TROUBLESHOOTING GUIDE
My DVR has no power | • | Check the power cord connection to the DVR and the outlet and ensure that the DVR has power |
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There is no way to turn the DVR off | • | The DVR is set to run as long as it is plugged in, if you would like to turn it off you have to |
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| unplug it |
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I cannot hear recorded audio when | • | Are audio equipped cameras being used? Please note that audio equipped cameras are not |
playing back |
| included with this DVR system |
| • | Make sure that the audio cable is properly connected and inserted in the Audio IN and that the |
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| other end is plugged into a mic or audio supported camera. Please note that only one channel |
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| can record audio |
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Playback video is choppy | • | Check the FPS (Frames Per Second) rate for each camera that is recording choppy video. |
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| Refer to your settings in the Record Menu. Cameras with a higher FPS (30 is the highest) will |
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| record more fluid video than cameras set to a lower FPS. For more information on making |
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| changes to the Record Menu, see pg.63 |
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Timer recording is not working | • | Check to see if you have the proper time set on your DVR. Refer to the instruction manual under |
properly |
| Time Setup |
| • | Double check your schedule record times – you may have it set on the no record function |
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My PTZ camera (not included) is not | • | Verify the channel, protocol, and baud rate with the PTZ camera’s instruction manual or the |
working. The picture is displaying, |
| manufacturer of the camera |
but I can not control the camera |
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I have lost video footage | • | This could be from lost footage due to tampering of cameras, make sure to check all |
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| connections are secure and set properly |
| • | The hard drive overwrite may be disabled, this will make the recording stop when the hard |
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| drive is full. To change this go to the Hard Drive set up and turn Overwrite Enabled on |
I plugged a mouse into the USB | • | The CV500’s mouse will only work when plugged into USB port in the BACK of the DVR |
port but it’s not working |
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The Hard Drive is filling up too | • | Check your FPS that you are using, if you are using a high number of FPS then the hard drive |
quickly |
| will fill up faster. Try lowering your FPS for some cameras |
| • | Check the video quality you are using – If you are using a high video quality then the hard drive |
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| will fill up quicker |
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The camera’s image appears on | • | Check to see if the Camera is in motion detection mode. If in motion detection move and there |
screen, but nothing is recorded |
| is no movement happening, no footage no footage will be recorded |
| • | If there is no symbols or icons in the in the top right corner, it means you have set your schedule |
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| to have the camera cease recording |
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Cannot view DVR remotely using | • | Try using a different port other then 80. Make sure you change this port on the DVR settings as |
port 80 |
| well as port forwarding settings |
| • | Try going to www.canyouseeme.org to find available open ports that you can adjust for |
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| your DVR |
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Cannot view the DVR through a | • | Make sure the router is properly plugged in and setup |
remote Internet connection | • | Make sure the DVR is properly plugged into the router |
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| • | Repeat the steps in the networking guide to make sure everything was properly set up |
| • | If none of the above steps try contacting your ISP to make sure they are not blocking port 80 |
CV500 - 4CH | 65 |
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