Panasonic KX-TVS50, KX-TVS80

SYSTEM MAINTENANCE AND TROUBLESHOOTING 131

Section 7

SYSTEM MAINTENANCE AND

TROUBLESHOOTING

Contents

Main Page Important Information SAFETY REQUIREMENTS 4 CAUTION 6 TELEPHONE COMPANY AND F.C.C. REQUIREMENTS AND RESPONSIBILITIES Page Table of Contents 1 VOICE PROCESSING SYSTEM OVERVIEW 2 INSTALLATION 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA ANALOG PBX AND KX-TD DIGITAL PBX 5 CUSTOMIZING THE SYSTEM 6FINAL SETUP 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING Appendix A SYSTEM FEATURES Appendix B SYSTEM ADMINISTRATOR'S GUIDE Appendix C SYSTEM MANAGER'S GUIDE Appendix D MESSAGE MANAGER'S GUIDE Glossary Index Page 14 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? 1.1.2 Basic Operations Greeting Callers: Sending Messages: 1.1.3 VPS Limitations The KX-TVS50/80 does not support: UCD functions 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration 1.2.2 System Management 1.2.3 Subscriber Use 1.3 SYSTEM BASICS 1.3.1 General Inside View of the Main Cabinet 1.3.2 System Components Main Cabinet 18 System Components 1.3.3 Which Phone Systems are Compatible? 20 VOICE M AIL 1.3.4 Installer Equipment and Software Requirements 1.3.5 Specifications 1.3.6 Hardware 1.3.7 Flash Memory Expansion Capabilities 1.3.8 Recommendations for System Configuration Page 1.4 DIGITAL INTEGRATION 1.4.1 General 1.4.2 APT Integration 1.4.3 Connection Example APT Integration 1.4.4 DPT Integration 1.4.5 Connection Example DPT Integration Page 2.1 SAFETY PRECAUTIONS 2.1.1 Installation 2.1.2 Wiring 2.2 UNPACKING 2.3 MOUNTING THE VPS ON A WOODEN WALL 2.4 FRAME GROUND CONNECTION 2.5 INSTALLATION STEPS CAUTION 2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD (KX-TVS52) 2.6.1 General 2.6.2 Installing the KX-TVS52 Page 2.7 CONNECTIONS 2.7.1 Connecting to the PBX 2.7.2 Opening the Ferrite Core 2.7 CONNECTIONS INSTALLATION 35 2.7.3 Connection for APT Integration PORT 1 Any Extension Jack except Jack 01 PORT 1 To KX-TA624 2.7.5 Connection for Non-APT/DPT Integration 2.8 TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal 2.8.2 Connecting the RS-232C Cable STOP: Page 2.8.3 EIA (RS-232C) Signals Page Page 3.1 GUIDELINES FOR INTEGRATION 3.1.1 APT/DPT or Inband Signaling? 3.1.2 Why Integration is Important 3.1.3 How the VPS and the PBX Communicate 3.1.4 PBX Requirements for Integration Single Line (Tip/Ring) Port Circuits Station to Station DTMF Signaling Page Page 3.2 PBX PARAMETERS AND PORT SETTINGS 3.2.1 General Guidelines and Definitions 3.2.2 RS-232C Settings 3.2.3 Port Settings 3.2.4 PBX Interface Parameters Dialing Parameters 48 Inband Signaling Digit Translation Table Parameters 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 KX-TVS50/80 Programming for Inband Integration 3.3.2 KX-T123211D Software Verification and Programming for Inband Integration 1. 2. 3. 4. 52 5. 6. 7. 8. 9. b) 3.3.3 KX-TA624 Programming for Inband Integration via the Manager's Extension 1. 2. 3. 54 4. 5. 6. 7. b) 3.3.5 KX-TD816, KX-TD1232 Programming for Inband Integration via the Operating and Maintenance Tool 56 Main Menu Station Menu 2. 3. 4. Station Setting 1 5. 6. 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 58 3.3.6 KX-TD308 Programming for Inband Integration via the Operating and Maintenance Tool 1. (BATCH [1] or INTERACTIVE [2]) 2. 3. 4. 60 Station Setting 1 5. 6. 7. 8. 9. Automated Attendant. Miscellaneous 62 10. 11. Voice Mail hunt group. Sub Menu Page 4.1 GUIDELINES FOR DIGITAL INTEGRATION 4.1.1 Why Digital Integration is Important Page 4.2 CONNECTING THE KX-TVS50/80 WITH THE PANASONIC KX-TA624 a) b) c) d) e) f) 5. 68 b) 6. 7. 8. 9. 10. 70 11. a) c) 12. Page 72 4.3 CONNECTING THE KX-TVS50/80 WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX- TD308 Software Verification 1. Page Page Page 76 11. a) c) 12. 1. a) b) c) 2. 78 3. 4. 5. extension numbers of the Voice Mail ports. Voice Mail Integration 6. 7. for Digital Integration via the Manager's Extensio n. Page Page 82 5. 6. 7. 8. 9. 10. a) c) 11. Page 4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES 4.4.1 Live Call Screening (LCS) Programming 4.4.2 Live Call Screening Recording Mode Assignment 4.4.3 Live Call Screening Private/Hands-Free Mode Assignment 86 4.4.4 Live Call Screening Button Assignment 1. 2. 4.4.5 Live Call Screening Cancel Button Assignment 4.4.6 Live Call Screening Password Assignment 4.4.7 Live Call Screening Password Cancellation 4.4.8 Live Call Screening Password Control 4.4.9 Two-Way Recording into One's Own Mailbox 4.4.10 Two-Way Recording Button Assignment 4.4.11 Two-Way Transfer into Mailbox 4.4.12 Two-Way Transfer Button Assignment 4.4.13 Voice Mail Transfer Button Assignment Page Page 5.1 STARTING UP 5.1.1 Before Programming 5.1.2 Quick Setup 5.1.3 Starting the Quick Setup System Administration Top Menu 5 3 QSET 96 1. a) b) 2. 3. 98 4. a) b) Page 100 5. 6. 7. 8. 102 5.2 PORT SETTING OPTIONS 5.2.1 Custom Service Setting Example Sample Company Greeting 1 Sample Custom Service Message Sample Custom Service Tree 5.2.2 Custom Service Features Day Service (1 - 5 - 2) Intercom Paging (1 - 5 - 7 - 7) Page 5.2.3 Custom Service Programming Page Page 5.2.4 Recording Menus 5.2.5 Checking Operation 5.2.6 Voice Mail 5.2.7 Mailbox Groups To establish a mailbox group: 1. 2. 5.2.8 Extension Groups 5.2.9 Interview Service 5.2.10 Automated Attendant 5.2.11 Department Dialing Service 5.2.12 Operator Service 5.3 SETTING PORTS 5.3.1 Port Service Menu Page 5.4 AUTOMATED ATTENDANT PARAMETERS 5.4.1 Automated Attendant Menu 5.4.2 Department Dialing 5.4.3 Operator's Parameters Page Page 5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Menu System Administration 5.5.2 Entering a Mailbox Page Page 5.5.3 Deleting a Mailbox 5.5.4 Password Reset 5.5.5 Mailbox Listing 5.6 TRAINING THE SUBSCRIBER Page Page 124 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) 6.1.1 Accessing the Message Manager's Mailbox 1. 2. 3. 6.1.4Recording the Company Name (Enter #6998,5,2) (KX- TVS80 only) 6.1.5Custom Service Greetings (Enter #6998,5,4) 6.1.6Customizing User Prompts (Enter #6998,5,6) Page 6.2 SETTING UP MAILBOXES 6.2.1 Recording Personal Greetings 6.2.2 Recording the Owner's Name Page 6.3 BACKING UP THE SYSTEM 1. 2. 3. Following steps are for HyperTerminal as an example. 130 Page 132 7.1 INITIALIZING THE SYSTEM 4. 1. 2. 3. Page 7.2 UTILITY COMMANDS 7.2.1 Off-line Set (OFLN) 7.2.2 On-line Set (ONLN) 7.2.3 Set Password (PASS) 1. 2. 3. 136 7.2.4 Set Time (TIME) 1. 2. 3. 7.2.5 Print Reports at Specified Time (PSET) 1. 2. 3. 7.2.6 Error Log Display (ELOG) Page 7.2.7 Saving the System Data to the Backup Device (SAVE) 140 1. 2. 3. 4. 7.2.8 Loading New or Saved Data to the VPS (LOAD) 1. 142 2. 3. 4. 7.2.9 Print All of the VPS Parameters (GPRN) 7.2.10 Program Version Display (VERS) 7.2.11 Custom Service Report (CREP) Page 7.2.12 Custom Service Menu Access Count Clear (CCLR) 7.2.13 Message Waiting Lamp Retry Times (MWL) 7.2.14 Setting Minimum Recording Length (MRL) 1. 146 7.2.15 Modified Prompt List (MPLT) 1. MPLT > both prompts MPLT 1 > User 1 prompts MPLT 2 > User 2 prompts Blank: Prompt no.: Prompt no. with an*: "OFF": 7.2.16 Utility Command List (HELP) 1. 7.2.17 Quick Setup (QSET) 7.2.18 Circuit Condition Display (LMON) 7.2.19 DTMF Information Display (PUTD) Sample display: 7.3 SYSTEM REPORTS 7.3.1 Mailbox Assignments 7.3.2 COS (Class of Service) Assignments COS: CExtn: AlTrf: MN2nd: Bep: IVMBOX: MN1st: MN3rd: Tel: Interview Mailbox Message Notification Device 1 Message Notification Device 3 Telephone 7.3.3 System Service Report 7.3.4 Call Account Report 7.3.5 Port Usage Report Clears the Port Usage Report for use again. 7.3.6 Port Usage Statistics Clear 7.3.7 Flash Memory Usage Report 7.3.8 Flash Memory Usage Statistics Clear 7.3.9 Mailbox Usage Report 7.3.10 Mailbox Usage Statistics Clear 7.3.11 Fax Call Report 7.3.12 Fax Call Statistics Clear Page 7.4 TROUBLESHOOTING GUIDE Page 7.5 SPECIFICATIONS Page Page Page A1 SYSTEM FEATURES Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 192 B1 SYSTEM NAVIGATION Keyboard Use Using the Interface Programming Guidance Page 194 Programming Menu Structure Diagram Page 196 B2 SYSTEM ADMINISTRATION - MAILBOXES Editing Mailboxes Page 198 Notification Setting Notification Setting - Device 1-3 200 Deleting a Mailbox Resetting a Mailbox Password Listing Mailboxes Page B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service Setting Page Page Page Page 208 COS Nos. 63 & 64 (for Managers) Page Page B4 SYSTEM ADMINISTRATION - PORT SERVICE B4.1 Port Assignment Port 1 - Day Mode 212 Port 1 - Night Mode B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS B5.1 Automated Attendant Parameters Department Dialing Operator's Parameters 214 Operator's Parameters - Day Mode - Operator 1 Page 216 Operator's Parameters - Day Mode - Operator 2 Operator's Parameters - Day Mode - Operator 3 218 Operator's Parameters - Night Mode - Operator 1, 2, 3 Alternate Extension Assignment Alternate Extension Group - Enter Alternate Extension - Delete Alternate Extension - Listing B5.2 Custom Service Page Page B5.3 Caller ID Call Routing Parameters Caller ID Call Routing - Enter 224 Caller ID Call Routing - Delete Caller ID Call Routing - Listing B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment Mailbox Group - Enter System Group Assignment - Mailbox Group 226 Mailbox Group - Delete Mailbox Group - Listing System Group Assignment - Extension Group Extension Group - Enter Extension Group - Delete Extension Group - Listing B6.2 Day Service B6.3 Holiday Setting Holiday Setting - Enter Holiday Setting - Delete 230 Holiday Setting - Listing B6.4 Daylight Saving Time (DST) B6.5 Prompt Setting B6.6 System Caller Name Announcement System Caller Name Announcement - Enter System Caller Name Announcement - Delete System Caller Name Announcement - Listing B6.7 Other Parameters Page 236 Other Parameters - Dialing Parameter Other Parameters - Message Waiting Notification 238 Other Parameters - External Message Delivery Page 240 Other Parameters - Call Hold Other Parameters - Rotary Telephone Service Other Parameters - Intercom Paging Parameter Page Other Parameters - Fax Management Page Page B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS B7.1 RS-232C Parameters B7.2 Port Setting Port Setting Menu 248 B7.3 PBX Interface Parameters Dialing Parameters Page Page Page 252 Inband Signaling Parameters Page Page Page Page Page 258 C1 ACCESSING THE SYSTEM MANAGER'S To Access the System Manager's Mailbox 1. 2. 3. C2 SETTING UP MAILBOXES Page Page 262 C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Page Page Page Page Page C4 SETTING THE SYSTEM CLOCK C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Page C6 DELIVERING MESSAGES Page C7 CUSTOMIZING THE SYSTEM MANAGER'S C8 LISTENING TO SYSTEM MANAGER MESSAGES Page 276 D1 ACCESSING THE MESSAGE MANAGER'S To Access the Message Manager's Mailbox 1. 2. 3. D2 MANAGING THE GENERAL DELIVERY Page D3 SETTING UP MESSAGE WAITING NOTIFICATION Page D4 CUSTOMIZING THE MESSAGE MANAGER'S Page D5 SETTING THE SYSTEM CLOCK D6 RECORDING MESSAGES Page Page Page Page D7 LIST OF MODIFIABLE PROMPTS Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 332 [Linked Prompts List] Page Page Glossary Page Page Page Page Page Page Page Page Page Page A B C D E Q R S T U