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NETGEAR WNDR4500 Quick Tips, Sequence to Restart Your Network, Check Ethernet Cable Connections

Models: WNDR4500

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N900 Wireless Dual Band Gigabit Router WNDR4500

Quick Tips

This section describes tips for troubleshooting some common problems

Sequence to Restart Your Network

Be sure to restart your network in this sequence:

1.Turn off and unplug the modem.

2.Turn off the router and computers.

3.Plug in the modem and turn it on. Wait 2 minutes.

4.Turn on the router and wait 2 minutes.

5.Turn on the computers.

Check Ethernet Cable Connections

Make sure that the Ethernet cables are securely plugged in.

•The Internet LED on the router is on if the Ethernet cable connecting the router and the modem is plugged in securely and the modem and router are turned on.

•For each powered-on computer connected to the router by an Ethernet cable, the corresponding numbered router LAN port LED is on.

Wireless Settings

Make sure that the wireless settings in the computer and router match exactly.

•For a wirelessly connected computer, the wireless network name (SSID) and wireless security settings of the router and wireless computer need to match exactly.

•If you set up an access list in the Advanced Wireless Settings screen, you have to add each wireless computer’s MAC address to the router’s access list.

Network Settings

Make sure that the network settings of the computer are correct.

•Wired and wirelessly connected computers need to have network (IP) addresses on the same network as the router. The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP.

•Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen.

Troubleshooting

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NETGEAR WNDR4500 Quick Tips, Sequence to Restart Your Network, Check Ethernet Cable Connections, Wireless Settings

Contents

October 2013 East Plumeria Drive San Jose, CA N900 Wireless Dual Band Gigabit Router WNDR4500Support Contents USB Storage Advanced Settings Appendix a Supplemental Information Getting to know your router Hardware SetupPosition Your Router Unpack Your RouterFront Panel Hardware FeaturesLED Label Back PanelGetting Started with Netgear Genie Connecting to the routerUse Standard TCP/IP Properties for Dhcp Router Setup PreparationTypes of Logins and Access Wireless Devices and Security SettingsNetgear genie Setup  To use Netgear genie to set up your routerBrowse to http//routerlogin.net Upgrade Router Firmware Use Netgear genie after InstallationRouter Dashboard Basic Home Screen Manual Method Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup WPS Method  To use WPS to join the wireless networkYour Internet connection and network Netgear genie Basic SettingsInternet Setup Internet Setup Screen FieldsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices ReadySHARE USB Storage Parental Controls To view or change basic wireless settings Basic Wireless SettingsRegion Selection Wireless Settings Screen FieldsWireless Network GHz b/g/n and 5.0 GHz a/n Security Options SettingsChange WPA Security Option and Passphrase Guest Networks  To set up a guest networkWPA Encryption Guest Network Wireless Security OptionsNetgear genie Advanced Home Specifying custom settingsSetup Wizard WPS Wizard Select Advanced WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup Default DMZ Server  To set up a default DMZ serverChange the MTU Size Common MTU Sizes  To change the MTU size Select Advanced Setup WAN Setup To change the LAN settings LAN SetupUse Router as a Dhcp Server LAN Setup Screen SettingsLAN TCP/IP Setup Use the Router as a Dhcp Server To reserve an IP address Address ReservationQuality of Service QoS Setup Enable WMM QoS for Wireless Multimedia ApplicationsSet Up QoS for Internet Access  To create a QoS policy for applications and online games QoS for Applications and Online GamingClick the Add Priority Rule button QoS for a Router LAN PortClick Add Priority Rule QoS for a MAC Address To edit or delete a QoS policy Editing or Deleting an Existing QoS PolicyUSB Storage Accessing and configuring a USB storageReadySHARE Access USB Drive RequirementsFile-Sharing Scenarios  To share files with your friends and family Sharing PhotosStoring Files in a Central Location for Printing Sharing Large Files over the InternetBasic Settings Add or Edit a Network Folder  To access your USB deviceUSB Storage Advanced Settings Available Network Folders Safely Remove a USB DriveSpecify Approved USB Devices Media Server SettingsSelect the Allow only approved devices check box Ftp//10.1.65.4 Access the Router’s USB Drive Remotely Using FTP To connect to the router’s USB drive using a web browser Connect to the USB Drive from a Remote ComputerReadySHARE Printer ReadySHARE Printer  To set up ReadySHARE PrinterN900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility USB Printer Control Center ConfigurationScan with a Multi-Function Printer USB Speaker To control a USB speaker Desktop Netgear genie Security Keeping unwanted content out of your networkKeyword Blocking of Http Traffic  To delete a keyword or domain To specify a trusted computer  To block services Block Services Port FilteringN900 Wireless Dual Band Gigabit Router WNDR4500  To schedule blocking Schedule BlockingSecurity Event Email Notifications  To set up email notificationsManaging your network AdministrationUpgrade the Router Firmware Hardware Version. The router model Internet Provider WAN SetupView Router Status Router InformationSystem up time and poll interval statistics Statistics ButtonView connection status information Connection Status ButtonWireless Settings 2.4 GHz and 5 GHz Guest Network 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web AccessN900 Wireless Dual Band Gigabit Router WNDR4500  To restore configuration settings that you backed up Manage the Configuration FileBack Up Settings Restore Configuration SettingsErase Password Recovery Set PasswordSet Up Time Machine  To set up Time MachineTime Machine  To access the drive Access the Connected USB Hard DriveTime Machine Before You Back up a Large Amount of Data N900 Wireless Dual Band Gigabit Router WNDR4500 Change the Partition Scheme Select Guid Partition Table or Master Boot Record MBRAdvanced Settings Advanced Wireless Settings Wireless repeating scenario Wireless Repeating Function WDSWireless Repeating Function  To set up the base station Set Up the Base Station To configure the router as a repeater unit Set Up a Repeater UnitPort Forwarding and Triggering Remote Computer Access BasicsDestination port number Port Triggering to Open Incoming PortsPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local ServersAdd a Custom Service  To edit or delete a port forwarding entry Click Edit Service or Delete ServiceEditing or Deleting a Port Forwarding Entry Application Example Making a Local Web Server PublicUniversal Plug and Play on Set Up Port Triggering100 Dynamic DNS 102 Static Routes  To set up a static route Remote Management Universal Plug and Play USB Settings To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection typeTraffic Meter Troubleshooting Sequence to Restart Your Network Wireless SettingsNetwork Settings Quick TipsTroubleshooting with the LEDs Power/Test LED Is Off or BlinkingPower/Test LED Stays Amber Push N Connect WPS Button Blinks Amber Wireless LEDs Are OffLEDs Never Turn Off Internet or Ethernet Port LEDs Are OffCannot Log In to the Router Cannot Access the Internet115  To troubleshoot a PPPoE connection Troubleshooting PPPoETroubleshooting Internet Browsing Select Administration Router StatusChanges Not Saved Wireless ConnectivityRestore the Factory Settings and Password Wireless Signal StrengthTroubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a running Windows PC Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings121 WNDR4500 Router specifications Technical Specifications123 Notification of Compliance Netgear Dual Band WirelessIndustry Canada Interference Reduction Table 127 Index128 129 130