Manuals / NETGEAR / Computer Equipment / Network Router

NETGEAR WNDR4500 user manual Troubleshooting

Models: WNDR4500

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10. Troubleshooting		10
10. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshooting with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Restore the Factory Settings and Password

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR WNDR4500 user manual Troubleshooting

Contents

N900 Wireless Dual Band Gigabit Router WNDR4500 October 2013 East Plumeria Drive San Jose, CA Support Contents USB Storage Advanced Settings Appendix a Supplemental Information Hardware Setup Getting to know your router Unpack Your Router Position Your Router Hardware Features Front Panel LED Back Panel Label Connecting to the router Getting Started with Netgear Genie Wireless Devices and Security Settings Router Setup PreparationTypes of Logins and Access Use Standard TCP/IP Properties for Dhcp Browse to http//routerlogin.net Netgear genie Setup To use Netgear genie to set up your router Use Netgear genie after Installation Upgrade Router Firmware Router Dashboard Basic Home Screen  To use WPS to join the wireless network Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup WPS Method Manual Method Netgear genie Basic Settings Your Internet connection and network Does Your ISP Require a Login? Answer either yes or no Internet SetupInternet Setup Screen Fields Internet IP Address Attached Devices Parental Controls ReadySHARE USB Storage Basic Wireless Settings  To view or change basic wireless settings Wireless Settings Screen Fields Region Selection Change WPA Security Option and Passphrase Wireless Network GHz b/g/n and 5.0 GHz a/nSecurity Options Settings  To set up a guest network Guest Networks Guest Network Wireless Security Options WPA Encryption Specifying custom settings Netgear genie Advanced Home Setup Wizard Select either Push Button or PIN Number WPS WizardSelect Advanced WPS Wizard Setup Menu WAN Setup Change the MTU Size Default DMZ Server To set up a default DMZ server  To change the MTU size Select Advanced Setup WAN Setup Common MTU Sizes LAN Setup  To change the LAN settings Use the Router as a Dhcp Server LAN Setup Screen SettingsLAN TCP/IP Setup Use Router as a Dhcp Server Address Reservation  To reserve an IP address Set Up QoS for Internet Access Quality of Service QoS SetupEnable WMM QoS for Wireless Multimedia Applications QoS for Applications and Online Gaming  To create a QoS policy for applications and online games QoS for a Router LAN Port Click the Add Priority Rule button QoS for a MAC Address Click Add Priority Rule Editing or Deleting an Existing QoS Policy  To edit or delete a QoS policy Accessing and configuring a USB storage USB Storage File-Sharing Scenarios ReadySHARE AccessUSB Drive Requirements Sharing Large Files over the Internet Sharing PhotosStoring Files in a Central Location for Printing  To share files with your friends and family Basic Settings  To access your USB device Add or Edit a Network Folder USB Storage Advanced Settings Safely Remove a USB Drive Available Network Folders Media Server Settings Specify Approved USB Devices Select the Allow only approved devices check box Connect to the USB Drive from a Remote Computer Access the Router’s USB Drive Remotely Using FTP To connect to the router’s USB drive using a web browser Ftp//10.1.65.4 ReadySHARE Printer  To set up ReadySHARE Printer ReadySHARE Printer N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility Control Center Configuration USB Printer  To control a USB speaker Scan with a Multi-Function PrinterUSB Speaker Desktop Netgear genie Keeping unwanted content out of your network Security  To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain Block Services Port Filtering  To block services N900 Wireless Dual Band Gigabit Router WNDR4500 Schedule Blocking  To schedule blocking  To set up email notifications Security Event Email Notifications Administration Managing your network Upgrade the Router Firmware Router Information Internet Provider WAN SetupView Router Status Hardware Version. The router model Statistics Button System up time and poll interval statistics Connection Status Button View connection status information Wireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Guest Network 2.4 GHz and 5 GHz N900 Wireless Dual Band Gigabit Router WNDR4500 Restore Configuration Settings Manage the Configuration FileBack Up Settings  To restore configuration settings that you backed up Erase Set Password Password Recovery Time Machine Set Up Time Machine To set up Time Machine Access the Connected USB Hard Drive  To access the drive Time Machine Before You Back up a Large Amount of Data N900 Wireless Dual Band Gigabit Router WNDR4500 Select Guid Partition Table or Master Boot Record MBR Change the Partition Scheme Advanced Settings Advanced Wireless Settings Wireless Repeating Function WDS Wireless repeating scenario Wireless Repeating Function Set Up the Base Station  To set up the base station Set Up a Repeater Unit  To configure the router as a repeater unit Remote Computer Access Basics Port Forwarding and Triggering Port Triggering to Open Incoming Ports Destination port number Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwarding Add a Custom Service Application Example Making a Local Web Server Public Click Edit Service or Delete ServiceEditing or Deleting a Port Forwarding Entry  To edit or delete a port forwarding entry Set Up Port Triggering Universal Plug and Play on 100 Dynamic DNS 102 Static Routes  To set up a static route Remote Management USB Settings Universal Plug and Play  To turn on Universal Plug and Play  To set up an IPv6 Internet connection type IPv6 Traffic Meter Troubleshooting Quick Tips Wireless SettingsNetwork Settings Sequence to Restart Your Network Power/Test LED Stays Amber Troubleshooting with the LEDsPower/Test LED Is Off or Blinking Internet or Ethernet Port LEDs Are Off Wireless LEDs Are OffLEDs Never Turn Off Push N Connect WPS Button Blinks Amber Cannot Access the Internet Cannot Log In to the Router 115 Select Administration Router Status Troubleshooting PPPoETroubleshooting Internet Browsing  To troubleshoot a PPPoE connection Wireless Signal Strength Wireless ConnectivityRestore the Factory Settings and Password Changes Not Saved  To ping the router from a running Windows PC Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Factory Settings Supplemental Information 121 Technical Specifications WNDR4500 Router specifications 123 Netgear Dual Band Wireless Notification of Compliance Industry Canada Interference Reduction Table Index 127 128 129 130