TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

●

Is the power cord plugged into the outlet?

Connect the power plug to the outlet.

 

 

 

A function does not work when the button is pressed.

 

 

 

●

Is there static electricity in the air?

Disconnect the power plug and connect it again.

 

 

 

 

Sound is not produced.

 

 

 

 

●

Is the Mute function on?

Press the Mute button to cancel the MUTE function.

●

Is the volume set to minimum?

Adjust the Volume.

 

 

 

 

The remote control does not work.

 

 

 

 

●

Are the batteries drained?

Replace with new batteries.

●

Is the distance between the remote control and main

Move closer to the unit.

 

unit too far?

 

 

 

The TV SoundConnect (TV pairing) failed.

 

 

 

 

●

Does your TV support TV SoundConnect?

TV SoundConnect is supported by some Samsung

 

 

TVs released from 2012 on. Check your TV to see if it

 

 

supports TV SoundConnect.

●

Is your TV firmware the latest version?

Update your TV with the latest firmware.

●

Does an error occur when connecting?

Contact the Samsung Call Center.

●

Reset the TV MODE and connect again.

Press and hold the ► button for 5 seconds to reset

 

 

the TV SoundConnect connection.

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