System Maintenance and Troubleshooting, 131

Section 7

SYSTEM MAINTENANCE AND TROUBLESHOOTING

131

Image 131

Panasonic KX-TVS80, KX-TVS50 installation manual System Maintenance and Troubleshooting, 131

Contents

Installation Manual Page Important Information Model no Serial no When you ship the productProduct service Trademarks Connection to the Telephone Line Telephone Service ProblemsNotify The Telephone Company Telephone numbers to which the system will be connected Important Information Table of Contents Integrating the VPS with Panasonic KX-T Phone Systems Customizing the System System Maintenance and Troubleshooting 213 B6.2 Day Service 228 B6.3B7.2 Port Setting 247 B7.3 B5.1 Voice Processing System Overview Basic Operations Why Voice Processing?What the VPS can and Cannot do Time table Overflow function Disa message from a Disa card VPS LimitationsKX-TVS50/80 does not support UCD functions Subscriber Use System AdministrationSystem Management Main Cabinet System BasicsGeneral System Components AC Inlet Power IndicatorMode DIP Switch System Components Memory Card EIA RS-232C ConnectorWhich Phone Systems are Compatible? Ground Terminal Voice Mail Installer Equipment and Software Requirements Flash Memory Expansion Capabilities*1 SpecificationsRecommendations for System Configuration Hardware CO Lines DPT Integration Digital IntegrationAPT Integration Connection Example APT Integration Connection Example DPT Integration Installation Wiring Safety PrecautionsInstallation Unpacking Used Mounting the VPS on a Wooden Wall Frame Ground Connection Test Procedure Installation Steps Installation Steps Installing the KX-TVS52 Installing AN Optional Expansion Memory Card KX-TVS52*1 Replace the metal bar and secure the screws Opening the Ferrite Core Connecting to the PBXRED Outer Pins Green Inner Pins Connections Ports 1-2 of the KX-TVS50/80 Connection for APT IntegrationConnection for DPT Integration Connection for Non-APT/DPT Integration Terminal Connection Requirements for Connecting Programming TerminalConnecting the RS-232C Cable DSR PinTXD RXD EIA RS-232C Signals Terminal Connection Integrating the VPS with Panasonic KX-T Phone Systems How the VPS and the PBX Communicate 1 APT/DPT or Inband Signaling?Why Integration is Important Guidelines for Integration Single Line Tip/Ring Port Circuits Station to Station Dtmf SignalingPBX Requirements for Integration Follow-on ID or Called Party ID Message Waiting Notification from an SLTScreened Transfer from an SLT Guidelines for Integration General Guidelines and Definitions PBX Parameters and Port Settings2 RS-232C Settings Port Settings Dialing Parameters Tells the VPS how to transfer a call to the operatorTells the VPS how to transfer a call to an extension PBX Interface Parameters DND Inband SignalingCall State Sent to the Voice Mail Port When Default Digit Translation Table Parameters FWW KX-TVS50/80 Programming for Inband IntegrationPBX Type Other T308 T1232 T96 T336 TD816 TD308 FTX 1232 Release Sequence For Call Waiting For Follow-on ID to work Interaction with other featuresRecommended CO Line feature settings Connecting the VPS with Panasonic KX-T Series PBXs Recommended CO Line feature settings Port Extension Extension KX-TA624 KX-TVS50/80 VPS1 PortKX-TVS50/80 VPS2 System Data Programming Main Menu Choose Station Setting 1 from the Station MenuMain Menu Choose Station from the System Data Programming Main Menu System Menu Station Setting Miscellaneous CO Line Setting Sub Menu Choose Settings 1 in the Sub Menu System ALT-Y Miscellaneous Select SAVEF7. Return to the System Data Programming Menu CO-Line ALT-L Section Guidelines for Digital Integration Why Digital Integration is Important ID information properly from the PBX From the SYS-PGM no ? screen Connecting the KX-TVS50/80 with the Panasonic KX-TA624Software Verification Press Store Press END Hold From the SYS-PGM no ?screen CO Lines, 2 Ports Only perform this step when initially setting up the system Port Test System Setup On Line MODE** is displayed Cause Action KX-TVS50/80 VPS2 Port Extension KX-TA624 Extension KX-TVS50/80 VPS1 Software Verification Press Store KX-TVS50/80 2 ports assign 1 jack Communication Parameters 9600, 8 Bit, None = the port number you entered in program OFF Line Mode Cause Action Version 3.50MUK Sample display Choose Voice Mail Integration from the System Menu Choose System from the System Data Programming Main Menu Voice Mail Integration Software Verification Press the Next button SP-PHONE.Screen output M # # Set the DIP switch on the KX-TVS50/80 to position On Line MODE** is displayed Page Screen output # Stop Rec = the jack number you entered Live Call Screening Recording Mode AssignmentLive Call Screening Private/Hands-Free Mode Assignment Live Call Screening LCS Programming For the KX-TD series only Set the Memory switch to SETLive Call Screening Button Assignment Screen output LCS Live Call Screening Cancel Button AssignmentScreen output LCS Cancel Press Hang up or Press the SP-PHONE button Live Call Screening Password AssignmentLive Call Screening Password Cancellation Live Call Screening Password Control = The extension number you entered Two-Way Recording into Ones Own MailboxTwo-Way Recording Button Assignment Screen output 2WAY-REC Screen output 2WAY-TRANS Two-Way Transfer into MailboxTwo-Way Transfer Button Assignment Voice Mail Transfer Button Assignment Common Digital Integration Features and Setup Procedures Customizing the System Before Programming Quick SetupStarting UP System Administration Top Menu Starting the Quick SetupPBX Type Required Procedures Press ENTER. Screen output PBX Type Extension Numbers for Mailboxes Screen output Extension Numbers of VPS Ports Screen output To create or discard mailboxes Creating Mailboxes Example Mailbox numbers displayed on this screen 100 Port Service SettingPassword Setting Screen output Press Enter Activating the Quick Setup Screen output101 Sample Custom Service Tree Port Setting OptionsCustom Service Setting Example Sample Custom Service Message Intercom Paging 1 5 7 Custom Service FeaturesSample Custom Service for Foreign Languages Day Service 1 5 Disconnect Parameter 1 5 7 RS-232C Settings 1 6Port Setting 1 6 Fax Management 1 5 7 105 Custom Service Programming Description/Function 106 Keypad Assignment Options Entry Function 107 108 Recording MenusChecking Operation Voice Mail 109 Mailbox GroupsExtension Groups To establish a mailbox group 110 Interview ServiceTo establish an extension group To structure an interview mailbox 111 Department Dialing ServiceOperator Service Automated Attendant From Program Port Service Menu Setting PortsPort Service Menu System Administration Description Value Range Description/Function 113 Operators Parameters Automated Attendant ParametersAutomated Attendant Menu Department Dialing 115 116 Entering a Mailbox Setting MailboxesMailbox Setting Menu System Administration 118 Enter the data using the following table as a guide MON SUN 119 Mailbox Listing Password ResetFrom Mailbox Setting Menu Deleting a Mailbox 121 Training the Subscriber 122 123 Final Setup Company Greetings Enter #6 998,5,1 KX-TVS80 only Accessing the Message Managers MailboxMain Menu of Message Managers Service Access the Message Managers Main Command Menu 125 Custom Service Greetings Enter #6 998,5,4Recording the Company Name Enter #6 998,5,2 KX- TVS80 only Customizing User Prompts Enter #6 998,5,6 126 127 Setting UP MailboxesRecording Personal Greetings Recording the Owners Name Press 2 to accept 128You are now inside the mailbox Press Return or Enter Backing UP the SystemFollowing steps are for HyperTerminal as an example 129 130 131 System Maintenance and Troubleshooting To initialize the system, follow the menu path as shown Initializing the System132 133 134 Utility CommandsOff-line Set Ofln 135 Set Password PassOn-line Set Onln Type TIME, then Press Return Set Time TimePrint Reports at Specified Time Pset 136 Type ELOG, then Press Return Error Log Display Elog137 Type PSET, then Press Return 138 Device Error Log IndicationsError Indications at System Startup Flash Memory Storage Space is Saving the System Data to the Backup Device SaveError and Warning Indications During System Operation 139 Type SAVE, then Press RETURN. KX-TVS50 140 Type LOAD, then Press RETURN. KX-TVS50 Loading New or Saved Data to the VPS Load141 Press Return Type GPRN, then Press Return Print All of the VPS Parameters Gprn142 Type VERS, then Press Return Custom Service Report CrepProgram Version Display Vers 143 144 145 Custom Service Menu Access Count Clear CclrSetting Minimum Recording Length MRL Message Waiting Lamp Retry Times MWL Will not be Heard Modified Prompt List Mplt146 Type HELP, then Press Return Utility Command List HelpQuick Setup Qset 147 148 Circuit Condition Display LmonDtmf Information Display Putd Sample display 149 Mailbox Assignments System Administration Top Menu 2System Administration Top Menu 2 1 System Reports Ivmbox COS Class of Service Assignments151 COS =LIFO, F=FIFO System Service Report152 153 Call Account Report 154 System Administration Top Menu 2 2Port Usage Report Port Usage Statistics Clear 155 Flash Memory Usage Report 156 Flash Memory Usage Statistics ClearMailbox Usage Report 157 Mailbox Usage Statistics Clear 158 Fax Call ReportFax Call Statistics Clear 159 PBX Troubleshooting Guide160 Unable to make 161 162 Specifications 163 164 165 System Features 166 A1 System Features 167 168 Incoming Call Services AutomatedOutgoing Call Services Message Waiting System Administration Setting COS Class Service Parameters Recording 169 170 System Administration 171 Setting UP 172 Port SettingAdministration Port Service 173 174 175 Setting COS Class of Service Parameters 176 KX-T Phone Systems 177 178 179 Setting UP Mailboxes 180 181 SettingSystem Administration Mailboxes Mailbox 182Managing General Delivery Notification 183Message Waiting D6 Recording 184 Customizing Message Managers Mailbox 185Disconnect Message*1 caller is Thank you for calling 186 C6 Delivering System Administration Port187 Options 188 189 CommandsSystem Administration Port Service Setting COS Class Service Parameters 190 191 System Administrators Guide 192 Using the Interface Programming GuidanceB1 System Navigation Keyboard Use 193 194 Programming Menu Structure Diagram 195 Editing Mailboxes B2 System Administration MailboxesSystem Administration Top Menu 1 1 1 Mailbox No Parameter System Administration Top Menu 1 1 1 Mailbox No 197 198 Notification SettingParameter Value Range Description/Function Default 199 Notification Setting Device 200 Resetting a Mailbox PasswordDeleting a Mailbox Listing Mailboxes 201 System Administration Top Menu 1 1 202 System Administration Top Menu 1 2 COS No COS Nos -62 for Subscribers Class of Service SettingSystem Administration Top Menu 1 2 COS No Parameter 203 To pause and restart recording, press Features204 Lifo CID 205Parameter Value Range Description/Function MWL 206 207 Fifo Lifo COS Nos & 64 for Managers208 209 210 211 B4 System Administration Port ServicePort 1 Day Mode B4.1 Port Assignment 212 Port 1 Night Mode Operators Parameters B5 System Administration Service SettingsB5.1 Automated Attendant Parameters Department Dialing 214 Operators Parameters Day Mode OperatorSystem Administration Top Menu 1 4 1 System Administration Top Menu 1 4 1 2 1 Parameter Playing Thank you for calling 215After playing Thank you for calling 216 217 218 Operators Parameters Night Mode Operator 1, 2Alternate Extension Assignment 219 Alternate Extension Group EnterAlternate Extension Delete Alternate Extension Listing 220 B5.2 Custom Service 221 222 223 B5.3 Caller ID Call Routing ParametersCaller ID Call Routing Enter Caller ID Call Routing Listing System Administration Top Menu 1 4 3 2 Caller ID List NoSystem Administration Top Menu 1 4 3 Caller ID Call Routing Delete Mailbox Group Enter B6 System Administration System Parameter SettingsB6.1 System Group Assignment System Group Assignment Mailbox Group 226 Mailbox Group DeleteMailbox Group Listing System Group Assignment Extension Group 227 Extension Group EnterExtension Group Delete Extension Group Listing 228 B6.2 Day ServiceB6.3 Holiday Setting System Administration Top Menu 1 5 Parameter 229 Holiday Setting EnterHoliday Setting Delete System Administration Top Menu 1 5 3 1 Holiday No Parameter 230 Holiday Setting ListingSystem Administration Top Menu 1 5 3 B6.4 Daylight Saving Time DST For service in Chinese, press B6.5 Prompt SettingFor service in English, press For service in Spanish, press 342 P.M B6.6 System Caller Name Announcement232 P.M 233 System Caller Name Announcement EnterSystem Caller Name Announcement Delete System Caller Name Announcement Listing 234 System Administration Top Menu 1 5 7B6.7 Other Parameters Other Parameters Extension Numbering Plan 235 To select Dialing Parameter, follow the menu path as shown System Administration Top Menu 1 5 7 ParameterOther Parameters Dialing Parameter 236 237 Other Parameters Message Waiting Notification 238 Other Parameters External Message Delivery 239 240 Other Parameters Rotary Telephone ServiceOther Parameters Call Hold 241 Other Parameters Intercom Paging Parameter FXW 242 To select Fax Management, follow the menu path as shown Other Parameters Fax Management243 Example You have 1 FAX message 244Attempt was no answer 245 Other Parameters Disconnect Parameter 246 B7 System Administration Hardware SettingsSystem Administration Top Menu 1 6 Parameter B7.1 RS-232C Parameters System Administration Top Menu 1 6 2 Parameter B7.2 Port SettingPort Setting Menu System Administration Top Menu 1 6 To select Dialing Parameters, follow the menu path as shown System Administration Top Menu 1 6 3 ParameterB7.3 PBX Interface Parameters 248 308 249PBX Type Other KX-T series TA series Inband The PBX sends Dtmf tone codes to 250 251 252 Inband Signaling ParametersSystem Administration Top Menu 1 6 3 Parameter Other KX-T series Manufac 253 Digit Translation Table Parameters System Administration Top Menu 1 6 3 3 ParameterSystem Administration Top Menu 1 6 3 3 254 255 256 257 System Managers Guide 258 C1 Accessing the System Managers MailboxTo Access the System Managers Mailbox Enter your password, followed by # Type the mailbox number C2 Setting UP MailboxesCreating and Editing a Mailbox 259 260 Deleting a Mailbox Password 261 262 C3 Setting COS Class of Service Parameters Message Length Personal Greeting LengthNew Message Retention Time Saved Message Retention Time Message Scanning with Information Number of MessagesTotal Message Time Message Retrieval Order Intercom Paging Group Number Message Cancel for Live Call ScreeningDirect Mailbox Access Status Subscriber Service Prompt Mode 266 Play Personal Greeting for Caller IDCaller ID Screening Message Notification Status System Prompt User 1 Prompt User 2 Prompt Selective Prompt External Message Delivery StatusAuto Forwarding Status 267 Press 1 for AM or for 2 PM C4 Setting the System Clock268 Type the current time and Press # 269 C5 Checking System Usage System ReportsObtaining System Reports 270 Clearing the Reports 271 C6 Delivering MessagesDelivering Messages to All Mailboxes Broadcasting Messages Delivering Messages to Specified Mailboxes 272 Checking Mailbox Distribution 273 Type the password and Press #C7 Customizing the System Managers Mailbox 274 C8 Listening to System Manager Messages 275 Message Managers Guide 276 D1 Accessing the Message Managers MailboxTo Access the Message Managers Mailbox 277 D2 Managing the General Delivery MailboxListening to Messages Transferring Messages Record the comments and Press 278Type the destination mailbox number Setting Device Status D3 Setting UP Message Waiting NotificationSetting Message Waiting Lamp Status Setting Notification by Calling Status Type the telephone number Not Use disabled whole dayAssigning Notification Numbers 280 281 Message Managers PasswordD4 Customizing the Message Managers Mailbox Operators Extensions 282 283 D5 Setting the System Clock 284 D6 Recording Messages 285 Recording Menus and Voice Labels 286 Recording User Prompts Enter the Caller ID List Number*1 1-120 to be modified Recording System Caller Names287 288 April D7 List of Modifiable Prompts289 Prompt Modifiable Prompts Linked to Prompt No. s August 290 Callback Number 291 December 292 293 294 295 296 297 Five Minute OWE Five 298Five Five Hour 299 300 Hundred 301HASH# 302 303 More than ONE Hundred 304Monday 305 306 Pause 307 POUND# Pulse Dialing Mode308 Second 309Saturday 310 311 Sunday 312Star 313 314 Three Minute 315Three Three Hour 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 Wednesday 331 Receive Message Subscriber ServiceLinked Prompts List 332 Personal Group Distribution List 333Message Scan Message Delivery Interview Mailbox Management 334External Message Delivery Message Waiting Notification Auto Forwarding Auto ConfigurationAlternate Extension Group APT Integration Caller ID Call Routing Custom Service SettingDefault Setting Delayed Ringing External Delivery Message Direct Mailbox AccessDPT Integration External Call Forwarding Immediate Reply Incomplete Call Handling ServiceInterview Service Hash Sign Mailbox Capacity messages KeypadLive Call Screening Logical Extension All Calls Transfer to Mailbox Message Waiting Notification Message Retention TimeMessage Transfer Message Waiting Lamp Personal Group Distribution List PasswordPersonal Greetings Personal Greeting for Caller ID Station Programming System AdministratorRotary Telephone Scanning Messages Voice Mail System ReportTwo-Way Recording Two-Way Transfer 344 345 Index Save 346 347 Copyright