Samsung HW-E6500/XV manual Other Information, Troubleshooting

Models: HW-E6500/XV

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Other Information

Troubleshooting

Before requesting service, please check the following.

Symptom

 

Check

 

Remedy

 

 

 

 

 

The unit will not turn on.

Is the power cord plugged into the

Connect the power plug to the

 

 

outlet?

 

outlet.

 

 

 

 

 

A function does not

Is there static electricity in the air?

Disconnect the power plug and

work when the button is

 

 

 

connect it again.

pressed.

 

 

 

 

 

 

 

 

 

Sound is not produced.

Are the speakers and external

Connect them correctly.

 

 

components connected properly?

• Press the MUTE button to

 

Is the Mute function on?

 

cancel the function.

 

Is the volume set to minimum?

Adjust the volume.

 

 

 

 

 

Picture does not appear

Is the external component

Connect it correctly.

on a TV when the

 

connected properly?

 

 

function is selected.

 

 

 

 

 

 

 

 

 

Remote controller does

Are the batteries drained?

Replace with new batteries.

not work.

Is the distance between remote

Operate at close distance.

 

 

control and main unit too great?

 

 

 

 

 

 

 

The sound from the left/

Are the left/right speaker or left/

Check the left/right channel and

right channels is

 

right input/output cables connected

 

connect it/them correctly.

reversed.

 

properly?

 

 

 

 

 

 

 

Can't receive radio

Is FM antenna connected

Connect the antenna correctly.

broadcasts.

 

properly?

If the input strength of antenna

 

 

 

 

signal is weak, install the FM

 

 

 

 

antenna in a place with good

 

 

 

 

reception.

 

 

 

 

 

There is no sound from

Are the surround speakers

• Refer to page 14 to connect

surround speakers.

 

connected properly?

 

 

them properly.

 

Is SR (surround) incorrectly set to

 

 

Refer to page 25 to select

 

 

NONE in the Speaker Size?

 

 

 

SMALL or NONE.

 

Is surround mode set to stereo?

 

 

 

 

 

 

 

 

Can't select Dolby Pro

Is the input signal selected

• Only 2 channel signal can

Logic ll mode.

 

properly?

 

select Dolby Pro Logic II mode.

 

 

 

 

(ex:PCM, 2 channel analog

 

 

 

 

input signal.)

 

 

 

 

 

06 Other Information

English 37

Page 37
Image 37
Samsung HW-E6500/XV manual Other Information, Troubleshooting