7. Troubleshooting

Troubleshooting guide

 

Problem

Cause and Solution

 

 

 

 

 

 

 

 

 

 

POWER lamp fails to light

Power cord not connected.

 

 

 

 

 

Blown fuse in the printer.

 

 

 

 

 

 

 

 

 

Printer stops or slows

Print head has overheated. Wait until it has cooled down.

 

down on printing

 

 

 

 

 

 

 

 

 

 

 

 

P.OUT lamp lights

Paper detect sensor may be damaged.

 

 

 

 

incorrectly

Sensor hole is clogged.

 

 

 

 

 

 

 

 

 

Poor quality printing or

Old or worn out ink ribbon needs to be replaced.

 

 

 

smudging of the paper

Head adjustment lever is not set correctly.

 

 

 

 

Head may need to be cleaned or replaced.

 

 

 

 

 

 

 

 

Some characters miss

Ribbon cassette is not properly installed.

 

 

 

printing

 

 

 

 

 

 

 

 

 

 

 

Incorrect character

H o s t s y s t e m c o n t r o l a n d d a t a c o d e

m a y n o t

m a t c h t h e

 

printed

 

printer's setup.

 

 

 

 

 

 

 

 

 

 

Paper not advancing

Incorrect paper select lever setting.

 

 

 

 

 

 

 

 

 

 

Fanfold paper slips

S t a c k o f f a n f o l d p a p e r b e h i n d t h e

p r i n t e r

i s p l a c e d

 

 

 

crookedly.

 

 

 

 

 

The paper select lever is in the single sheet setting.

 

 

 

 

Extra line feed

The automatic carriage return option in the extended setup

 

 

 

options is set incorrectly.

 

 

 

 

 

 

 

 

 

 

 

Paper jam

Paper is curled.

 

 

 

 

 

Move the paper select lever to the continuous paper setting

 

 

 

and carefully remove the jammed paper.

 

 

 

 

 

 

Paper Bail abnormal

Turn off the printer and wait one minute, and then turn it

 

operation

 

back on again. Consult your dealer if the error persists.

 

 

 

 

 

 

 

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Image 69
Seiko Group BP-9000 owner manual Troubleshooting guide