64 (for Managers)
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B4 SYSTEM ADMINISTRATION - PORT SERVICE
B4.1 Port Assignment
Port 1 - Day Mode
212
Port 1 - Night Mode
B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS
B5.1 Automated Attendant Parameters
Department Dialing
Operator's Parameters
214
Operator's Parameters - Day Mode - Operator 1
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216
Operator's Parameters - Day Mode - Operator 2
Operator's Parameters - Day Mode - Operator 3
218
Operator's Parameters - Night Mode - Operator 1, 2, 3
Alternate Extension Assignment
Alternate Extension Group - Enter
Alternate Extension - Delete
Alternate Extension - Listing
B5.2 Custom Service
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B5.3 Caller ID Call Routing Parameters
Caller ID Call Routing - Enter
224
Caller ID Call Routing - Delete
Caller ID Call Routing - Listing
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS
B6.1 System Group Assignment
Mailbox Group - Enter
System Group Assignment - Mailbox Group
226
Mailbox Group - Delete
Mailbox Group - Listing
System Group Assignment - Extension Group
Extension Group - Enter
Extension Group - Delete
Extension Group - Listing
B6.2 Day Service
B6.3 Holiday Setting
Holiday Setting - Enter
Holiday Setting - Delete
230
Holiday Setting - Listing
B6.4 Daylight Saving Time (DST)
B6.5 Prompt Setting
B6.6 System Caller Name Announcement
System Caller Name Announcement - Enter
System Caller Name Announcement - Delete
System Caller Name Announcement - Listing
B6.7 Other Parameters
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Other Parameters - Dialing Parameter
Other Parameters - Message Waiting Notification
238
Other Parameters - External Message Delivery
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240
Other Parameters - Call Hold
Other Parameters - Rotary Telephone Service
Other Parameters - Intercom Paging Parameter
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Other Parameters - Fax Management
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B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS
B7.1 RS-232C Parameters
B7.2 Port Setting
Port Setting Menu
248
B7.3 PBX Interface Parameters
Dialing Parameters
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252
Inband Signaling Parameters
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C1 ACCESSING THE SYSTEM MANAGER'S
To Access the System Manager's Mailbox 1.
2. 3.
C2 SETTING UP MAILBOXES
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262
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS
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C4 SETTING THE SYSTEM CLOCK
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS)
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C6 DELIVERING MESSAGES
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C7 CUSTOMIZING THE SYSTEM MANAGER'S
C8 LISTENING TO SYSTEM MANAGER MESSAGES
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D1 ACCESSING THE MESSAGE MANAGER'S
To Access the Message Manager's Mailbox 1.
2. 3.
D2 MANAGING THE GENERAL DELIVERY
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D3 SETTING UP MESSAGE WAITING NOTIFICATION
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D4 CUSTOMIZING THE MESSAGE MANAGER'S
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D5 SETTING THE SYSTEM CLOCK
D6 RECORDING MESSAGES
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D7 LIST OF MODIFIABLE PROMPTS
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[Linked Prompts List]
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Glossary
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