SVAT Electronics 2CV500 - 4CH instruction manual Testing, Once Successful, If You Cannot Connect

NETWORK GUIDE...continued

TESTING

Now that you know your external IP address, you can perform a test to ensure your DVR is accessible from outside your network (over the internet). This test should be performed by a computer that is not on the same network as the DVR. Although, using the external IP on the same network will sometimes work, it will not work in all cases and it is best to test from a remote location.

1.Open Internet Explorer, and in the address bar type in the External IP address you acquired from http://whatsmyip.org. It should be similar

to the following: http://74.11.213.177. If using a port other then the default port 80 it will need to be entered at the end of the IP address. Ex. http://74.11.213.177:2000.

2.Press ENTER.

ONCE SUCCESSFUL

•You will be prompted to enter your username/password and install the ActiveX controls

•You are now able to view the DVR from anywhere in the world with Internet access and proper computer settings

IF YOU CANNOT CONNECT

If the Remote Viewing does NOT connect it could be caused by one of the following reasons:

•Make sure the browser is Internet Explorer 6.0 or later and is on a Windows PC

•Check all your network connections and go through the above steps again to make sure a configuration error was not made. You may have to configure PPPoE settings to match the settings provided to you by your Internet Service Provider (ISP). Consult your ISP for more information on your PPPoE settings

•Port forwarding is not set up correctly. Review the section “CONFIGURING YOUR ROUTER (PORT FORWARDING)” and www.portforward.com for setup instructions

•A pop-up blocker is preventing the ActiveX controls from prompting you to install

•Your router is blocking your computer from using the external IP address from the same network as the DVR. Try connecting to the External IP Address from a remote computer that is not connected to the same network

•Port 80 is being blocked by your ISP (Internet Service Provider). Try changing the HTTP port to 2000. Port forwarding will need to be setup for the new port

•A DSL modem is preventing the connection because it is on a different sub-network. Contact your ISP to assist with bridging the modem and router together

Note: SVAT technical support cannot troubleshoot modems, since changing these settings can potentially render your modem inoperable. Bridging or any other modifications to the modem will need to be completed by the ISP.

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