Panasonic KX-TVS50, KX-TVS80 Port Setting Options, Custom Service Setting Example

5.2PORT SETTING OPTIONS

5.2PORT SETTING OPTIONS

Design each system to suit the needs of the customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key. We recommend programming all ports as Custom Service for caller

convenience.

5.2.1Custom Service Setting Example

Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom Service offers callers a menu of single digits that they may use to reach the desired location quickly and easily.

Sample Company Greeting 1 *1

"Thank you for calling the ABC company."(Company greeting should be short!)

Sample Custom Service Message

"Thank you for calling ABC company. If you know the extension number of the person you are calling, you can dial it at any time. For a list of extensions, Press [1]; to reach the sales section, Press [2]; to reach the service section, Press [3]; if you would like to place an order, Press [4]; all other callers, please wait and an operator will be right with you."

Sample Custom Service Tree

Create a tree to design a route leading callers to the desired extension, mailbox, or next menu. This tree should include all available caller options and cannot be deeper than 8 layers. Discuss available options with the customer before programming the system.

Company Greeting *1

Custom Service

100

Main Greeting

all ports day

Custom 2

Extension List

Custom 3

Extension List

Transfer to Service

Transfer to Orders

New Cars

Used Cars

*1 Available for the KX-TVS80 only

102 CUSTOMIZING THE SYSTEM