TROUBLESHOOTING
Troubleshooting
Before requesting service, please check the following.
The unit will not turn on.●● Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet.
A function does not work when the button is pressed.
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●● Is there static electricity in the air? | ¼¼Disconnect the power plug and connect |
| it again. |
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| Sound is not produced. |
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●● Is the Mute function on? | ¼¼Press the Mute button to cancel the |
●● Is the volume set to minimum? | function. |
¼¼ | |
| Adjust the Volume. |
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| The remote control does not work. |
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●● Are the batteries drained? | ¼¼Replace with new batteries. |
●● Is the distance between the remote | ¼¼Move closer to the unit. |
control and main unit too far? |
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| The TV SoundConnect (TV pairing) failed. | |
●● Does your TV support TV | ¼¼TV SoundConnect is supported by some |
SoundConnect? | Samsung TVs released from 2012 on. |
| Check your TV to see if it supports |
●● Is your TV firmware the latest version? | TV SoundConnect. |
¼¼Update your TV with the latest firmware. | |
●● Does an error occur when connecting? | ¼¼Contact the Samsung call centre. |
●● Reset the TV MODE and connect again. | ¼¼Press and hold the +#button for |
| 5 seconds to reset the |
| TV SoundConnect connection. |
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| The red LED on the subwoofer blinks and the subwoofer is not producing | |
| sound. |
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●● Your subwoofer may not be connected | ¼¼Try to connect your subwoofer again. |
to the main body of the product. | (See Page 13) |
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| The subwoofer drones and vibrates noticeably. | |
●● Try to adjust the vibration of your | ¼¼Press the WOOFER button on your |
subwoofer. | remote control to adjust its value |
| (between |
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