5.2 PORT SETTING OPTIONS
102 CUSTOMIZING THE SYSTEM
5.2 PORT SETTING OPTIONS
Design each system to suit the needs of the customer. You should be familiar with all options
for port assignment so that customers get exactly what the y need an d e xpect . Each port can be
assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom
Service is the most flexible of all the services because it al lo ws a ccess to t he othe r serv ic es by
pressing one key. We recommend programming all ports as Custom Service for caller
convenience.

5.2.1 Custom Service Setting Example

Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom
Service offers callers a menu of single digits that they may use to reach the desired location
quickly and easily.
Sample Company Greeting 1 *1
"Thank you for calling the ABC company."(Company greeting should be short!)

Sample Custom Service Message

"Thank you for calling ABC company. If you know the extension number of the per son you are
calling, you can dial it at any time. For a list of e xtensions, Pr ess [1]; to r each the sales secti on,
Press [2]; to reach the service section, Pr ess [3]; if y ou would like to place an or der, Press [4];
all other callers, please wait and an operator will be right with you."

Sample Custom Service Tree

Create a tree to design a route leading callers to the desired extension, mailbox, or ne xt menu.
This tree should include all available caller options and cannot be deeper than 8 layers. Discuss
available options with the customer before programming the system.
*1 Available for the KX-TVS80 only
Company Greeting
Custom Service
100
Main Greeting
all ports day
Custom 2
Extension List Custom 3
Extension List
New Cars Used Cars
Transfer
to Service Transfer
to Orders
*1