TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

A function does not work when the button is pressed.

• Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

 

 

Sound is not produced.

 

 

• Is the Mute function on?

¼

(Mute) button to cancel the function.

• Is the volume set to minimum?

¼Press the

¼

 

 

¼Adjust the Volume.

 

 

 

The remote control does not work.

 

 

• Are the batteries drained?

¼¼Replace with new batteries.

• Is the distance between the remote control and main

¼¼Move closer to the unit.

unit too far?

 

 

The TV SoundConnect (TV pairing) failed.

ENG

Does your TV support TV SoundConnect?

Is your TV firmware the latest version?

Does an error occur when connecting?

Reset the TV mode and connect again.

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre.

¼¼Press and hold the p button for 5 seconds to reset the TV SoundConnect connection.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

Your subwoofer may not be connected to the

¼¼Try to connect your subwoofer again.

 

main body of the product.

(See Page 16)

 

 

The subwoofer drones and vibrates noticeably.

 

Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control to

 

 

adjust its value (between -12, -6 to +6).

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Samsung HW-J8501/XV manual Troubleshooting

HW-J8501/XV specifications

The Samsung HW-J7501/XV and HW-J8501/XV are premium soundbars designed to enhance the audio experience of your home entertainment system. Both models embody cutting-edge technology and engineering, offering robust sound quality that elevates movies, music, and gaming.

The HW-J7501/XV features a sleek, curved design that complements modern TV aesthetics, making it an ideal choice for stylish living spaces. It boasts a powerful 8.1-channel system, delivering immersive audio through eight speaker drivers. This configuration is complemented by a wireless subwoofer, which provides deep, resonant bass that brings cinematic experiences to life. The soundbar supports Samsung’s Distortion Cancelling technology, which minimizes sound distortion, ensuring clear audio even at higher volumes.

The HW-J8501/XV pushes the envelope further with its advanced audio capabilities. Like the J7501, the J8501 also features a wireless subwoofer, but it takes on a 9.1-channel sound system. This allows the soundbar to deliver a more expansive surround sound experience, perfect for action-packed films or concert recordings. The HW-J8501 is equipped with the Multiroom feature, which allows users to sync several devices together, creating a seamlessly connected audio environment throughout multiple rooms.

Both soundbars employ Dolby Digital and DTS decoding technologies that ensure superior audio quality. They also come with Samsung’s Smart Sound technology, which automatically analyzes the content and adjusts the sound settings for optimal performance. Connectivity is further enhanced with Bluetooth functionality, allowing for wireless streaming from smartphones, tablets, and computers.

In addition to their impressive sound capabilities, both the HW-J7501/XV and HW-J8501/XV are designed with ease of use in mind. Users can control their soundbars via a dedicated app, providing a convenient way to adjust settings and access various features. Moreover, both models are compatible with voice assistants, making hands-free operation an option for busy households.

In summary, the Samsung HW-J7501/XV and HW-J8501/XV soundbars are exceptional audio solutions that combine stylish design with innovative technology. With their advanced sound systems, robust bass, and user-friendly features, these soundbars are perfect for anyone looking to enhance their audio experience at home. Whether you are streaming music, watching a movie, or hosting a gaming night, these soundbars promise to deliver high-fidelity audio that resonates with clarity and depth.