Other Information

Troubleshooting

Before requesting service, please check the following.

Symptom

 

Check

 

Remedy

 

 

 

 

 

The unit will not turn on.

Is the power cord plugged into the

Connect the power plug to the

 

 

outlet?

 

outlet.

 

 

 

 

 

A function does not

Is there static electricity in the air?

Disconnect the power plug and

work when the button is

 

 

 

connect it again.

pressed.

 

 

 

 

 

 

 

 

 

Sound is not produced.

Are the speakers and external

Connect them correctly.

 

 

components connected properly?

• Press the MUTE button to

 

Is the Mute function on?

 

cancel the function.

 

Is the volume set to minimum?

Adjust the volume.

 

 

 

 

 

Picture does not appear

Is the external component

Connect it correctly.

on a TV when the

 

connected properly?

 

 

function is selected.

 

 

 

 

 

 

 

 

 

Remote controller does

Are the batteries drained?

Replace with new batteries.

not work.

Is the distance between remote

Operate at close distance.

 

 

control and main unit too great?

 

 

 

 

 

 

 

The sound from the left/

Are the left/right speaker or left/

Check the left/right channel and

right channels is

 

right input/output cables connected

 

connect it/them correctly.

reversed.

 

properly?

 

 

 

 

 

 

 

Can't receive radio

Is FM antenna connected

Connect the antenna correctly.

broadcasts.

 

properly?

If the input strength of antenna

 

 

 

 

signal is weak, install the FM

 

 

 

 

antenna in a place with good

 

 

 

 

reception.

 

 

 

 

 

There is no sound from

Are the surround speakers

• Refer to page 14 to connect

surround speakers.

 

connected properly?

 

 

them properly.

 

Is SR (surround) incorrectly set to

 

 

Refer to page 25 to select

 

 

NONE in the Speaker Size?

 

 

 

SMALL or NONE.

 

Is surround mode set to stereo?

 

 

 

 

 

 

 

 

Can't select Dolby Pro

Is the input signal selected

• Only 2 channel signal can

Logic ll mode.

 

properly?

 

select Dolby Pro Logic II mode.

 

 

 

 

(ex:PCM, 2 channel analog

 

 

 

 

input signal.)

 

 

 

 

 

06 Other Information

English 37

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Samsung HW-E6500/XV manual Other Information, Troubleshooting

HW-E6500/XV specifications

The Samsung HW-E6500/XV is a high-performance soundbar designed to enhance your home audio experience. With its sleek and stylish design, it seamlessly integrates into any home entertainment setup while delivering impressive sound quality. One of the standout features of the HW-E6500 is its 6.1 channel audio system, which fills the room with immersive sound. It comes equipped with a powerful subwoofer that provides deep bass, making it an ideal choice for movie enthusiasts and music lovers alike.

The soundbar incorporates Samsung's advanced Audio Engine technology, which optimizes sound performance by automatically adjusting the audio settings according to the content being played. This ensures that dialogue is crystal clear, while dynamic sound effects create an engaging atmosphere. Furthermore, the HW-E6500 supports 3D sound formats like DTS Neo:6 and Dolby Digital, enabling a more cinematic experience at home.

Connectivity options abound with the HW-E6500, including Bluetooth support, allowing users to effortlessly stream music from their smartphones or tablets. The inclusion of HDMI ARC (Audio Return Channel) simplifies connections, as one cable can transmit high-quality audio between the soundbar and your TV, reducing clutter and setup time. Additional ports such as optical and AUX inputs offer versatile connectivity for various devices.

The soundbar features a user-friendly interface, equipped with a comprehensive remote control that enables easy navigation through settings and sound modes. With options for standard, surround, and movie modes, users can customize their audio experience based on personal preferences or content type. The HW-E6500 also boasts clear voice technology, which emphasizes dialogues and ensures every word is easily understood, enhancing the viewing experience during films and shows.

In summary, the Samsung HW-E6500/XV soundbar combines innovative audio technology with stylish design to deliver powerful sound and flexible connectivity. With features that cater to movie and music enthusiasts alike, it stands out as an exceptional choice for anyone looking to elevate their home entertainment system. Its focus on providing immersive sound, ease of use, and sleek aesthetics makes it a valuable addition to any home.